Is the layout, initial presentation and feel both welcoming and representative of our brand?
Entrance/Exit barriers are fully functioning for member use.
Car park spaces – available, adequately marked and managed – staff using correct area
Directional signage (on foot and or by car) VA clear and visible on approach, illuminated in hours of darkness and whilst the club is operating. Any directional signage bears the appropriate brand logo and allows visitors to easily locate the club’s entrance and/or car parks.
Lighting – external lighting is functioning correctly and during hours of darkness provides good coverage to ensure personal safety and security of property. It is set to switch off an hour after closing and on again an hour prior to opening of the club.
Building exterior State of Repair – all building finishes, brickwork, roofing, wood and paintwork and car park/road surfaces are in a good state of repair.
Car Park, Grounds and External Presentation – external areas are well maintained. The grounds, flowerbeds, car park and roads are free from litter and other debris. Waste bins are not full.
Bike racks and bollards have no signs of visible damage and have no padlocks left attached.
Car park and external grounds are free from litter and well maintained.
Building exterior including windows, fire exit doors and signage.
Branding & permanent signage – All logo’s, graphics and branded features are up to date, clean and new brand logo is presented.
Non essential stickers, banners, signage and posters are limited and if used, are in line with the latest edition of ‘Club Communication Guidelines’