Car-X Tire & Auto Store Evaluation Report

EXTERIOR

Pole Sign

Building Signage to Image Standard

(Car-X Tire & Auto)(store hours posted)

Building Lighting

(visible / well-lit)

Building Exterior

(Maintained, clean, painted)

Bay Doors

(Rust-free, glass clean)

Safety Chains

Parking Lot

(Sealed, lined, no potholes, trash-free, weed free)

Landscaping

(Grass, shrubs ,mulch, free from trash, leaves)

Dumpster Area clean

(Stored/presentable)

P.O.P./Bay Banners & Reader Board

(Neatly displayed, current offers)

INTERIOR/ WAITING ROOM

Uncluttered and Organized

Walls (clean, items professionally displayed)

Floors (swept/mopped)

Windows Cleaned/ Doors Wiped

Sales Counter Area Clean and Organized

Oil Service Counter Mat Used (family pack)

P.O.P and Brochures Organized and Neatly Displayed

Tires Displays

Furniture Clean , Comfortable and in Good Condition

Coffee Area & Adequate Coffee Supplies (cream/sugar)

TV, Wi-Fi, Magazines, or Newspaper

Waiting Room/ Overall Impression Good

CUSTOMER RESTROOM

Toilet Cleaned

(bowl, base, and tops)

Sink & Mirror Clean and Wiped Down

(water spots, soap grime, and grease)

Walls and Dust Boards Wiped

(including behind toilet)

Floors Swept and Mopped

(cleaning schedule/daily task)

Trash Can with liner Clean/Emptied

Lighting Working

(bulbs bright/clean)

Supplies Stocked

(Toilet paper, paper towel, soap)

Working Fan and Air Freshener

(ventilation/fresh scent)

SHOP BAY AREA

Bay Floors Swept

(including under shelves, tool boxes and corners)

Bay Floors Scrubbed

(oil spills cleaned up)

Shop Walls Clean

(painted)

Shop Lighting Brightly-lit

(all bulbs illuminated)

Shop Equipment

(wiped down and well maintained)

Work Benches

(clean and organized)

Tool Boxes Appearance

(clean, neatly maintained, and organized)

Inventory and Storage Area

(clean, neat, and organized)

Tire Inventory

(organized and attractively displayed)

Garbage Disposed

(trash cans, scrap, used tires)

Shop Safety Features in Use

(fire extinguishers, exit signs, first-aid kits)

Staff Area/ Shop Restroom(clean)

Customer Communications

PHONE SHOP: LAST PHONE SHOP DATE:

Score

MYSTERY SHOP: LAST MYSTERY SHOP DATE:

Score

COURTESY INSPECTIONS

PERFORM COURTESY INSPECTION

(100% OF VEHICLES)

Tire inspection section completed

(chalk, tread depth, pressure)

Visual brake check completed

(pad thickness gauge used)

Does shop follow MAP guidelines

(required/suggested)

Recommended test strips used

(brake fluid /coolant)

Battery tests completed

(CCA printout)

Factory Scheduled Maintenance printed

(FSM intervals checked to inspection)

All items checked and reviewed by Mgr

(prior to presenting to customer)

All work noted on courtesy inspection estimated and presented to customer

Suggests and Completes Inspections

(brakes, suspension, exhaust)

EMPLOYEES

Personal Appearance

(professional/clean shaven)

Proper Uniform

(clean, tucked in)

Safety Shoes

(slip resistant, steel toe)

OSHA Safety Awareness (using )

(safety glasses/tinted welding shield/ gloves)

Floor mats & Seat covers

(used in all cars)

Car-X Academy

(Career Path)

COMPUTER SYSTEM REVIEW

1.SOFTWARE USED 2. SOFTWARE VERSION 3. ALLDATA/IDENTIFIX 4. INTERNET/WIFI 5. OTHER

Equipment

Tire Changer

Add media

Tire Balancer

Add media

TPMS Tool

Add media

Diagnostic Scanner

Add media

Wheel Alignment Equipment

Add media

Brake Lathe

Add media

Other Equipment

Add media

SHOP LIFTS in-ground/above-ground

LIFT Safety Features in Use

SHOP COMPRESSOR

Oil Level : correct/low

Air Filter: clean/dirty

Moisture Drain

Business Forms In Use

Phone Log

Estimates

Vehicle Inspections

Invoices

Hazardous Waste

Disposed of Properly

Safety Equipment

“Right To Know” Training & Binder

Fire Extinguishers

Add media

Employees Wearing Safety Glasses

Employees Wearing Work Shoes

Containers Safe

Employees Eye Wash Station

Employees Using Tinted Eye Shield

Oxygen/Fuel Tanks Chained

Required OSHA Poster

Required State Poster

Comments/ Additional Comments:

MGR:
FRANCHISE SUPPORT MGR:
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.