Title Page
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Conducted on
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Prepared by
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Franchisee
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Market
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Franchise Support MGR
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Tech Field Trainer
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Location
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GOOGLE RATING OVER 4 STARS
Car-X Tire & Auto Store Evaluation Report
EXTERIOR
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Pole Sign
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Building Signage to Image Standard
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(Car-X Tire & Auto)(store hours posted)
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Building Lighting
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(visible / well-lit)
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Building Exterior
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(Maintained, clean, painted)
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Bay Doors
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(Rust-free, glass clean)
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Safety Chains
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Parking Lot
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(Sealed, lined, no potholes, trash-free, weed free)
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Landscaping
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(Grass, shrubs ,mulch, free from trash, leaves)
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Dumpster Area clean
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(Stored/presentable)
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P.O.P./Bay Banners & Reader Board
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(Neatly displayed, current offers)
INTERIOR/ WAITING ROOM
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Uncluttered and Organized
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Walls (clean, items professionally displayed)
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Floors (swept/mopped)
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Windows Cleaned/ Doors Wiped
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Sales Counter Area Clean and Organized
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Oil Service Counter Mat Used (family pack)
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P.O.P and Brochures Organized and Neatly Displayed
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Tires Displays
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Furniture Clean , Comfortable and in Good Condition
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Coffee Area & Adequate Coffee Supplies (cream/sugar)
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TV, Wi-Fi, Magazines, or Newspaper
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Waiting Room/ Overall Impression Good
CUSTOMER RESTROOM
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Toilet Cleaned
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(bowl, base, and tops)
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Sink & Mirror Clean and Wiped Down
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(water spots, soap grime, and grease)
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Walls and Dust Boards Wiped
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(including behind toilet)
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Floors Swept and Mopped
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(cleaning schedule/daily task)
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Trash Can with liner Clean/Emptied
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Lighting Working
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(bulbs bright/clean)
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Supplies Stocked
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(Toilet paper, paper towel, soap)
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Working Fan and Air Freshener
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(ventilation/fresh scent)
SHOP BAY AREA
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Bay Floors Swept
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(including under shelves, tool boxes and corners)
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Bay Floors Scrubbed
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(oil spills cleaned up)
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Shop Walls Clean
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(painted)
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Shop Lighting Brightly-lit
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(all bulbs illuminated)
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Shop Equipment
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(wiped down and well maintained)
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Work Benches
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(clean and organized)
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Tool Boxes Appearance
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(clean, neatly maintained, and organized)
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Inventory and Storage Area
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(clean, neat, and organized)
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Tire Inventory
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(organized and attractively displayed)
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Garbage Disposed
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(trash cans, scrap, used tires)
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Shop Safety Features in Use
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(fire extinguishers, exit signs, first-aid kits)
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Staff Area/ Shop Restroom(clean)
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Customer Communications
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PHONE SHOP: LAST PHONE SHOP DATE:
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Score
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MYSTERY SHOP: LAST MYSTERY SHOP DATE:
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Score
COURTESY INSPECTIONS
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PERFORM COURTESY INSPECTION
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(100% OF VEHICLES)
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Tire inspection section completed
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(chalk, tread depth, pressure)
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Visual brake check completed
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(pad thickness gauge used)
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Does shop follow MAP guidelines
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(required/suggested)
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Recommended test strips used
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(brake fluid /coolant)
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Battery tests completed
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(CCA printout)
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Factory Scheduled Maintenance printed
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(FSM intervals checked to inspection)
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All items checked and reviewed by Mgr
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(prior to presenting to customer)
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All work noted on courtesy inspection estimated and presented to customer
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Suggests and Completes Inspections
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(brakes, suspension, exhaust)
EMPLOYEES
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Personal Appearance
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(professional/clean shaven)
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Proper Uniform
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(clean, tucked in)
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Safety Shoes
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(slip resistant, steel toe)
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OSHA Safety Awareness (using )
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(safety glasses/tinted welding shield/ gloves)
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Floor mats & Seat covers
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(used in all cars)
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Car-X Academy
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(Career Path)
COMPUTER SYSTEM REVIEW
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1.SOFTWARE USED 2. SOFTWARE VERSION 3. ALLDATA/IDENTIFIX 4. INTERNET/WIFI 5. OTHER
Equipment
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Tire Changer
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Add media
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Tire Balancer
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Add media
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TPMS Tool
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Add media
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Diagnostic Scanner
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Add media
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Wheel Alignment Equipment
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Add media
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Brake Lathe
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Add media
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Other Equipment
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Add media
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SHOP LIFTS in-ground/above-ground
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LIFT Safety Features in Use
SHOP COMPRESSOR
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Oil Level : correct/low
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Air Filter: clean/dirty
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Moisture Drain
Business Forms In Use
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Phone Log
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Estimates
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Vehicle Inspections
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Invoices
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Hazardous Waste
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Disposed of Properly
Safety Equipment
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“Right To Know” Training & Binder
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Fire Extinguishers
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Add media
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Employees Wearing Safety Glasses
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Employees Wearing Work Shoes
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Containers Safe
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Employees Eye Wash Station
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Employees Using Tinted Eye Shield
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Oxygen/Fuel Tanks Chained
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Required OSHA Poster
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Required State Poster
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Comments/ Additional Comments:
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MGR:
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FRANCHISE SUPPORT MGR:
