Car-X Technical Support Visit - Problem Vehicle

• Conducted on

  Date

• Franchisee

  Select

• Market

  Select

• Prepared by

• Location
  Address

Technical Visit Form

• Technical Field Trainer

  Select

• Franchise Support Manager

  Select

• Manager

  Select

• Manager

Vehicle Information:

• Year

  Select

• Make

  Select

• Model

• Engine Size

• Miles

• Original Complaint

• What vehicle "System" caused the technician to make a problem vehicle call?

  Select

Technicians

Tech

• Technician:

  Select

• Technician

• ASE Certifications:

  Select NONE G1 A1 A2 A3 A4 A5 A6 A7 A8 X1 L1

  • NONE
  • G1
  • A1
  • A2
  • A3
  • A4
  • A5
  • A6
  • A7
  • A8
  • X1
  • L1

• A/C 609

  Yes

  No

  N/A

• Other

Technical Concern

• Technician Issues

• Equipment/Tool Usage Issues?

  Yes

  No

• Equipment/Tool Usage Issues?

  Select Doesn't have the tool Doesn't know how to use the tool

  • Doesn't have the tool
  • Doesn't know how to use the tool

• Has Technician had training on this system?

  Yes

  No

  N/A

Root Cause Evaluation:

• Didn’t follow/or understand directions

  Yes

  No

• Can’t use wiring diagrams

  Yes

  No

• Doesn’t understand system

  Yes

  No

• Used wrong tools

  Yes

  No

Dispatching Work

• Repair Order

  Yes

  No

  N/A

• Technician given direction regarding complaint

  Yes

  No

  N/A

• Example: Customer States... or Special Instructions from customer

• Inspection Form

  Yes

  No

  N/A

• Inspection completed

  Yes

  No

  N/A

• Was the Right Technician assigned to the repair?

  Yes

  No

  N/A

• Technical Trainer’s Summary:

• Image

  Media

• Store Manager's Signature

  Sign

• Trainer’s Signature

  Sign