Information
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Restaurant
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Conducted on
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Prepared by:
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Edition 1.5JG December2012
Exterior Building and Parking Lot ( Polished Atmosphere)
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Drive around parking lot twice upon arrival. Parking lot and building in good condition?
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Landscaping is free of weeds and over growth?
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Team member parking is offsite when applicable / furthest from the building?
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Trees are trimmed and alive (Bottom branch above 7 feet)?
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All bushes and plants are alive?
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Mulch is vibrant and coverage is consistent ?
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Property free of visible ant piles?
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Sidewalks and entry are clean, free of stains or gum?
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Copper cleaned and in good condition? Check awnings and entry.
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Exterior paint in good condition?
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Building structure in excellent condition?
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Gas lamps working and in excellent condition?
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All light bulbs in the parking lot and on building working?
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All exterior signage working?
Lobby ( Polished Atmosphere and Real Relationships)
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Entry doors clean?
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Entry doors in good condition?
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Menus are stocked at appropriate levels, clean, not damaged?
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Seater greets guest at front door with a genuine smile?
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Podium organized, free of clutter?
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Pager system in working order, wires not exposed, ample pagers?
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Staffed to build sales?
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Peak shifts staffed to par -(Friday & Saturday 6p-8p and Sunday 12p-2p ) No false waits?
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Benches and woodwork in good condition?
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All light bulbs working?
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Twelve seat section rule in place at all times? No server assigned to more than twelve seats.
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Silverware rolled to support forecasted guest counts ? Organized in storage baskets.
Dining Room (Polished Atmosphere & Real Relationships)
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Liquor display (storage) organized, lights working, clean/ free of dust?
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Highchairs and booster seats clean? (Check Straps)
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Infant Carriers, clean and without damage, straps intact?
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Table tops clean and in good condition?
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All tables are uniform? Ketchup, Salt & Pepper (left), Sweetener caddy, and Cheddar's Table book?
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Sugar caddies uniform: 10 Sugar 5 Splenda 5 Sweet & Low 5 Equal -Ketchup bottles are clean?
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Compliant with no gum on or under tables?
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All chairs free of dust?
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Floors cleaned, tile and carpeted surfaces in good condition?
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All picture frames, decor, woodwork, plants, wedges are free of dust?
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Paddle fans free of dust, in excellent condition?
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All windows and glass clean?
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All mini blinds angled correctly? Angled downward towards parking lot at 20°.
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Window frames and casing clean ( free of dust and debris )?
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All lightbulbs working and pointed in correct direction?
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All vents free of dust and mold?
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Floors clean and free of debris during shift?
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All booth backs and seats free of tears and stains?
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All POS stations clean and free of clutter?
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Compliant with No straws, take-out boxes etc. in dining room?
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Fish tank clean, vibrant, and not cloudy ? All fish alive ?
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Managers in position building Real Relationships with guests (table visits observed) ?
Bar ( Polished Atmosphere & Real Relationships)
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Bar tools present and in use (observed) ?
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Correct beverage garnish adherence observed ?
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Displayed liquor and wine bottles are free of dust?
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Three compartment sinks filled [WASH RINSE SANITIZE]
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All pour spouts flag to the left? Bottles clean?
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All beer, wine, and liquor orders are at appropriate levels?
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Backbar is clutter free?
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Front bar is clean and clutter free? No recipe glass on bar unless a guest is seated!
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Bar chairs flagged to be inviting to the guest? (Facing entry of Restaurant)
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Beer towers clean and free of yeast buildup?
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Soda guns and holsters are cleaned with nightly cleaning in place?
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Under side bar is clean?
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Drains are clean?
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All glassware coolers are clean and free of glass chips, broken glass?
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All refrigerators are clean? Gaskets in good condition?
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Televisions are on sports channels?
Heart of House (Handmade Quality Food, Explicit Value Pricing, & Polished Atmosphere)
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Hand sinks clean, stocked, and used for hand washing only?
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Gloves in use with all contact of READY TO EAT FOOD?
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Red bucket sanitizer at every station, towels present, proper parts per million level.
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Kitchen is free of towels excluding those properly contained in sanitizer buckets?
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Floors cleaned between volume, dry surfaces?
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Tile in good condition, not cracked or loose?
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Ice Machine clean, working order, ice buckets stored off the floor?
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Managers in position, nonnegotiable
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Extras requested by guests are to specification:<br>
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Example: Extra napkin = 2. Extra dressing or sauces in small ramekin on the side.
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All drains are clean, clear of debris?
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All utensils are clean?
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All plateware is clean?
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Food inventory levels are manageable, not excessive?
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All pots, pans, utensils, are at appropriate levels, not excessive?
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Floors are spotless?
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Baseboards are clean throughout?
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All refrigerators cleaned nightly?
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Gaskets are in good condition?
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All cooking equipment clean?
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Fry station vats cleaned nightly?
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Hood vents in place, clean, and in good condition?
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Correct light bulbs under hoods and working?
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Drip pans in place?
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Ice cream refrigerator defrosted and cleaned nightly?
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All timers are clean?
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Product stored in lowboy refrigeration at proper levels? (not overstocked)
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Microwaves Are cleaned daily?
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Microwaves have laminated time charts?
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Printers are cleaned daily?
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All counters cleaned daily?
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Can opener blade clean?
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Dish machine spotless? *** Check interior -lime build up, exterior door, debris on backside ***
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Trash cans cleaned (exterior and interior container surface) ?
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Storage containers dry, no wet nesting or encrusted debris?
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All food labeled, within rotation standards, and stored properly according to hierarchy?
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Recipe book's - updated and open in front of every prep employee, Cleaned and Organize?
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Cutting gloves worn when utilizing knives?
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All knives in good condition, clean and sharp? Properly stored?
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All shields guarding fluorescent lights are clean and in good condition?
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Ceiling tiles are clean , good condition, and properly positioned in ceiling?
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HVAC vents are clean and in good condition?
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All refrigerated walki-in units are clean, walls, racks, floors, and vents? No odor
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Food seasoned correctly ( burgers, onion rings)
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All side items piping hot, make to specification?
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Dry storage area is clean and organized, all boxtops are cut?
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Back dock clean, organized, contains storage for items relevant to operations ( no salvage storage )
Heart of House: Service Alley (Handmade Quality Food & Polished Atmosphere)
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Hand sinks clean, stocked, and used for hand washing only?
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Silverware clean, stored properly (handle up), and sufficient supply on hand for shift?
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Peppermill's used 100%?
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Glassware and coffee mugs clean and stocked for shift ?
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HVAC vents are clean and in good condition (alley)?
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Shakers and bottles are properly labeled and in good condition?
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Observe window and validate garnishing: Observed food garnished correctly ?
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Soda machines are clean, no rusted grates?
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Soda nozzles clean?
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Salads make correctly, scales in place for accuracy, salad bowls cold?
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Anticipation followed, led by the manager, no shagging?
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CA has courage to push plates back, provides coaching and direction to HOH employees
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CA In the culinary window inspecting every plate and ensuring 100% to specification.
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Underside of pass window is clean?
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Dustpans and Brooms are clean and suitable for use?
Restrooms (Polished Atmosphere)
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Restrooms are maintained on regular intervals (30 minutes)?
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Compliment with chemicals NOT accessible to guests?
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Toilet paper dispenser full, working order?
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Partitions are dust free (check top surface) ?
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All countertops are dry and clean?
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Mirrors are clean and free of damage? Not chipped or broken.
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Toilet seats intact and not loose, stall locks work?
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Baby changer in good condition and clean? Stocked with liners?
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Walls are clean, Free of graffiti, or writing?
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All vents are free of dust and mold?
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Hot water is at proper temperature for guest safety and sanitation? 120°
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Fresh scent in the restrooms?
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Urinal cakes are fresh, urinals are clean? ( check underneath side, externally )
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Drains are clean?
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Paper towel dispensers are stocked and in working order?
Managers Office (Polished Atmosphere)
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Manager appearance is compliant with Cheddar's dress and appearance standards?
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ServeSafe certifications are displayed and current ?
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Office is organized and clean?
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Floors and walls clean?
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Door to the office remains locked?
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Office desk free of clutter and clean?
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All items in cabinets organized?
Administration (Explicit Value Pricing)
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Operations safe key is not in the safe?
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Only appropriate amount of office supplies are on hand and ordered?
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Safe never on DayLock- AM Manager responsible for the a.m. drop ~ PM Manager responsible for the p.m. drop?
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Manger schedules written fairly & posted-Full Period (Posted prior to period start)
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Validate Health Department inspection - On File
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Review: Recent Ecolab Pest Control Service Report - On File.
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Safe audit completed.
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Does the safe balance?
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Petty cash audit completed.
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Count sheet verified?
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Tip declaration verified?
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Deposit control form filled out 100%?
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Checkbook in place and utilized?
Culture & Atmosphere (Real Relationships)
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Spend a minimum of 30 minutes, one-on-one time with every manager on duty.
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Discussion Recap
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Discussion Recap
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Discussion Recap
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Discussion Recap
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Spend time building Real Relationships with employees, learning names
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NOTES
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Ensure our policies are known and followed.
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NOTES
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Ensure that there are no inappropriate signs, notes posted in the restaurant.
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Per-Shifts Conducted 100%?
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Need to Talk - Hotline Poster: Posted, good visibility?
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All employee schedules posted by 5 PM on Thursday?
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Employee Conduct Observed (correct on site with managers if applicable)
- Disrespect,
- Cursing,
- Inappropriate Comments,
- 100% Compliant
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Music levels are set based on volume of the restaurant?
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All fans are set for ambience, on low?
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Team member uniform standards are 100% : Hats ( hair restrained ), Shirts, Belts, Pants, Ties
- Dirty,
- Wrinkled,
- Faded,
- Incorrect,
- No Hat / Hair Net,
- Jewelry,
- 100% Compliant
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Equipment, Supplies, and Service ware is in good condition and quantities appropriate for business level?
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Slip Resistant Shoes: 100% compliment
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Compliant with NO visible tattoos?
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Compliant with NO cellular telephones visible in the restaurant?
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All security standards in place?
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Policies are being followed?
Additional Comments:
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Notes
Restaurant Visit Communicated
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Managers Present