Information

  • Restaurant

  • Conducted on

  • Prepared by:

  • Edition 1.5JG December2012

Exterior Building and Parking Lot ( Polished Atmosphere)

  • Drive around parking lot twice upon arrival. Parking lot and building in good condition?

  • Landscaping is free of weeds and over growth?

  • Team member parking is offsite when applicable / furthest from the building?

  • Trees are trimmed and alive (Bottom branch above 7 feet)?

  • All bushes and plants are alive?

  • Mulch is vibrant and coverage is consistent ?

  • Property free of visible ant piles?

  • Sidewalks and entry are clean, free of stains or gum?

  • Copper cleaned and in good condition? Check awnings and entry.

  • Exterior paint in good condition?

  • Building structure in excellent condition?

  • Gas lamps working and in excellent condition?

  • All light bulbs in the parking lot and on building working?

  • All exterior signage working?

Lobby ( Polished Atmosphere and Real Relationships)

  • Entry doors clean?

  • Entry doors in good condition?

  • Menus are stocked at appropriate levels, clean, not damaged?

  • Seater greets guest at front door with a genuine smile?

  • Podium organized, free of clutter?

  • Pager system in working order, wires not exposed, ample pagers?

  • Staffed to build sales?

  • Peak shifts staffed to par -(Friday & Saturday 6p-8p and Sunday 12p-2p ) No false waits?

  • Benches and woodwork in good condition?

  • All light bulbs working?

  • Twelve seat section rule in place at all times? No server assigned to more than twelve seats.

  • Silverware rolled to support forecasted guest counts ? Organized in storage baskets.

Dining Room (Polished Atmosphere & Real Relationships)

  • Liquor display (storage) organized, lights working, clean/ free of dust?

  • Highchairs and booster seats clean? (Check Straps)

  • Infant Carriers, clean and without damage, straps intact?

  • Table tops clean and in good condition?

  • All tables are uniform? Ketchup, Salt & Pepper (left), Sweetener caddy, and Cheddar's Table book?

  • Sugar caddies uniform: 10 Sugar 5 Splenda 5 Sweet & Low 5 Equal -Ketchup bottles are clean?

  • Compliant with no gum on or under tables?

  • All chairs free of dust?

  • Floors cleaned, tile and carpeted surfaces in good condition?

  • All picture frames, decor, woodwork, plants, wedges are free of dust?

  • Paddle fans free of dust, in excellent condition?

  • All windows and glass clean?

  • All mini blinds angled correctly? Angled downward towards parking lot at 20°.

  • Window frames and casing clean ( free of dust and debris )?

  • All lightbulbs working and pointed in correct direction?

  • All vents free of dust and mold?

  • Floors clean and free of debris during shift?

  • All booth backs and seats free of tears and stains?

  • All POS stations clean and free of clutter?

  • Compliant with No straws, take-out boxes etc. in dining room?

  • Fish tank clean, vibrant, and not cloudy ? All fish alive ?

  • Managers in position building Real Relationships with guests (table visits observed) ?

Bar ( Polished Atmosphere & Real Relationships)

  • Bar tools present and in use (observed) ?

  • Correct beverage garnish adherence observed ?

  • Displayed liquor and wine bottles are free of dust?

  • Three compartment sinks filled [WASH RINSE SANITIZE]

  • All pour spouts flag to the left? Bottles clean?

  • All beer, wine, and liquor orders are at appropriate levels?

  • Backbar is clutter free?

  • Front bar is clean and clutter free? No recipe glass on bar unless a guest is seated!

  • Bar chairs flagged to be inviting to the guest? (Facing entry of Restaurant)

  • Beer towers clean and free of yeast buildup?

  • Soda guns and holsters are cleaned with nightly cleaning in place?

  • Under side bar is clean?

  • Drains are clean?

  • All glassware coolers are clean and free of glass chips, broken glass?

  • All refrigerators are clean? Gaskets in good condition?

  • Televisions are on sports channels?

Heart of House (Handmade Quality Food, Explicit Value Pricing, & Polished Atmosphere)

  • Hand sinks clean, stocked, and used for hand washing only?

  • Gloves in use with all contact of READY TO EAT FOOD?

  • Red bucket sanitizer at every station, towels present, proper parts per million level.

  • Kitchen is free of towels excluding those properly contained in sanitizer buckets?

  • Floors cleaned between volume, dry surfaces?

  • Tile in good condition, not cracked or loose?

  • Ice Machine clean, working order, ice buckets stored off the floor?

  • Managers in position, nonnegotiable

  • Extras requested by guests are to specification:<br>

  • Example: Extra napkin = 2. Extra dressing or sauces in small ramekin on the side.

  • All drains are clean, clear of debris?

  • All utensils are clean?

  • All plateware is clean?

  • Food inventory levels are manageable, not excessive?

  • All pots, pans, utensils, are at appropriate levels, not excessive?

  • Floors are spotless?

  • Baseboards are clean throughout?

  • All refrigerators cleaned nightly?

  • Gaskets are in good condition?

  • All cooking equipment clean?

  • Fry station vats cleaned nightly?

  • Hood vents in place, clean, and in good condition?

  • Correct light bulbs under hoods and working?

  • Drip pans in place?

  • Ice cream refrigerator defrosted and cleaned nightly?

  • All timers are clean?

  • Product stored in lowboy refrigeration at proper levels? (not overstocked)

  • Microwaves Are cleaned daily?

  • Microwaves have laminated time charts?

  • Printers are cleaned daily?

  • All counters cleaned daily?

  • Can opener blade clean?

  • Dish machine spotless? *** Check interior -lime build up, exterior door, debris on backside ***

  • Trash cans cleaned (exterior and interior container surface) ?

  • Storage containers dry, no wet nesting or encrusted debris?

  • All food labeled, within rotation standards, and stored properly according to hierarchy?

  • Recipe book's - updated and open in front of every prep employee, Cleaned and Organize?

  • Cutting gloves worn when utilizing knives?

  • All knives in good condition, clean and sharp? Properly stored?

  • All shields guarding fluorescent lights are clean and in good condition?

  • Ceiling tiles are clean , good condition, and properly positioned in ceiling?

  • HVAC vents are clean and in good condition?

  • All refrigerated walki-in units are clean, walls, racks, floors, and vents? No odor

  • Food seasoned correctly ( burgers, onion rings)

  • All side items piping hot, make to specification?

  • Dry storage area is clean and organized, all boxtops are cut?

  • Back dock clean, organized, contains storage for items relevant to operations ( no salvage storage )

Heart of House: Service Alley (Handmade Quality Food & Polished Atmosphere)

  • Hand sinks clean, stocked, and used for hand washing only?

  • Silverware clean, stored properly (handle up), and sufficient supply on hand for shift?

  • Peppermill's used 100%?

  • Glassware and coffee mugs clean and stocked for shift ?

  • HVAC vents are clean and in good condition (alley)?

  • Shakers and bottles are properly labeled and in good condition?

  • Observe window and validate garnishing: Observed food garnished correctly ?

  • Soda machines are clean, no rusted grates?

  • Soda nozzles clean?

  • Salads make correctly, scales in place for accuracy, salad bowls cold?

  • Anticipation followed, led by the manager, no shagging?

  • CA has courage to push plates back, provides coaching and direction to HOH employees

  • CA In the culinary window inspecting every plate and ensuring 100% to specification.

  • Underside of pass window is clean?

  • Dustpans and Brooms are clean and suitable for use?

Restrooms (Polished Atmosphere)

  • Restrooms are maintained on regular intervals (30 minutes)?

  • Compliment with chemicals NOT accessible to guests?

  • Toilet paper dispenser full, working order?

  • Partitions are dust free (check top surface) ?

  • All countertops are dry and clean?

  • Mirrors are clean and free of damage? Not chipped or broken.

  • Toilet seats intact and not loose, stall locks work?

  • Baby changer in good condition and clean? Stocked with liners?

  • Walls are clean, Free of graffiti, or writing?

  • All vents are free of dust and mold?

  • Hot water is at proper temperature for guest safety and sanitation? 120°

  • Fresh scent in the restrooms?

  • Urinal cakes are fresh, urinals are clean? ( check underneath side, externally )

  • Drains are clean?

  • Paper towel dispensers are stocked and in working order?

Managers Office (Polished Atmosphere)

  • Manager appearance is compliant with Cheddar's dress and appearance standards?

  • ServeSafe certifications are displayed and current ?

  • Office is organized and clean?

  • Floors and walls clean?

  • Door to the office remains locked?

  • Office desk free of clutter and clean?

  • All items in cabinets organized?

Administration (Explicit Value Pricing)

  • Operations safe key is not in the safe?

  • Only appropriate amount of office supplies are on hand and ordered?

  • Safe never on DayLock- AM Manager responsible for the a.m. drop ~ PM Manager responsible for the p.m. drop?

  • Manger schedules written fairly & posted-Full Period (Posted prior to period start)

  • Validate Health Department inspection - On File

  • Review: Recent Ecolab Pest Control Service Report - On File.

  • Safe audit completed.

  • Does the safe balance?

  • Petty cash audit completed.

  • Count sheet verified?

  • Tip declaration verified?

  • Deposit control form filled out 100%?

  • Checkbook in place and utilized?

Culture & Atmosphere (Real Relationships)

  • Spend a minimum of 30 minutes, one-on-one time with every manager on duty.

  • Discussion Recap

  • Discussion Recap

  • Discussion Recap

  • Discussion Recap

  • Spend time building Real Relationships with employees, learning names

  • NOTES

  • Ensure our policies are known and followed.

  • NOTES

  • Ensure that there are no inappropriate signs, notes posted in the restaurant.

  • Per-Shifts Conducted 100%?

  • Need to Talk - Hotline Poster: Posted, good visibility?

  • All employee schedules posted by 5 PM on Thursday?

  • Employee Conduct Observed (correct on site with managers if applicable)

  • Music levels are set based on volume of the restaurant?

  • All fans are set for ambience, on low?

  • Team member uniform standards are 100% : Hats ( hair restrained ), Shirts, Belts, Pants, Ties

  • Equipment, Supplies, and Service ware is in good condition and quantities appropriate for business level?

  • Slip Resistant Shoes: 100% compliment

  • Compliant with NO visible tattoos?

  • Compliant with NO cellular telephones visible in the restaurant?

  • All security standards in place?

  • Policies are being followed?

Additional Comments:

  • Notes

Restaurant Visit Communicated

  • Managers Present

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