Cashino Mystery Shopping Visit Report AH Version

• Venue Number

• Venue Name / Town

• Conducted on

  Date

• Prepared by

• Would you describe the window display as clean and tidy and the brass work polished?

  Yes

  No

  N/A

• Was there an over 18s notice clearly displayed on one of the entrance doors or in the front window area?

  Yes

  No

  N/A

• Were there any posters / promotional stickers in the window. Please include a photo and or description of the message

  Yes

  No

  N/A

Age Verification

• Are you under 25 years of age

  Off

  On

• When you entered the venue were you approached by a member of staff and asked for Age Verification. NB if you look under 25 you should be asked to prove your age by means of photographic identification.

  Yes

  No

  N/A

• Was there anyone in the venue or doorway who appeared to be under 18 years of age?

  Yes

  No

  N/A

Service Standards

• How many staff were on duty?

  1

  2

  3

  4 or more

• Throughout your visit did any member of staff acknowledge you in a friendly way?

  Yes

  No

  N/A

• Did a member of staff mention the Membership scheme to you?

  Yes

  No

  N/A

• Did a member of staff mention the text message service to you?

  Yes

  No

  N/A

• Were you offered a free complimentary drink during you visit?

  Yes

  No

  N/A

• Were you offered a complimentary snack during your visit?

  Off

  On

• Did you see a selection of complimentary snacks displayed?

  Yes

  No

  N/A

• Did you hear any live announcements about promotions being made over the microphone system?

  Yes

  No

  N/A

• Were you aware of staff circulating, talking to customers and generally being attentive and keeping the venue tidy?

  Yes

  No

  N/A

• Were all the members of staff wearing uniforms?

  Yes

  No

  N/A

• Were all the staff you came into contact with wearing a name badge and a Think 25 badge?

  Yes

  No

  N/A

• Please list the names of the staff members you came into contact with. If no name badge was visible please give a description

Employee Name

Machine estate

• How many machine are there?

• How many tablets are there?

• How many B3s are there?

• press to list

• How many Cat C are there?

• press to list

• How many Cat D are there?

• press to list

• Is there Bingo.

  Yes

  No

  N/A

• press to list

Venue Presentation

• Were all the machines in the venue switched on and working?

  Yes

  No

  N/A

• Were all the machine you saw during your visit clean and well presented?

  Yes

  No

  N/A

• Did all the machines you played and those around them have Price Of Play signage on them?

  Yes

  No

  N/A

• Was the venue generally clean and tidy?

  Yes

  No

  N/A

• Was the toilet area clean and tidy, sufficiently stocked with Stay in Control Poster and leaflets clearly displayed?

  Yes

  No

  N/A

• Did you see any posters in the venue advertising promotions?

  Yes

  No

  N/A

• Was there background music playing for the duration of you visit?

  Yes

  No

  N/A

• Generally speaking did you find ALL members of staff friendly?

  Yes

  No

  N/A

• Please rate your experience using the slider.

• Excellent

• What made this Visit an Excellent one?

• Good

• What was good about this visits and what could have been improved?

• Satisfactory

• What could have been improved?

• Poor

• What stood out as being poor about the visit?