Information
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Company Name
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Name of Software Platform
- RAPID
- BEAKON
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Conducted on
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Name of CCA managers conducting site visit
- Troy Jackson
- Nick Morris
- Nadine Catanzaro
- Chris Gifford
- Electra Jensen
- Cassie Manser
- Julie Cox
- Darryl Boland
- Marc Wall
- Neil Smedley
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Location
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Site contact name(s)
Background Questions
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Does your company use the software vendor?
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How long has your company used the software?
- < 1year
- 1year
- 2 years
- 3 years
- 4 years
- 5+ years
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How many sites have you deployed the software to across your business?
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How many users utilise the system in your business (employees and contractors)?
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Does the software interface with other software systems you use such as site access/sign in systems, training systems etc?
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If yes, which systems?
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Which roles in your organisation use the software? e.g. Contractors, contract managers, HR managers, administrators etc.
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What is your companies relationship with the vendor?
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Do you or your company receive anything for being a reference for the software vendor? e.g. goods, services, discounted rates, rebates, gits
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If yes, what do you or your company receive?
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What evaluation criteria did you use to select the system?
- Supplier Demonstrations
- Site Reference Visits
- Word of mouth
- Cost
- Ongoing support
- System Flexibility
- Fit for your business
- Other
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If 'Other' was selected please elaborate.
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What other systems did you consider when making the decision?
Product Questions
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Why did you choose this system?
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Does the software have mobile functionality that you or your contractors use?
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Are reports easy to create and what do you report on?
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Are the notification and escalation features effective?
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Was there any resistance by your contractor companies to use the software? If yes, did the vendor assist?
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In your opinion, what are the best features of the software?
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In your opinion, what are the main limitations of the software?
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Are there manual processes and workarounds that you must follow to complete tasks using the software. If so please describe them.
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What is the feedback from key users in your organisation regarding useability/ease of use?
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Did you have to customize the system? If so how and why?
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Is there anything that surprised you about the system, negative and/or positive?
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What significant benefits have you realised with the software?
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Have you experienced any bugs or problems with the software? e.g. system outages, user access etc
Implementation and support questions
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Describe the implementation project and the project team.
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Describe the rollout process to deliver the software across your business.
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How long did it take to fully implement the system?
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What key issues/obstacles did you identify during implementation?
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What did you learn during the implementation that you would have liked to have known before you started?
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How often did you/do you need to request technical support from the software vendor?
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Is there any ongoing costs associated with support and/or fixes? If so what?
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Capture ongoing costs here.
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In your opinion, what is the quality of the support available from the software vendor?
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What training was provided/is available to key users?
- Face to face
- Over the phone
- Online/on demand training
- Quick reference guides
- Videos
- Other
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How reliable is the software i.e. time offline, ability to trouble shoot problems.
Wrap up questions
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What was the total cost of ownership (Implementation, software, hardware, services, training, on-going maintenance etc.)?
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Was the solution delivered to your business on budget?
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What has the ROI (return on investment) been so far?
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If you were to re-evaluate software providers, what would you do differently?
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What would you do differently with regards to selection and implementation?
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Would you select this vendor/system again?
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Is there anything else you can share that may help us to make a decision?
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GENERAL COMMENTS/OBSERVATIONS
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