Background Questions

  • Does your company use the software vendor?

  • How long has your company used the software?

  • How many sites have you deployed the software to across your business?

  • How many users utilise the system in your business (employees and contractors)?

  • Does the software interface with other software systems you use such as site access/sign in systems, training systems etc?

  • If yes, which systems?

  • Which roles in your organisation use the software? e.g. Contractors, contract managers, HR managers, administrators etc.

  • What is your companies relationship with the vendor?

  • Do you or your company receive anything for being a reference for the software vendor? e.g. goods, services, discounted rates, rebates, gits

  • If yes, what do you or your company receive?

  • What evaluation criteria did you use to select the system?

  • If 'Other' was selected please elaborate.

  • What other systems did you consider when making the decision?

Product Questions

  • Why did you choose this system?

  • How well does the software perform vs. expectations? 0 = poorly 10 = exceeded expectations

  • How well does the software manage contractor company compliance? 0 = poorly 10 = exceeds expectations

  • How well does the software manage contractor worker compliance? 0 = poorly 10 = exceeds expectations

  • How difficult is it to upload and retrieve documents? 0 = extremely difficult 10 = very easy

  • Does the software have mobile functionality that you or your contractors use?

  • How much functionality does the mobile software provide compared to using the software on a computer? 0 = no functionality 10 = full functionality

  • Are reports easy to create and what do you report on?

  • Are the notification and escalation features effective?

  • Was there any resistance by your contractor companies to use the software? If yes, did the vendor assist?

  • How does the system perform with regards to your WHS framework? 0 = sits outside of our WHS framework 10 = is a fully integrated part of our WHS framework

  • In your opinion, what are the best features of the software?

  • In your opinion, what are the main limitations of the software?

  • Are there manual processes and workarounds that you must follow to complete tasks using the software. If so please describe them.

  • What is the feedback from key users in your organisation regarding useability/ease of use?

  • Did you have to customize the system? If so how and why?

  • Is there anything that surprised you about the system, negative and/or positive?

  • What significant benefits have you realised with the software?

  • Have you experienced any bugs or problems with the software? e.g. system outages, user access etc

Implementation and support questions

  • Describe the implementation project and the project team.

  • Describe the rollout process to deliver the software across your business.

  • How long did it take to fully implement the system?

  • What key issues/obstacles did you identify during implementation?

  • What did you learn during the implementation that you would have liked to have known before you started?

  • How often did you/do you need to request technical support from the software vendor?

  • How responsive is the vendor to issues? 0 = never responds 10 = responds immediately and issue is fixed on the spot

  • Is there any ongoing costs associated with support and/or fixes? If so what?

  • Capture ongoing costs here.

  • In your opinion, what is the quality of the support available from the software vendor?

  • What training was provided/is available to key users?

  • How reliable is the software i.e. time offline, ability to trouble shoot problems.

Wrap up questions

  • What was the total cost of ownership (Implementation, software, hardware, services, training, on-going maintenance etc.)?

  • Was the solution delivered to your business on budget?

  • What has the ROI (return on investment) been so far?

  • If you were to re-evaluate software providers, what would you do differently?

  • What would you do differently with regards to selection and implementation?

  • Would you select this vendor/system again?

  • Is there anything else you can share that may help us to make a decision?

  • GENERAL COMMENTS/OBSERVATIONS

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