CEM Manager checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• What is the current sales Comp of restaurant, McCafe sales comp and GC comp

• What are this months promotions

• Current launch managers guide read

• Monday media has been read

• Next RMHC Tuesday night dinner is

  Date

Customer complaints

• Are all head office customer complaints closed

• Customer complaint tracking reviewed

• Voucher tracking being completed and review with RM

• All vouchers have been sent out to customers with a letter of apology

Cash tracking and Manager Meals

• Cash tracking completed on tracking sheet

• Who are the top 2 manager losing cash, communicate to RM and at meeting

• Send an ebos message regarding cash loss

• Check manager meal receipts and enter in tracking

• Communicate to RM manager meal issues and send ebos message

Communicate

• Crew notice board updated with current information

• Order taker booths have signage displaying current promotions, items that are not available or changes

• Manager meeting minutes completed for next meeting regarding CEM department

• Have EOPS being communicated on the wall of the office

  Yes

  No

  N/A

• What is the MTD Net promotors score

• Up date store records tracking

McCafe Follow Up

• Next Mcafe meeting scheduled

  Date

• McCafe Coordinator catch up date

  Date

• Is there enough cups in cafe

• Knife and knife cover are in cafe

  Yes

  No

  N/A

• Mcafe Cabniet meets standards of McCafe merchandise guide. Note change with coordinator and RM

• McCafe detail cleaning items take a photo

  Media

• Check up McCafe benches are they clean take a photo

  Media

• Review the cafe checklist book is it being completed what issues need to be followed up on

Equipment service a area check

• Are all clone screens working

  Yes

  No

  N/A

• Do all printers work in each service area

  Yes

  No

  N/A

• Do all pick up screens work

  Yes

  No

  N/A

• Are all headsets working and minimum 5 in store

  Yes

  No

  N/A

• Do all DPS numbers screen work and serve off

  Yes

  No

  N/A

Training of people in service

• Complete Soc on host in area on shift

• Review Training plan with training manager regarding cross training or need for service crew

• Complete 2 reviews on crew in your department

Launch

• Other department managers are aware of promotion

  Yes

  No

  N/A

• PQM manager has ordered extra stock or equipment that is needed

  Yes

  No

  N/A

• Rostering manager is aware of launch and any changes needed to the roster as well as modules that need to be completed

  Yes

  No

  N/A

• Crew trainers all aware of launch and also have completed module

  Yes

  No

  N/A

• All Crew completing modules

• How many people have completed launch module

• Crew trainer team complete a video regarding the promotion to send to Crew

  Yes

  No

  N/A

• All equipment arrived for launch

• All translights snipped and merchandise in store for launch

• Launch communicated at manager meeting

Merchandise and kiosk

• All translights in drive thru are checked for cleanliness not faded and are presenting to 100%

• All kiosks are checked to display all products we sell

• All colour on stations have colour in sheets and crayons stocked area is clean and kid friendly

• Store has balloons and string , helium is stock and next delivery scheduled

Suggestive sell

• Are bingo cards available

• Update suggestive sell board or records of items