Title Page
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Date
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Prepared by
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Job Number
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Have you arrived within the agreed ETA?
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Product
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Job Type
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Multi Screen
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Have you walked through the job with the customer discussing dish locations and cable routing?
By going through this before commencing any work ensures the customer knows exactly what is going to happen
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Will you be working at height? <br>(Escalate to TM anything you are unsure of or not covered in Training Manual or Ladder Hierarchy)
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LADDER SET UP
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DISH & CABLE (If communal system only show cable from plate to STB)
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CABLE ENTRY POINT (This should be sealed with plate if required and cable should have drip loop)
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DATA LOGS
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STB CONNECTIONS
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SYSTEM INFORMATION SCREEN
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MESH
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Have you walked through the completed work with the customer? <br>(Ensure to highlight the positive aspects i.e. dish placement, hidden cable, sealed hole etc)
Taking the customer through the completed job prevents damage claims and promotes the your efforts on site
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Why?
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CUSTOMER'S PACKAGE
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Have you talked to the customer about ACE?
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Why?
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Have you added value for this customer by upgrading their package or remote control offer?<br>(If unsure on eligibility, look at the ACE website, Chatter or contact your TM/ Regional Champion for guidance)
Great Work! Be sure to share the details with your colleagues via the relevant Telegram thread
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Have you promoted the Sky Apps and their benefits to the customer?
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Have you left the customer with a Thank You card?
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Why? The cards are a great way to promote the work you've done and provides the customer with a better understanding of how our survey scoring works.
Be sure to tick the relevant boxes showing the work you've carried out and highlight the survey information. Advise the customer we welcome all feedback via the provided email address as well as via the survey they may receive
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Any additional information
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Sign Off
