Centre Of Excellence Visit Form MC2017 V1

• Centre of Excellence Visit Report

• Store name

• Conducted on

  Date

• Prepared by

• All management EOY reviews were completed on the system, on time

  Yes

  No

  N/A

• All management have smart objectives for 2017-18

  Yes

  No

  N/A

• All management have a live PDP

  Yes

  No

  N/A

• All CSAs EOY reviews were completed on time and stored in their files

  Yes

  No

  N/A

• All CSAs have smart objectives for 2017-18

  Yes

  No

  N/A

• All CSAs have live PDPs

  Yes

  No

  N/A

• All management contracts are stored at head office

  Yes

  No

  N/A

• All CSAs have correct contracts on their files

  Yes

  No

  N/A

• Store blue print is up to date with an "as is" and "to be"

  Yes

  No

  N/A

• Blue print is set up as a base daily planner

  Yes

  No

  N/A

• All vacancies are filled or there is an action plan to fill them

  Yes

  No

  N/A

• Weekly rotas are completed 4 weeks in advance and on display for the whole team

  Yes

  No

  N/A

• Daily planners are completed 1 week in advance and signed off by the SM

  Yes

  No

  N/A

• Absence is managed in line with the company policy and process

  Yes

  No

  N/A

• All colleagues have correct and up to date RTW on file

  Yes

  No

  N/A

• All legal training is up to date

  Yes

  No

  N/A

• Bra training is at or above 80%

  Yes

  No

  N/A

• Car seat training is at or above 50%

  Yes

  No

  N/A

• Training analysis is up to date and plans in place to improve training

  Yes

  No

  N/A

• Monthly one to one meetings are up to date

  Yes

  No

  N/A

• The store has a succession plan in place and RM aware of any risks

  Yes

  No

  N/A

• Club hero nominations are up to date

  Yes

  No

  N/A

• Evidence that the whole team are living the values

  Yes

  No

  N/A

• Club voice action plan is live

  Yes

  No

  N/A

• Windows clean and a robust store process in place to maintain

  Yes

  No

  N/A

• Window follows current VM guide

  Yes

  No

  N/A

• Poster sites are in line with company guidelines

  Yes

  No

  N/A

• Trolleys are clean, in working order and stored in a clean trolley bay

  Yes

  No

  N/A

• Store is clean and a robust cleaning process is in place

  Yes

  No

  N/A

• All departments are fully replenished

  Yes

  No

  N/A

• Replenishment process is in place for all departments

  Yes

  No

  N/A

• All departments are correctly priced to company guidelines

  Yes

  No

  N/A

• Bulk stacks are built to company guide and correctly priced

  Yes

  No

  N/A

• All promotions have the correct promo POS

  Yes

  No

  N/A

• All sale has the correct POS

  Yes

  No

  N/A

• All till points are clean, tidy and set up with the required stationery

  Yes

  No

  N/A

• QMS systems are in line with company guide and full

  Yes

  No

  N/A

Staff room

• Staff room is clean, tidy and comfortable for the team to relax

  Yes

  No

  N/A

• Fridge and microwave are clean

  Yes

  No

  N/A

• Notice boards are up to date, informative and fun

  Yes

  No

  N/A

• No stock or equipment is stored in the staff room

  Yes

  No

  N/A

• Tea, coffee and milk are provided for the team

  Yes

  No

  N/A

Toilets / lockers

• Lockers are provided for the team

  Yes

  No

  N/A

• All personal belongings (except coats) are stored in locked lockers

  Yes

  No

  N/A

• Coats are stored on coat hooks or in wardrobes

  Yes

  No

  N/A

• No belongings are stored on top of lockers or on the floor

  Yes

  No

  N/A

• Mirrors are clean and locker area is clean and tidy

  Yes

  No

  N/A

Offices

• All offices are clean and tidy

  Yes

  No

  N/A

• Cash office is set up in line with section 12 of the ops manual "cash office"

  Yes

  No

  N/A

• Notice boards are clear and concise (notices have 4 pins, 1 in each corner)

  Yes

  No

  N/A

• Confidential waste is stored correctly

  Yes

  No

  N/A

Loading bay inside/outside of store

• Loading bay bins clean and tidy

  Yes

  No

  N/A

• Loading bay is clean and tidy

  Yes

  No

  N/A

• Delivery equipment stored neatly

  Yes

  No

  N/A

• Allocated area for empty pallets

  Yes

  No

  N/A

• Allocated area for delivery (waiting to be processed)

  Yes

  No

  N/A

• Allocated area for returns

  Yes

  No

  N/A

• Clearly defined area to process delivery

  Yes

  No

  N/A

• Bins are stored neatly and rubbish well managed

  Yes

  No

  N/A

Stockroom

• Stockroom is clean and tidy<br>Loan pushchairs are clean, in working order and wrapped with date/CSA name

  Yes

  No

  N/A

• Loan pushchairs are clean, in working order and wrapped with date/CSA name

  Yes

  No

  N/A

• Equipment is stored neatly

  Yes

  No

  N/A

• Stockroom is in line with the 10 Golden Rules

  Yes

  No

  N/A

• OMS process adhered to and parcels in line with current process

  Yes

  No

  N/A

• Fixtures in line with fixture layout

  Yes

  No

  N/A

• Arm configuration in line with company guidelines

  Yes

  No

  N/A

• Flow of trends in line with company guidelines

  Yes

  No

  N/A

• Space to each department is correct to linear space guide

  Yes

  No

  N/A

• Merchandising of trends is in line with current company layout

  Yes

  No

  N/A

• POS is correct to each trend/age range

  Yes

  No

  N/A

• EOA holders correct to company guidelines

  Yes

  No

  N/A

• VM props are in line with company guide and promotes current trends

  Yes

  No

  N/A

• Best sellers are promoted in key sight lines and have full size ratios

  Yes

  No

  N/A

• Store has taken actions to improve sales in line with commercial reports

  Yes

  No

  N/A

• Store team are aware of best sellers, key trends and top/bottom 3 depts

  Yes

  No

  N/A

• Store has raised any stock concerns to the allocations team and RM

  Yes

  No

  N/A

• Store is adjusting stock file in line with company process

  Yes

  No

  N/A

• There are no damaged POS holders

  Yes

  No

  N/A

• Sale is merchandised to the standard of full price and in line with guide

  Yes

  No

  N/A

• Across size complex departments complete a 5 item check by dept:<br>* maternity bras<br>* maternity essentials<br>* hosiery<br>* underwear<br>* baby packer<br>* footwear

  Yes

  No

  N/A

• Fixtures in line with fixture layout<br>

  Yes

  No

  N/A

• Flow of brands in line with company guide

  Yes

  No

  N/A

• Space and flow on nurture is correct to current guidelines

  Yes

  No

  N/A

• Merchandising of travel systems is in line with company layout

  Yes

  No

  N/A

• Merchandising of nursery & bedding is in line with company guide

  Yes

  No

  N/A

• Merchandising of nurture, bath & home safety is in line with company guide

  Yes

  No

  N/A

• Legal POS is displayed correctly to guide

  Yes

  No

  N/A

• Every line is correctly priced with allocated POS or store printed

  Yes

  No

  N/A

• Room sets are to a high standard and in line with company guide

  Yes

  No

  N/A

• Best sellers are promoted in key sight lines

  Yes

  No

  N/A

• Store has taken actions to improve sales in line with commercial reports

  Yes

  No

  N/A

• Store team are aware of best sellers, key trends and top/bottom 3 depts

  Yes

  No

  N/A

• Store has raised any stock concerns through ask the expert and RM

  Yes

  No

  N/A

• Store is adjusting stock file in line with the company process

  Yes

  No

  N/A

• There are no damaged POS holders

  Yes

  No

  N/A

• Sale is merchandised to the standard of full process & in line with guide

  Yes

  No

  N/A

• Correct age and weight guidelines POS for car safety are displayed to guidelines

  Yes

  No

  N/A

• Fixtures in line with fixture layout

  Yes

  No

  N/A

• Shelf configuration in line with company guidelines

  Yes

  No

  N/A

• Flow of categories in line with company guideline

  Yes

  No

  N/A

• Space to each department is correct to linear space guide

  Yes

  No

  N/A

• Merchandising of categories is in line with current company guide

  Yes

  No

  N/A

• POS is correct for each category

  Yes

  No

  N/A

• VM treatments are in line with company guide & promote seasonality

  Yes

  No

  N/A

• Best sellers are promoted in key sight lines

  Yes

  No

  N/A

• Store has taken actions to improve sales in line with commercial reports

  Yes

  No

  N/A

• Store team are aware of best sellers, key trends and top/bottom 3 depts

  Yes

  No

  N/A

• Store has raised any stock concerns to the allocations team and RM

  Yes

  No

  N/A

• Store is adjusting stock file in line with the company process

  Yes

  No

  N/A

• There are no damaged POS holders

  Yes

  No

  N/A

• Sale is merchandised to the standard of full price & in line with guide

  Yes

  No

  N/A

• All the team have been taken through the latest service first training

  Yes

  No

  N/A

• Daily planners are in use and zoning visible

  Yes

  No

  N/A

• All the team have a team brief at the start of their shift

  Yes

  No

  N/A

• There is floor control in place every hour of the day

  Yes

  No

  N/A

• Duty managers are signed off

  Yes

  No

  N/A

• All the team proactively serving and giving customers blue cards

  Yes

  No

  N/A

• Team aware and delivering AHA to improve My Customer results

  Yes

  No

  N/A

• All the team are actively promoting e receipts and My Customer

  Yes

  No

  N/A

• The team are promoting personal shop

  Yes

  No

  N/A

• All iPads are in use across departments

  Yes

  No

  N/A

• Latest EPE is being promoted

  Yes

  No

  N/A

• Managers clearly visible on the sales floor and leading by example

  Yes

  No

  N/A

• Service window in place

  Yes

  No

  N/A

• Colleagues providing attentive service

  Yes

  No

  N/A