CFV - Drive Thru - SafetyCulture

DT1-CA Cleanliness: Is the exterior of the restaurant clean and free of litter? Parking lot not free of litter Landscape not free of litter Sidewalks not clean Trash receptacles overflowing/full DT Lane not free of litter or clean Corral area not clean Other

DT2 Cleanliness: Are crew well presented and wearing uniforms that are clean and in good condition? Are face coverings and gloves used as appropriate? Staff members not presenting a neat and clean appearance Employee uniforms dirty or stained Face covering not used when appropriate Gloves not used when appropriate Other

DT3-CA Order: Do crew interact in a prompt, friendly and effective manner? Is order displayed clearly on the COD / Digital Menu Board? A genuine and sincere welcome not provided or not greeted by name (digital guests) A prompt greeting not provided (within 10 seconds) Order Taker could not answer questions Order Taker interrupted me Order Taker did not ask to check my order Order Taker didn’t know how to recall Mobile orders The Order Taker was unable to demonstrate or explain how to redeem digital offers, coupons or rewards Order Taker was not aware of or was unable to explain how guests earn McDonald's Reward Points Audio quality poor COD / Digital Menu Board screen poor quality / not working Items not entered on the cash register as ordered Other

DT4-CA Pay: Did crew interact in a polite, friendly and effective manner and provide clear instructions? Employees not promptly greeting or using a warm and friendly greeting or guest name (digital guests) to connect Not following proper cashless procedures- (Pin Pad Extender Device PED) I was not thanked / directed to the present window Employees not providing clear instructions Other

DT5 Present: Was Presenter friendly and effective and did they provide clear instructions? If pulled forward, were you provided with clear instructions and explanation? Presenter did not greet me promptly Presenter did not thank me Pull Forward: I was not explained 3 Ws (why, when, where) Other

DT6 Speed: Was “Line Time from the 3rd car behind the order point" 70 seconds or less? Line time begins at wheel stop as the 3rd car behind the order point and ends on arrival at order point; if the line is less than 3 cars behind the order point, begin to take timing at wheel stop Line ahead of the order point stalled / not advancing Large or complex orders Tandem or Side by Side DT's did not have 2 assigned order takers Guest not guided to the appropriate order point COD/headsets not working properly/poor speaker quality Restaurant not prepared for Extreme high arrival rate Other

Record Time [Seconds]:

DT7 Speed: Was 'Order End Present End' time 120 seconds or below? Order End Present End time begins when order is complete and ends when the last item is presented Cashier multitasking Presenter multitasking Cars not pulled forward Waiting on product Order not ready upon arrival at present booth Large or complex orders Restaurant not prepared for Extreme high arrival rate Other

Record Time [Seconds]:

DT8 Speed: Record the overall experience time. Overall Experience Time begins when your wheels fully stop at the back of the queue or at the COD and ends when the order is presented Record Time: ________________

DT9 Accuracy: Did you receive all the food and drink items ordered and were they properly prepared? Missing sandwich/entrée Missing fries/side order/dessert Missing drink Missing or incorrect dressing or sauces Sandwich missing one or more ingredient/improperly prepared Received wrong sandwich/beverage/side order Received wrong size sandwich/fries/beverage/side order Requested item not available Other

DT10-CA Accuracy: Did you receive all the condiments you requested, along with napkins, straws and stir sticks? Missing correct number of napkins or other utensils Missing straw(s) Missing cutlery Requested condiments missing Missing receipt Other

DT11-CA Quality: Was your sandwich/entrée served hot and fresh and did it taste good? Sandwich/entrée not hot Sandwich/entrée did not taste good Sandwich/entrée not neat Bun not soft resilient and moist Bun/muffin not properly toasted/steamed Beef/chicken/fish/sausage not tender Beef/chicken/fish/sausage not juicy Cheese not properly tempered Tomato/Onions not fresh Ingredients are not well distributed Bacon not crisp Eggs not fluffy and moist Other

DT12 Quality: Were the French fries hot, salted, and crisp -OR- Hash Browns hot and crispy and did they taste good? Fries/hash brown did not have fresh potato flavor Fries/hash brown not hot Fries/hash brown did not taste good Hash brown not crisp Fries not properly salted -not enough salt Fries not properly salted -too much salt Other

DT13 Quality: Were your drinks/sides/desserts properly prepared and served at the correct temperature? Product not prepared properly Product not served at correct temperature Product too hot Product too cold Product expired Product under filled Other