CFV - Curbside

CU1 Cleanliness: <br>Is the exterior of restaurant clean and free of litter? <br>Parking lot not free of litter<br>Landscape not free of litter<br>Sidewalks not clean<br>Trash receptacles overflowing/full<br>Curbside signage not clean <br>Other

CU2 Cleanliness: <br>Were crew well presented and wearing uniforms that were clean and in good <br>condition? Were face coverings and gloves used as appropriate?<br>Staff members not presenting a neat and clean appearance<br>Employee uniforms dirty or stained<br>Face covering not used when appropriate <br>Gloves not used when appropriate <br>Other

CU3 Messaging: <br>Were Curbside parking spaces clearly signposted, easily identifiable and <br>positioned near restaurant entrance doors and a minimum of two Curbside spaces available?<br>Curbside parking spaces not signposted <br>Curbside parking spaces not easily identifiable <br>Signage damaged <br>Signage not positioned correctly <br>Numbers across Curbside, Drive Thru pull forward and Delivery parking were not sequential<br>No clear differentiation of signage design between Curbside, Drive Thru pull forward, and Delivery<br>Other

CU4 Present: <br>Was Presenter friendly, wearing a condiment apron and asked if you have <br>everything you need?<br>Presenter did not greet me by name<br>Presenter did not thank me<br>Presenter did not check that I have everything I need <br>Presenter did not wear an apron <br>Other

CU5 Speed: <br>Was service time (R2P + Fulfilment time), 135 seconds or less? <br>Time starts once the bay number is entered and stops when last item is presented.<br><br>

CU6 Accuracy: <br>Did you receive all food and drink items ordered and were they properly prepared? 0 0 8 Comments:<br>Missing sandwich/entrée<br>Missing fries/side order/dessert<br>Missing drink<br>Missing or incorrect dressing or sauces<br>Sandwich missing one or more ingredient/improperly prepared<br>Received wrong sandwich/beverage/side order<br>Received wrong size sandwich/fries/beverage/side order<br>Requested item not available<br>Other

CU7-CA Accuracy: <br>Did you receive all condiments you requested, along with napkins, straws and stir sticks?<br>Missing correct number of napkins or other utensils<br>Missing straw(s)<br>Missing cutlery<br>Requested condiments missing<br>Pick Ticket not visible/missing<br>Other

CU8 Quality: <br>Was your sandwich/entrée served hot and fresh and did it taste good? <br>Sandwich/entrée not hot<br>Sandwich/entrée did not taste good<br>Sandwich/entrée not neat<br>Bun not soft resilient and moist<br>Bun/muffin not properly toasted/steamed<br>Beef/chicken/fish/sausage not tender <br>Beef/chicken/fish/sausage not juicy<br>Cheese not properly tempered<br>Salad/Tomato/Onions not fresh<br>Ingredients are not well distributed<br>Bacon not crisp <br>Eggs not fluffy and moist<br>Other

CU9 Quality: <br>Were French fries hot, salted, and crisp -OR- Hash Browns hot and crisp and did <br>they taste good?<br>Fries/hash brown did not have fresh potato flavor<br>Fries/hash brown not hot<br>Fries/hash brown did not taste good<br>Hash brown not crisp <br>Fries not properly salted -not enough salt<br>Fries not properly salted -too much salt<br>Other

CU10 Quality: <br>Were drinks/sides/desserts properly prepared and served at the correct <br>temperature?<br>Product not prepared properly<br>Product not served at correct temperature<br>Product too hot<br>Product too cold<br>Product expired<br>Product under filled<br>Other