Título
-
Título de la visita
-
Codigo de tienda
-
Nombre de tienda
-
Fecha de la visita
-
Visita realizada por
-
Datos de pérdida
Fitting rooms
-
Staff is covering fitting rooms entrance ?
-
Cards with numbers are given to the customers ?
-
Garments are counted and checked verifying that all are tagged ?
Blind spots
-
Someone is covering those areas ?
CCTV system
-
CCTV is on, recording, and date and time showed are correct ?
-
Cameras position (covering blind spots, entries and exits, safe, till area) ?
-
Different profiles are created and used to avoid footages manipulation ?
-
Recording time set up is correct (>24h)
Product fitted with alarms
-
All garments are fitted with alarms ?
-
There is a registry for alarms found in store by date, quantity and location ?
-
Total alarms found are sent monthly to LP area manager ?
-
Alarms doors at the entrance are checked daily to be sure that they are working properly ?
-
Leather goods kept in store are fitted with 3 alarms and the alarm wire ?
Emergency doors
-
Emergency doors are always closed and their alarms work properly ?
-
Emergency doors bells work properly ?
Rubbish bags
-
Mango transparent bags are compulsory ?
-
A manager checks the contents of rubbish bags before taking them out of the store ?
Till
Roles
-
The roles are correctly assigned to the members of the staff according to their roles ?
-
Minimum role for authorising refunds is adequate according store resources ?
Refunds
-
Original ticket information is written on refund ticket in case of partial refund ?
-
All refunds are signed by the staff members involved according the authorisers list ?
-
Refunds without original ticket are checked by a manager ?
-
Refunds without authoriser are checked by the supervisor ?
Annulations
-
All the tickets (annulation receipt and annulled receipt) are kept in store ?
-
Receipts are signed by the manager who processed the transaction ?
-
Reason for annulation is written on the annulation receipt ?
Keys, money, safe and digit codes
-
Counterfeit detector bills is used ?
-
A template is used daily to report who closed the till, who left the money and float into the safe ?
-
Only managers are key-holders of the main entrance doors, emergency doors, office, safe ? And under their custodies at all the time or locked ?
-
A template to register the key-holders is used and updated ?
-
Only Management know the shop codes ?
-
When a manager leaves her/his position, safe combination, drawer, opening code, digit codes have been changed ?
-
Till area is restricted only for managers and cashiers except store manager's authorisation ?
Stockroom
-
If the doors have a panel code, it works properly ?
-
The stockroom door has a spring hinge that helps the door closes itself ?
-
Stockroom access is restricted only for stockroom team and managers ?
-
In the case of external stockroom, there are specific measures to control garments flow ?
-
Leather garments are all together and alarmed ?
-
There is a note book to register entries and exits ?
Staff supervision
-
Lockers are checked monthly by a manager ?
-
The store keeps all staff purchases folded ?
Detaggers
-
Detaggers are kept in the safe when they are not in use ?
-
A log sheet for detagger is used by the store ?
Uniforms and employees sales
-
A register of the garments issued to members of the staff under the concept of uniforms are kept in a folder ?
-
The uniform list is signed by store manager and employee ?
Taras (faulty garments)
-
Taras are registered on a daily basis into Mango program ?
Partial recounts and inventories
-
Weekly recounts (GDP) are done weekly?
-
Store carries out a least one recount by family OR partial ? One leather recount ?
Administrative work and stockroom management
-
The pending list is updated ?
-
List of opening boxes
-
Goods reception documents (delivery notes and confirmation lists), transfers, returns, taras, PICOS, are kept and folded by date ?
End of the visit
-
Loss Prevention Area Manager signature
-
Store manager signature
