Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Room
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Did you arrive at the property on time?
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Was the customer present?
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If the customer was not there, did you call them?
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Did you send a text or voicemail to customer if they did not answer?
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Have you checked if the room door is not damaged and the door frames are clean?
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Have you checked if the wardrobe is clean and there are no damages?
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Have you checked behind the furniture to make sure its not dirty?
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Have you checked if the chest of drawers is clean and there are no damages?
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Did you flip over the mattress?
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Have you checked underneath the bed to see if it is clean?
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Have checked the bed frame for damages?
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Have you checked if the floor and walls are clean and do not have damages?
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Have you checked the window if is working and there are no damages?
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Is the window and window frame clean?
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Have you thrown away the bed cover and pillows?
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Is the door handle and lock working properly?
Kitchen
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Have you checked if the kitchen is clean?
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Have you asked if they customer(s) left anything on shelves that needs to be removed?
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Have you asked if the customer(s) has left anything in the fridge that needs to be removed?
Common area
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Have you check if the common areas are clean?
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Have you asked the customer(s) to remove anything that is there is theirs from the common area?
Customer
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Did you give the cheque to the customer(s)?
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Are there any damages to be deducted from the customer(s) cheque?
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Explain the damages if not already mentioned:
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If there are damages, have you explained the customer that it will take 5 extra days for the deposit return?
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Did you explain that if there are damages then any deductions will need to recalculated and the cheque cannot be given st the time of checkout?
Declaration
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Sign to confirm you have answered all questions as accurately as you can.
