Information
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Store Protection Audit v2
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Store Name & Number
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Conducted on
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Completed by
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Store Representative & Role
Engagement
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Colleagues are aware of and are using Service/Red Routes
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• Colleagues know what Service Routes are
• All vulnerable areas covered (BWS, H&B, HV OFDs, etc)
• Colleagues use service to engage with customers on Service routes -
Any found packaging is used as an engagement tool, issues discussed at Shrink meeting with colleagues contributing
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• Store has a process for tracking found packaging.
• Found packaging is not logged on Incident Reporting -
Shrinkage success is celebrated in store
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• Store presence on Yammer
• Celebrate successes in store
• Vigilance awards used in store -
Stock Loss Board complete and up to date
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• Located in a visible location and not in training room/hidden away
• All reports current
• Engagement displayed around the board -
Effective Shrink meeting takes place weekly
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• Colleagues and guard attends
• Corporate agenda is followed -
Engagement around Protector Line
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• Posters located in prominent locations.
• Colleagues understand calls are confidential -
Personal belongings/Shopping is only stores in the locker rooms
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• No shopping stored in chiller
• No coats/bags at desks or storage rooms
• This includes PFS & Dot com
Front End
Security
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My Guards are the Face of the Store
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My guards have been on time and used the correct process for clocking in and out.
•My guards have been dressed appropriately, including a tie, name badge and licence (contract only) and look clean and smart at all times
•My guards act as an effective visual deterrent by proactively smiling, making eye contact and greeting customers
•My guards are warm and reassuring in their interactions with customers and colleagues and receive positive feedback -
My guards understand the highest risk products in my store and proactively work with colleagues to mitigate risk
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My guards set and achieve high standards of operational efficiency and show a tenacious determination to surpass expectations
•My guards engage proactively with colleagues and managers and mobilise others to deliver results
•My guards proactively use the Incident Reporting System to spot trends and track high risk item loss -
My guards respond appropriately to all EAS activations and we receive no customer complaints
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•My guards are proactive in understanding the root causes of EAS activations and give feedback to help with colleague training and understanding
•My guards set and achieve the highest standards of customer service and show a tenacious determination to surpass expectations -
My guards follow correct processes for all security related incidents
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•My guards can confidently take the lead in security situations
•My guards have a high degree of integrity and are recognised by others as a role model for security expertise
•My guards programme events on the CCTV system and review footage to identify any next steps required following an incident
•My guards are experts in writing quality witness statements and coach others to do so
•My guards set and achieve high standards of operation and technical efficiency and show a tenacious determination to surpass expectations -
My guards understand the vulnerable areas of my store and work with my team to protect them
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My guards are experts in programming the CCTV to focus on vulnerable areas
•My guards can design effective patrol routines to incorporate vulnerable area’s and coach others in carrying them out
•My guards proactively approach the management team with solutions to security concerns in vulnerable areas -
My Area Manager understands the Security issues and highest loss lines in my store and works with my Guards and my team to address them
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•My Area Manager surpasses expectations in the delivery of training and induction programmes
•My Area manager sets and achieves high standards to keep training alive in stores
•My Area Manager engages and mobilises people at all levels
•My Area Manager shares cross – retail experience to improve security awareness
•My Area Manager sets and achieve high standards of operational efficiency, and surpasses expectations which is reflected in their KPI review -
EAS Gates are working and store has evidence that this is checked daily
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• All areas checked (Main entrance, Customer toilets, SAYS/Self Service, Reception, etc)
• Gates checked daily
• All areas checked (Main entrance, Customer toilets, SAYS/Self Service, Reception, etc)
• Gates checked daily
• Colleagues use Product Protection pack to track completion.
• Store knows how to escalate issues.
• Colleagues use Product Protection pack to track completion -
Staff Searches carried out properly, and at all times of the day
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• All colleagues & Visitors considered for search (All work levels)
• Car & Locker searches completed
• Searches are random and unpredictable
• Random search button used (if present) -
All door guards are in working condition and are set to on.<br><br>
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• This applies to all areas
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Security Officer breaks are covered
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• Plans in place to ensure presence at front of store
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Nearest Checkout to HV & High Loss aisles open (e.g. BWS, Confectionery, etc)
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• Colleagues know the reasons why we do this
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Scan as You Shop & Self Service manned correctly. Training is up to date and colleagues are trained in Lockdown. Headsets are always worn at self-service and by Team Support colleagues
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• Plan in place to ensure break relief, especially at vulnerable times
• Close checkouts at quiet periods to ensure correct manning on self service -
Checkouts locked down when not in use
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• Gates in working order and are closed when till not in use.
• Detagger locked
• Deadlock in place on SmartTill drawers. -
Scan as you Shop colleagues know what to look for and how and when a service check is provoked.
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• Colleagues know which source tagged products to look for
• Know to check throughout bags, not just at the top
• Maintain Great Service throughout -
Front End colleagues know how to check if the RF deactivation is switched on and working
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• Team support and all Front End managers can demonstrate how to check.
• All security officers can demonstrate how to check RF units -
Store Manager completed weekly cash checks
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• Weekly review of voids
• Weekly review of refunds
• Till discrepancy interviews are completed within two weeks -
Key control is 100% compliant instore and is signed off weekly by STM/Service Manager
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• Locked key cabinets used
• All keys signed in and out, records kept
• Authorised Keys lists in place/Up To Date -
Colleagues spread out across the main bank of checkouts
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• Colleagues not grouped at one end of the checkout bank
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All cigarettes & Tobacco are stored securely behind kiosk
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No unauthorised stock stored in drawers behind CSD
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Any stock in drawers (stationery, etc) is accounted for.
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Visitors signing in book is used consistently
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Visitors sign in and out. Visitors badges in use and audited to ensure all are accounted for.
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PFS staff areas secure
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Transfers escorted to the PFS by 2 members of staff
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BOSS book up to date and regularly reviewed
Shrinkage
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Fruit & Veg & Bakery Manager sign off the PLU list weekly with Front End team
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• PLU lists on Self Service & Manned checkouts are up to date
• Variants are reviewed to ensure stocked products are on list (e.g. Convenience variants) -
Product Recognition training is up to date
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• Store has a plan to complete with all Front End colleagues.
• Produce Manager
• Store sign off when completed -
Dept Key Entry is reviewed weekly, trends identified and plan in place to reduce
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• Tracker in place to track when DKE is used.
• Use G drive reports & E Journal to track trends. Pricing Errors coaching tool is used -
Self Service reports are used to highlight potential shrinkage threats
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• Unknown Items report
• Operator Audit report used to highlight colleague issues (Review voids
• Quantity of barcodes printed -
Refunds over £20 are signed by Duty Manager
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• Ensure product is seen
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All reductions in PFS completed using PDA & reduction printer
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No manual reductions completed
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PFS Direct deliveries checked in & shortages claimed for
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• Evidence of delivery checks, shortages have a claim form completed, entered on DSS and paperwork sent to Cardiff
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At-pump promotional stock is returned to supplier correctly
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• Returned using RP388, return entered on DSS and paperwork sent to Cardiff
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PFS transfers show evidence of management review
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• Transfer checked off and filed
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Weekly review of PFS DSS completed
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• Checklist completed and filed and reflects standards seen.
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Deep Dive plan in place for Tobacco
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Store Representative Sign off
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Auditor/GSLM Sign off
Trading Departments - Food
Fresh Food
Security
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High value counters meat is secure in the meat chiller
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• Use of a secure 4 sided cage, ensure cage is padlocked and not secured with a bicycle lock.
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Counters High loss lines reconciled to sales
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• Process to ensure stock leaving counter is paid for. E.g. comms between counters & security/front end
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Restricted fill in place for backup fridges behind counters – Majority of stock should be in secure cage
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• NB – this is NOT restrict fill the counter display
Shrinkage
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Milk & Bread returns are actioned weekly
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Correct process is followed
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PLUs displayed on scales are for stocked lines
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• Ensure only lines stocked are displayed on the scales watch out for variants of the same line (e.g. Welsh & English Legs of Lamb)
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No evidence of excessive slicing
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• No more that 1 days sales to prevent liquid loss
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Shrinkage gains reviewed.
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• Process to regularly review for any trends - collusion, PLU issues, etc.
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Designated Counters waste area, Pre & Post recording
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All Wasted products have correct label/ticket attached marked ‘Waste – Not for re-sale’
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No visible food waste in bins behind counters
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Colleagues able to articulate correct process for managing waste
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• How to manage reductions, off-cuts, etc.
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RF counters labels are only used on Meat counter
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All Food To Go waste is recorded correctly
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• FTG Colleagues can describe process for reducing and wasting FTG e.g. Salad Bar, Olives
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Deep Dive Action Plans in place
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Which departments have a Deep Dive Action plan in place?
- Provisions Cabinet
- Meat & Poultry
- Plant Bakery & Cream Cake
- Produce
- Horticulture
Ambient
Security
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Locked Chewing gum units have working locks with a secure password. Colleagues know how to change password
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• Units kept locked at all times
• Password changed from install – Not 1234, 1111, etc -
Capping shelves do not contain any high value/high risk lines
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• No Chewing gum, Manuka honey. Review vs Deep dive/Dashboards.
• Review ex-promotion lines -
Red bottle tags are not used in fixture and kept in Catalyst box to return to supplier
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• BWS colleagues understand red tag recycle process
• Catalyst box kept in an easily accessible location
• Colleagues understand how to contact Catalyst if needed
• No Red tags seen in fixture on Non-OFD lines -
OFDs located in high footfall, high visibility area
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High Value lock ups are secure
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• Lock ups secure when no colleagues are inside. Current authorised access list displayed. Evidence of Keys being signed in and out
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Restricted fill in place for high loss lines
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• Use of restricted fill indicators on high loss lines. No evidence of overfilling. Colleagues understand reason behind restricted fill.
Shrinkage
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Grocery Waste area is well maintained, and stock is not allowed to build up
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Deep Dive Action Plans in place in all departments
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Which Departments have a Deep Dive action plan in place?
- Grocery
- Wines & Spirits
- Household
- Frozen Foods
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Store Representative Sign Off
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Auditor/GSLM Sign Off
Trading - Non food
Security
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Make up drawers locked at all times
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• No live stock stored in unlocked drawers
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Small clear bags are available to hold cosmetics
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• Provides a secure way for customers to place cosmetics in trollies/baskets (applies to non Beauty World stores)
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High value/risk products stored securely in the back up
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• Key control in place
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High Risk clip strips on to be placed in aisles with CCTV coverage
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• Ensure high risk clip strips are not hidden behind pillars, etc
• E.g. E cigarettes, Batteries, phone accessories, etc. -
High Value OFDs protected on shop floor, located in high footfall areas and included in service routes
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Restricted fill used on High loss lines
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• Restrict fill indicators used, restrict fill to highest days sales + 1 single, review restriction on promotional loss lines
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Changing rooms well maintained and in good working order
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• Locks working
• Pagers working
• Changing rooms clean & clear of rubbish -
Changing rooms locked if not manned and item control is in place
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• Colleagues know how many items a customer is trying on
• Changing rooms never left open without manning -
Minimum manning levels on clothing in place
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Review changing rooms to ensure no tags/security tags/packaging found
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• Behind mirror, coat hooks, skirting, etc
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Advance Notification of Return (ARN) clearly marked and stored in a secure lockup awaiting uplift
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• Not stored at back door unless secured
• Store know process to follow for any uncollected boxes -
Saltley returns are wrapped in green shrink wrap and stores in a secure location awaiting uplift
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Product Protection guidelines in place according to Product protection Healthcheck
Shrinkage
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Clear segregation and organisation of back areas
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• Signage in place for product groups
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ARN’s completed within timescales
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• No expired ARNs
• More than 1 colleague knows how to action -
Greeting Cards returns actioned correctly
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• Non seasonal stock – RP388 completed, entered onto DSS (value on DSS and paperwork match) and paperwork sent to Cardiff
• Seasonal stock – credit is processed centrally – rep will dispose of stock – stock must not be sold to colleagues -
Manifest report printed and shows management review for Saltley returns. Reports filed.
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Saltley missed credit within targets (Below 4%)
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Saltley Dwell time in line with format target
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No cages from high risk/loss product groups left unattended on shopfloor
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Review Phone shop log book to ensure standards are reflected
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N&M compliance report green on all measures
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Blue trays in clothing warehouse kept to a minimum
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• Robust plan for replenishment of blue trays
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Where store has clothing desk, review drawers – has stock been accounted for?
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• E.g. batteries for pagers, stationery, etc
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Floor in clothing warehouse clear of product
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Deep Dive action plans in place
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Which departments have plans in place?
- Health & Beauty
- Hardlines
- News & Magazines
- Clothing
- Tesco Mobile
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Store Representative Sign off
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Auditor Sign Off
Warehouse / Back Areas
Security
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No stock stored in back yard
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Back door is manned when open and locked at all other times
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• Keys signed back in when backdoor is locked down. Keys are not left unattended.
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High risk clip strips are stored securely
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Visitors book in use at back door
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• Same standard for visitors as at the front door.
• All drivers, etc. entering the building sign in using visitors book
• Backdoor desk kept locked & documentation kept up to date. -
High Value products are pre-sorted and put away immediately when delivery arrives
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• No High Value products kept at back door
• High value deliveries checked in -
Tobacco delivery checked in by 2 people in view of CCTV
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High risk clip strips are stored securely
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• Secure cage used if not stored in a lockup
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No evidence of Grazing
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• Check in chillers, behind bump rails, etc
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All High value stock secured
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• Secure area in use at back door for high value deliveries – not left unattended in warehouse
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No evidence of stock being put aside by colleagues
Shrinkage
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Blank TRNs stored securely
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• Only 1 book in use, stored in back door trolley and kept locked. Unused books are stored in Cash office
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UODs reviewed
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• UODs are reviewed against RDR. Discrepancies logged with Distribution Direct
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Direct Deliveries are accepted using Electronic Receipting
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• Milk, Bread & P&H deliveries are receipted using a PDA. When delivery not on PDA, a call is logged with helpdesk and reference number noted.
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Store Representative Sign off
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Auditor Sign off
Recording Waste
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Every department has a designated waste location
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• Signage displayed, area organised, tidy and waste not allowed to build up
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Waste is checked off by Duty Manager daily and waste prints filed
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• Evidence of checks completed with commentary.
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Active waste cages are controlled and secure
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• Cage not locked with bicycle lock/combination lock.
• Ensure all waste cages are secure (Raw meat, general, food, bakery) -
Full waste cages are secured while awaiting RSU collection
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• Shrink wrap top of cage to prevent addition of stock.
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Review waste accuracy : 30 items from Food waste cage
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• ALL items checked must be recorded
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Review waste accuracy 15 items from Raw Meat waste
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• ALL items checked must be recorded
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Review waste accuracy 5 items from Pink bag waste
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• ALL items checked must be recorded
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Price down function is used correctly for loose produce reductions
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• Reduction waste is wasted as OOC, any unsold items are not wasted by scanning reduced label.
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Store Representative Sign off
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Auditor Sign off
Compliance
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All Cameras are working, correctly placed and are recording high value/risk areas & legal requirement areas
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• Cameras working or reported on Verisae (with ref no)
• Leadership team understand how to operate CCTV system and burn footage if required. -
Weekly check takes place with Maintenance colleague to ensure any broken security equipment is resolved or escalated
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• E.g. Detaggers, Checkout gates, Doorguard units, Mag locks, etc.
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Compliance Manager has a weekly walkround with the maintenance colleague looking at shrinkage threats in store
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• E.g. fire exits, security gates, etc.
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Any outstanding security equipment issues are logged on Verisae
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• Reference numbers kept
• Team know how and when to escalate issues. -
All managers trained on Incident Reporting System
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• Review training record cards
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All incidents are logged within timescales
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• Within 2 days if not serious
• Weekly review of incidents completed -
No hanging items blocking CCTV cameras
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Shelf Edge Security POS displayed to WGLL
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• POS doesn’t cover price labels or key trade messages
• POS does not make shelf cluttered
• ‘Products in this area are security protected’ SEL is displayed in ALL source tagged product areas -
Cleaners damages are recorded accurately
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• Cleaners have book to record damages, store regularly action and show evidence.
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No unauthorised products located in cleaners room
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All plant rooms are kept locked and sealed
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Store Representative Sign off
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Auditor Sign off
Dot Com
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Dot Com area locked down when not in use
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• Dot Com back door treated like warehouse back door – Locked if not manned
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Dot Com drivers report to Duty Manager on return – CDA debrief. Substitutes or returns are signed off
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Pre Pick is completed by Manager or Team Leader only and stored securely
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Stock is signed for
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High priority tray audits completed
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Dot com van keys are stored securely and key control in place
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Detagger is locked when not in use
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Refunds only completed by Managers
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Van checks completed weekly
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• Search book kept in dot com area/ store have a plan to ensure checks are completed
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Store reach compliance 100%
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• Coaching completed with CDAs when not 100%
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Store Representative Sign off
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Auditor Sign off
Stock Control
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Scheduled lows & Overs compliance Green for previous period
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Select Green Departments
- Grocery 25% or over
- Fresh 10% or over
- GM 10% or over
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Top 10/20 checks on dashboard are completed weekly
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• Evidence to show checks are reviewed
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Scheduled counts for previous period Green
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Which departments are green?
- Fresh Targetted counts
- High value Targetted counts
- PTMM counts
- Consumable Counts
- Mobile Handset counts
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GM SR corrections above 30% for previous period
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PFS, Colleague room, Produce sampling, Costa transfers & Free fruit for kids transfers are checked, signed off and filed
Delivery Summary
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Review DSS folder: Weekly Checklist completed?
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• Standards reflect what is seen
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Is Cardiff paperwork sent weekly?
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• According to WGLL for DSS paperwork
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Have all Claims forms been sent to Cardiff?
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• Review Claims books – no white copies
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Have all RP388 Return to Supplier forms been sent to Cardiff?
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• Review RP388 – no white copies remaining
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Store Manager conducts weekly review of DSS
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Store Representative Sign off
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Auditor Sign off
Handover
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Feedback given from today's audit to Store Manager or designate
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Audit report sent to Store Manager email account
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SM Feedback
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Auditor Feedback
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Store Manager/Designate Sign off
