Christmas Competition 2013

Information

1st Impressions

All build up of rubbish, dirt, weeds or graffiti immediately outside the store pavement has been cleared up
Is window ledge clean, tidy and in good condition?
Are all spot lights illuminated?
Has the current window campaign been installed to a high standard as instructed in WGLL?
Have the correct product SKUs been used for the window display as instructed in the WGLL?
Overall, is the store exterior, neat, clean and tidy?
All trade lines which are value, offer driven or seasonally and commercially appropriate – do not duplicate product type
Are all entrance doorway POS and messages correct?
Is the correct EAS barrier POS being used as shown in the current WGLL? Is it in good condition?
Are all Entrance Doormats are clean and free of chewing gum
Are all trolleys and baskets clean and in good working order?
All rubbish cleared from trolleys or baskets
Are trolleys readily available to cope with customer demand – ensure sufficient disabled trolleys are available?

Is the current promotional activity planned and set up as directed in the current WGLL?
Is your indoor promotional run set-up to the best possible standard, in terms of product availability and POS set-up?
Store are not using any handmade tickets under any circumstances
Does your promotional running track have strong section product adjacencies and make commercial sense?
Are promotional features, 4-ways, crates, pallets and hero units filled to the right level 60/40 split? (section and indoor are first priority)
The running track position must have a minimum gap of 8ft from feature to feature
Overall is the section neat, clean and tidy?
Are mid-site units clean, tidy and undamaged?
Are scan labels correctly positioned to the bottom left corner of each product SKU?
Has stock been merchandised to company standard?
Are allsections correctly faced up?
Is all product brought forward to shelfedge including stock behind
Are team members actively approaching customers?

All till areas clear of clutter and rubbish
Charity bucket in a focal position at the end of the till base, ensure that the relevant charity POS is visible to the customer
Are Impulse bins and till units implemented with the correct product as instructed in the current ‘Promotions Dossier’
Has the correct POS been implemented on the features as instructed in WGLL?
POS is positioned within clean, undamaged ticket holders – always customer facing
Cashiers are making eye contact and offering to pack the customer’s bags
Queues are being actively managed
Are cashiers making eye contact, smiling and greeting the customer?
Are cashiers apologising for any delay in waiting time?
Are cashiers offering additional services?
Are cashiers wrapping fragile items?
Are cashiers giving a genuine goodbye message to the customer?

Adhering to dress code and shop floor policy at ALL times including name badges
All clothing must be clean, pressed and be the authorised uniform
Are the shop floor staff greeting customers with a smile and eye contact?
Are the shop floor staff approaching customers to see if they require help?
Are the shop floor staff taking customers directly to the product and offering additional help?
Are the shop floor staff showing an awareness to the<br>customer’s needs?

Pens and order forms to be readily available for the customer
Current laminated catalogue to be in good condition
Order point stands to be positioned within a high customer flow area. Stands need to be in good condition
Gift cards must be implemented to layout including the POS.
Gift card end inserts are promotional only if applicable.
They should be positioned at the focal end of every card unit as shown in the WGLL
Correct lottery POS displayed and playstation filled up
Are team members actively checking wilko.com for items not in store?
Are team members aware of order process and delivery charges/times?

All equipment has been put away in the correct location, such as ladders and pallet trucks
WOW trolleys to be kept to the company standard as instructed in the WOW policy document and in line with H+S guidelines
All fire exits to be clear and accessible at all times
Loading bay should clean and tidy, and free from obstructions at all times
Recycling bins are in place and emptied regularly
All out of date notices, signs and copies of ‘In the Know’ magazine have been removed
Store Performance notice board in use
Customer notice board in use
In the Loop notice board in use
Essential stuff notice board in use
Additional communication notice board in use
Payslips issued directly to the Team Member, not to be left in canteens