(CK KC) RLPC Walkthrough

• Area

• Store :

• Conducted on

  Date

• RLPC

• Manager on Duty :

Previous Walkthrough

• Have the agreed actions on the last Walkthrough been completed?

  Yes

  No

  N/A

Charter Staff

• Are the Charter CSOs/LPOs responding to the security gates alarming?

  Yes

  No

  N/A

• Are the Charter CSOs/LPOs engaging customers?

  Yes

  No

  N/A

• Are the Charter CSOs/LPOs checking bags?

  Yes

  No

  N/A

Security Gates

• Is the manager and/or LPO checking the gates every morning?

  Yes

  No

  N/A

• Are security gates operational?

  Yes

  No

  N/A

Alarms

• Are display computers and cameras alarmed?

  Yes

  No

  N/A

• Are managers and LPOs checking alarms daily?

  Yes

  No

  N/A

• Are alarm remotes and cabinet keys out of customer reach?

  Yes

  No

  N/A

• Does the store need any additional alarms or any alarms replaced?

  Yes

  No

Surveillance Cameras

• Are all cameras operational and unobstructed?

  Yes

  No

  N/A

• Is the manager checking the cameras every morning?

  Yes

  No

  N/A

Stock Security

• Is all high risk stock red locked?

  Yes

  No

  N/A

• Is all high risk stock RF tagged?

  Yes

  No

  N/A

• Is all high risk stock spider clamped?

  Yes

  No

  N/A

Product Merch and Storage

• Is the store using slicks for all agreed products?

  Yes

  No

  N/A

• Is back up of high risk stock kept in secure locations?

  Yes

  No

  N/A

• Is stock weighting of high risk stock appropriate?

  Yes

  No

  N/A

• Are display models appropriately barcoded?

  Yes

  No

  N/A

• Are all phones stored securely according to risk?

  Yes

  No

  N/A

Back of House security

• Are all cages locked and secure?

  Yes

  No

  N/A

• Are back doors closed/locked when not in use?

  Yes

  No

  N/A

• Are MoveIt despatch reports being signed by both a driver and storeroom staff?

  Yes

  No

  N/A

• Are rubbish procedures being followed? (Clear bags, cardboard flattened and manager sighting)

  Yes

  No

  N/A

• Are there clear defined areas in the storeroom for JBRL, customer pickups, transfers in/out and manual credits?

  Yes

  No

  N/A

• Are staff bags/backpacks being stored in lockers/office?

  Yes

  No

  N/A

• Are storeroom door policies being enforced?

  Yes

  No

  N/A

• Is the storeroom tidy?

  Yes

  No

  N/A

• Are the store running their own rolling counts? Can they provide evidence?

  Yes

  No

  N/A

Rolling Stocktakes

• Have all rolling stocktakes been finalised since last store walkthrough?

  Yes

  No

  N/A

• Are agreed plans from the rolling stocktakes being actioned?

  Yes

  No

  N/A

Telco Rolling Stocktake

• What is the variance from the last telco rolling stocktake?

  Detail

• Has there been progress with telco variances since the last Walkthrough?

  Yes

  No

  N/A

• Have all faulty and unsellable phones been processed?

  Yes

  No

  N/A

Transfers

• Are managers signing incoming and outgoing transfer paperwork for TVs, computers and phones?

  Yes

  No

  N/A

• Does the store have any transfers over 7 days outstanding?

  Yes

  No

• Does the store have any transfers over 30 days outstanding?

  Yes

  No

Repairs

• Are all repairs are under 25 days?<br>If not how many are over<br>

  Yes

  No

  N/A

• Are there notes on problematic repairs?

  Yes

  No

  N/A

Invoices

• Are computers, telco and visual invoices being reconciled by both a storeperson and a manager? (Two signatures and two QTY checks)

  Yes

  No

  N/A

• Are all invoices on the EDI list are under 15 days?<br>If not how many are over

  Yes

  No

  N/A

• How many hardware/software invoices are outstanding?

  Detail

• Do all EDI reprints have a POD and manager's signature?

  Yes

  No

  N/A

Credits

• Are all completed credit claims raised in TDC?

  Yes

  No

  N/A

• Is the manual credit folder and summary page being used?

  Yes

  No

  N/A

• Are outstanding manual credits being followed up?

  Yes

  No

  N/A

• Are all short shipment invoices received with a credit claim in TDC?

  Yes

  No

  N/A

JBRLs and SORs

• Are items designated for JBRL up to date? (hardware and media)

  Yes

  No

  N/A

• What was the store's result on the last Global Variance Report and or non compliance report?

  Detail

• What is the store's result for the last SOR?

  Detail

• Are managers and drivers signing the completed Jbrl pick up paperwork?

  Yes

  No

  N/A

Negative SOH

• Is there less than 10 items on the negative SOH report?<br>How many units are in negative? What is the total dollar amount?

  Yes

  No

  N/A

• Has there been progress on the negative stock on hand since the last week?

  Yes

  No

  N/A

• Relevant staff are aware of negative SOH within Movies Music and Games Software (departments do not appear on the daily work sheet)

  Yes

  No

  N/A

Area standards

• Comments guide being used?<br>Check some recent transactions

  Yes

  No

  N/A

• Are computer PLU's being scanned?<br>Check recent transactions

  Yes

  No

  N/A

• Have managers been performing their own security walkthroughs? Have they been sent to the RLPC and AM?

  Yes

  No

  N/A

• Are managers sighting phones before they are given to the customer?

  Yes

  No

  N/A

• Area KC - all 55" and over TVs being picked up from the storeroom door with receipt copied and goods outward log filled

  Yes

  No

  N/A

Notes and Sign Off

• Additional notes and actions required

• Manager signature

  Sign

• RLPC signature

  Sign