Claims and Defensibility for Pubs and Restaurants Checklist - Aviva Loss Prevention Standards - V1.0

• Conducted on

  Date

• Prepared by

• Location
  Address

• To view our Loss Prevention Standard that supports the use of this checklist, please view the following link: https://broker.aviva.co.uk/documents/view/aviva_claims_defensibility_for_pubs_and_restaurants_lps.pdf

Claims and Defensibility for Pubs and Restaurants Checklist

• 1. Do you have 'Staying COVID-19 Secure in 2020' poster displayed and are you complying with the 'Five steps to safer working together'?

  Yes

  No

  N/A

• 2. Do you have you plans in place to temporarily retain guests' details for 21 days to enable any NHS track and trace request as required?

  Yes

  No

  N/A

• 3. Have you completed a calculation for the maximum number of patrons allowed when complying with social distancing guidance?

  Yes

  No

  N/A

• 4. Have plans been drawn up on the lay out of the internal and external areas to ensure that social distancing can be maintained?

  Yes

  No

  N/A

• 5. Have you installed hand sanitiser units at the entrances, exits, toilets, at the bar and any other strategic areas?

  Yes

  No

  N/A

• 6. Have you identified individuals who will be responsible for checking and replenishing hand sanitisers?

  Yes

  No

  N/A

• 7. Does your cleaning schedule include the toilets? Have cubicles, urinals, washbasins been isolated/taken out of use to enable social distancing?

  Yes

  No

  N/A

• 8. Have directional arrows and space markings been put on the floor to aid compliance?

  Yes

  No

  N/A

• 9. Are there designated, trained employees to ensure compliance with social distancing requirements?

  Yes

  No

  N/A

• 10. Can social distancing be maintained by the bar staff? Has the maximum number of bar staff been calculated?

  Yes

  No

  N/A

• 11. Have the cleaning regimes of all areas been reviewed and updated to include more frequent cleaning of key touch points and cleaning of tables following a churn of customers?

  Yes

  No

  N/A

• 12. Is there a deep cleaning plan in place if there is a suspected COVID-19 case?

  Yes

  No

  N/A

• 13. Can orders and payment for drinks and food be carried out whilst maintaining social distancing (this can be via apps, table service, distance at the bar, etc.)?

  Yes

  No

  N/A

• 14. If not will protective screens/barriers be installed?

  Yes

  No

  N/A

• 15. Is it made clear to customers that the preferred method of payment is either via contactless or app (if available) and are there procedures in place for card and cash payments?

  Yes

  No

  N/A

• 16. If waste bins are present in the toilets and the bar areas are there procedures in place to empty and sanitise these?

  Yes

  No

  N/A

• 17. If you use security guards from a specialist provider have you checked their risk assessments and training to ensure that they are COVID-19 compliant?

  Yes

  No

  N/A

• 18. Are there plans and training to deal with any disturbances on the premises?

  Yes

  No

  N/A

• 19. If people don't have to make a reservation, are there procedures in place to manage any queues and are social distancing markers provided?

  Yes

  No

  N/A

• 20. Do you have procedures in place to continually check on Government guidance in respect of temporarily retaining customer records for 21-days and compliance with GDPR?

  Yes

  No

  N/A

Employees

• 21. Have you identified any employees who may be shielding and not able to return to work?

  Yes

  No

  N/A

• 22. Are all employees required to complete a return to work questionnaire?

  Yes

  No

  N/A

• 23. Are there any daily checks on employees to ensure that they remain fit to work?

  Yes

  No

  N/A

• 24. Are you keeping shift records that will enable testing and tracing of employees with symptoms?

  Yes

  No

  N/A

• 25. Are breaks staggered to try to maintain social distancing?

  Yes

  No

  N/A

Kitchens

• 26. Have the menu options been reviewed and reduced to enable easier compliance with social distancing?

  Yes

  No

  N/A

• 27. Can all chefs work safely to ensure social distancing and has the number of chefs working been reduced as far as possible?

  Yes

  No

  N/A

• 28. Can social distancing be maintained at the kitchen pass?

  Yes

  No

  N/A

PPE

• 29. Can employees work safely without the need for face masks/face covering, gloves and visors?

  Yes

  No

  N/A

• 30. If not, can you maintain an adequate supply of this equipment and has training in their use been provided to all employees?

  Yes

  No

  N/A

Training

• 31. Is refresher training carried out for all employees returning from furlough and is this training documented?

  Yes

  No

  N/A

• 32. Is COVID-19 specific training carried out and recorded?

  Yes

  No

  N/A

• 33. Have appropriate employees received updated conflict management training and has this been recorded?

  Yes

  No

  N/A

Manual Handling

• 34. Is there a plan in place to remove all stale beer from the cellar and can this be completed without having to lift full casks or kegs?

  Yes

  No

  N/A

• 35. If not, is there a risk assessment and are there safe procedure to remove the casks and kegs from the cellar?

  Yes

  No

  N/A

• 36. If lifting aids are used have these all had their statutory inspections and are they safe to use?

  Yes

  No

  N/A

• 37. Has the requirement for 2-man lifts been mitigated and assessed?

  Yes

  No

  N/A

Audits/Checks

• 38. Are you completing daily compliance checks and are these recorded?

  Yes

  No

  N/A

• 39. Are any actions raised allocated and tracked to completion?

  Yes

  No

  N/A

• 40. Are you reviewing all procedures in line with changes in Government guidance and is there evidence that you have made changes at the appropriate time?

  Yes

  No

  N/A

• 41. Have all statutory inspections of plant and equipment been completed and if not can the premises open? and

  Yes

  No

  N/A

• 42. If not, are there plans in place for testing to be completed?

  Yes

  No

  N/A

Control of Contractors

• 38. Have your procedures been reviewed and updated to take into account contractors on site?

  Yes

  No

  N/A

• 39. Are you asking contractors to provide their COVID-19 risk assessments and procedures along with method statements, risk assessments and copies of their Public Liability Insurance?

  Yes

  No

  N/A

• 40. Have you made your regular contractors aware of the new procedures and controls on site regarding COVID-19?

  Yes

  No

  N/A

Completion

• Additional Comments

• Completed by: (Name and Signature)

  Sign

• Please Note:
  
  This document contains general information and guidance only and may be superseded and/or subject to amendment without further notice. Aviva has no liability to any third parties arising our of ARMS' communications whatsoever (including Loss Prevention Standards), and nor shall any third party rely on them. Other than liability which cannot be excluded by law, Aviva shall not be liable to any person for any indirect, special, consequential or other losses or damages of whatsoever kind arising out of access to, or use of, or reliance on anything contained in ARMS' communications. The document may not cover every risk, exposure or hazard that may arise and Aviva recommends that you obtain specific advice relevant to the circumstances.