Title Page
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Conducted on
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Prepared by
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Location
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To view our Loss Prevention Standard that supports the use of this checklist, please view the following link : https://broker.aviva.co.uk/documents/view/aviva_claims_defensibility_lps.pdf
Claims Defensibility Checklist
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1. There is a documented safety management system in place that is reviewed at least annually or when changes occur?
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2. Risk assessments identify all activities, are documented and reviewed regularly?
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3. Accidents are reported and records maintained?
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4. Staff know how to report suspected spurious or fraudulent claims to Aviva?
Accident Investigation
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5. Accident investigations are undertaken by trained, authorised persons?
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6. Accident investigators are appropriately trained and competent, and report quality is monitored?
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7. Investigations identify root causes effectively and implement appropriate remedial action?
Documentation
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8. Training and competency records are maintained and up to date?
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9. There is an inventory, tests and inspections in place for all physical precautionary measures and records are maintained?
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10. Systems are in place to keep up to date with risk exposure changes, e.g. non-injury incident reporting, regular communications with external agencies (e.g. police and local authority), new and emerging risks that may give rise to future claims?
Monitoring and Review
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11. Random monitoring of quality of documentation is undertaken?
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12. There is a review of claims trends undertaken that includes all interested parties, e.g. via a claims review meeting?
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13. Where liability has to be admitted, a review of the reasons why is undertaken?
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14. Do insurance, risk and health and safety work closely together to identify emerging trends and put into place preventative measures?
Completion
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Additional Comments
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Completed by: (Name and Signature)
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Please Note:
This document contains general information and guidance only and may be superseded and/or subject to amendment without further notice. Aviva has no liability to any third parties arising our of ARMS' communications whatsoever (including Loss Prevention Standards), and nor shall any third party rely on them. Other than liability which cannot be excluded by law, Aviva shall not be liable to any person for any indirect, special, consequential or other losses or damages of whatsoever kind arising out of access to, or use of, or reliance on anything contained in ARMS' communications. The document may not cover every risk, exposure or hazard that may arise and Aviva recommends that you obtain specific advice relevant to the circumstances.
