Title Page
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Conducted on
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Prepared by
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Departments represented during Audit:
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Location
Customer experience station cleanliness audit
Station Front including access road and car park entry points.
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Road entry and exit clear and free of litter and debris?
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Are Surfaces clean and free of litter or debris?
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Are benches clean and free of marks or stains?
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Is glass clean and smear free?
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Is the flooring to enter the station clean and free of litter or debris?
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Are access ramps to basement clean and free of debris?
Station Concourse - Male toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water) hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used handtowels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Station Concourse - Female toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water)hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Station Concourse - Prayer Rooms (Male)
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Are doors open or closed on entering the room?
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Is the interior floor clean and well maintained?
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Is there any litter or waste visible inside the room?
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Are facilities provided available, clean and hygienic?
Station Concourse - Prayer Rooms (Female)
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Are doors open or closed on entering the room?
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Is the interior floor clean and well maintained?
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Is there any litter or waste visible inside the room?
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Are facilities provided available, clean and hygienic?
Concourse - Floor area
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Is the floor clean and presented well, free of water marks and litter or debris?
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If any spillages are these indicated by Wet floor signs?
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Are bins no more than 50% full of litter?
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Are the surfaces of bins clean and well presented?
Concourse - Retail areas
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Is the floor clean and presented well, free of water marks and litter or debris?
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Are seats clean and presentable?
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Are tables clean and presentable?
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Have you identified litter or waste that has been on tables for longer than 15 minutes?
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Are handrails and ledges clean and free from debris?
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Are non retail seats clean and presentable?
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Are retail seats and tables clean and presentable?
Baggage Check in Area
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Are Tensa barriers clean and presentable?
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Is the floor clean and presented well, free of water marks and litter or debris?
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Are Surfaces clean and free of litter or debris?
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Is the conveyor and all baggage equipment and desk clean and free from debris and litter?
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Are Business class mats clean and free of debris or spillages?
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Is the baggage area free of litter?
Arrival Hall
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Is the floor clean and presented well, free of water marks and litter or debris?
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Is the conveyor and all baggage equipment clean and free from debris or litter?
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If any spillages are these indicated by Wet floor signs?
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Are bins no more than 50% full of litter?
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Are the exterior surfaces of bins clean and well presented?
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Are seats clean and presentable?
Arrival Hall - Male toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water) hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Arrival Hall - Female toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water) hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Check In Area - Economy Lounge
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Are Business class mats clean and free of debris or spillages?
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Is the area area free of litter?
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Is the floor clean and presented well, free of water marks and litter or debris?
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If any spillages are these indicated by Wet floor signs?
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Are bins no more than 50% full of litter?
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Are the exterior surfaces of bins clean and well presented?
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Are seats clean and presentable?
Economy Lounge - Male toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water) hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient hand towels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Economy Lounge - Female toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water)hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient hand towels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Economy Lounge - Prayer Rooms (Male)
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Are doors open or closed on entering the room?
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Is the interior floor clean and well maintained?
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Is there any litter or waste visible inside the room?
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Are facilities provided available, clean and hygienic?
Economy Lounge - Prayer Rooms (Female)
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Are doors open or closed on entering the room?
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Is the interior floor clean and well maintained?
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Is there any litter or waste visible inside the room?
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Are facilities provided available, clean and hygienic?
Business Lounge
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Is the floor clean and presented well, free of water marks and litter or debris?
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If any spillages are these indicated by Wet floor signs?
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Are bins no more than 50% full of litter?
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Are the surfaces of bins clean and well presented?
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Are seats clean and presentable?
Business Lounge - Male toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water)hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Business Lounge - Female toilets
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Is the door open or closed on entering (is the door being propped open with a chair or barrier)?
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Is the floor clean and free of slip (water)hazards?
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If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?
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Are cubicles clean and stocked with sufficient toilet paper?
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Are cubicles free of slip (water) hazards?
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Are toilets able to be flushed and sanitary equipment working?
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Is a waste basket provided?
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Is the waste basket over 50% full of waste tissue paper?
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Are basins and taps clean and free of smears?
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Is the mirror clean and smear free?
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Is there a hand dryer and is it working?
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Are there sufficient handtowels provided?
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Is there a bin for used hand towels?
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is the waste bin over 50% full?
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Has the toilet been sprayed with air freshener?
Continued....
Platform Areas (Platforms 1 and 2)
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Is the platform surface clean and free of litter and debris?
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Are bins no more than 50% full?
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Are bin exterior surfaces clean and presentable?
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Are tunnel areas clean and free of debris or litter?
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Are waiting rooms clean and free of debris or litter?
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Is glass clean and smear free?
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Is seating clean and suitable for passenger use?
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Are fenced areas clear of any debris or litter?
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If cleaning is being undertaken are wet floor signs displayed in the area of work?
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Are recessed areas (Arrival and departure baggage zones) clean and free form litter or debris?