Customer experience station cleanliness audit

Station Front including access road and car park entry points.

Road entry and exit clear and free of litter and debris?

Are Surfaces clean and free of litter or debris?

Are benches clean and free of marks or stains?

Is glass clean and smear free?

Is the flooring to enter the station clean and free of litter or debris?

Are access ramps to basement clean and free of debris?

Station Concourse - Male toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water) hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used handtowels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Station Concourse - Female toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water)hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Station Concourse - Prayer Rooms (Male)

Are doors open or closed on entering the room?

Is the interior floor clean and well maintained?

Is there any litter or waste visible inside the room?

Are facilities provided available, clean and hygienic?

Station Concourse - Prayer Rooms (Female)

Are doors open or closed on entering the room?

Is the interior floor clean and well maintained?

Is there any litter or waste visible inside the room?

Are facilities provided available, clean and hygienic?

Concourse - Floor area

Is the floor clean and presented well, free of water marks and litter or debris?

If any spillages are these indicated by Wet floor signs?

Are bins no more than 50% full of litter?

Are the surfaces of bins clean and well presented?

Concourse - Retail areas

Is the floor clean and presented well, free of water marks and litter or debris?

Are seats clean and presentable?

Are tables clean and presentable?

Have you identified litter or waste that has been on tables for longer than 15 minutes?

Are handrails and ledges clean and free from debris?

Are non retail seats clean and presentable?

Are retail seats and tables clean and presentable?

Baggage Check in Area

Are Tensa barriers clean and presentable?

Is the floor clean and presented well, free of water marks and litter or debris?

Are Surfaces clean and free of litter or debris?

Is the conveyor and all baggage equipment and desk clean and free from debris and litter?

Are Business class mats clean and free of debris or spillages?

Is the baggage area free of litter?

Arrival Hall

Is the floor clean and presented well, free of water marks and litter or debris?

Is the conveyor and all baggage equipment clean and free from debris or litter?

If any spillages are these indicated by Wet floor signs?

Are bins no more than 50% full of litter?

Are the exterior surfaces of bins clean and well presented?

Are seats clean and presentable?

Arrival Hall - Male toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water) hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Arrival Hall - Female toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water) hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Check In Area - Economy Lounge

Are Business class mats clean and free of debris or spillages?

Is the area area free of litter?

Is the floor clean and presented well, free of water marks and litter or debris?

If any spillages are these indicated by Wet floor signs?

Are bins no more than 50% full of litter?

Are the exterior surfaces of bins clean and well presented?

Are seats clean and presentable?

Economy Lounge - Male toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water) hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient hand towels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Economy Lounge - Female toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water)hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient hand towels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Economy Lounge - Prayer Rooms (Male)

Are doors open or closed on entering the room?

Is the interior floor clean and well maintained?

Is there any litter or waste visible inside the room?

Are facilities provided available, clean and hygienic?

Economy Lounge - Prayer Rooms (Female)

Are doors open or closed on entering the room?

Is the interior floor clean and well maintained?

Is there any litter or waste visible inside the room?

Are facilities provided available, clean and hygienic?

Business Lounge

Is the floor clean and presented well, free of water marks and litter or debris?

If any spillages are these indicated by Wet floor signs?

Are bins no more than 50% full of litter?

Are the surfaces of bins clean and well presented?

Are seats clean and presentable?

Business Lounge - Male toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water)hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Business Lounge - Female toilets

Is the door open or closed on entering (is the door being propped open with a chair or barrier)?

Is the floor clean and free of slip (water)hazards?

If cleaning taking place are sufficient safety signs visible to anyone who may wish to enter?

Are cubicles clean and stocked with sufficient toilet paper?

Are cubicles free of slip (water) hazards?

Are toilets able to be flushed and sanitary equipment working?

Is a waste basket provided?

Is the waste basket over 50% full of waste tissue paper?

Are basins and taps clean and free of smears?

Is the mirror clean and smear free?

Is there a hand dryer and is it working?

Are there sufficient handtowels provided?

Is there a bin for used hand towels?

is the waste bin over 50% full?

Has the toilet been sprayed with air freshener?

Continued....

Platform Areas (Platforms 1 and 2)

Is the platform surface clean and free of litter and debris?

Are bins no more than 50% full?

Are bin exterior surfaces clean and presentable?

Are tunnel areas clean and free of debris or litter?

Are waiting rooms clean and free of debris or litter?

Is glass clean and smear free?

Is seating clean and suitable for passenger use?

Are fenced areas clear of any debris or litter?

If cleaning is being undertaken are wet floor signs displayed in the area of work?

Are recessed areas (Arrival and departure baggage zones) clean and free form litter or debris?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.