Information

  • Document No.

  • Conducted on

  • Prepared by

Type of inspection

  • Select the inspection type?

Staffing

  • Operations Manager to select 5 random days in the previous period to conduct inspection. On the selected days did the Cleaners comply with the requirement to complete 15 minute rotations as evidenced by Wand Reports?

  • Relate to contract terms and discuss the corrective action with the cleaning Client Service Manager to ensure appropriate measures are applied. Apply follow up action for review and improvement tracking

  • Corrective action

  • Did the Contractor have the required number of staff on duty each day within the previous period?<br>Review the staff attendance register per conditions of contracted agreement.

  • Relate to contract terms and discuss the corrective action with the cleaning Client Service Manager to ensure appropriate measures are applied. Apply follow up action for review and improvement tracking

  • Corrective action

Cleaning Services Outcomes

  • Area/s of inspection - select a minimum of two. Complete property inspection per four weekly cycle

Car park areas

  • Are all internal car park areas kept to a high standard?<br>1 hour cleaning loop time (max.)

  • Describe corrective action.

  • Take photo/s of the area

  • General observations include;
    1. Good cleaning rotation - maximum 1 hour
    2. Trolley's positioned in corrals
    3. Is the signage and handrails clean and clear of graffiti
    4. Rubbish bin cleanliness and not more than 75% full at any time.

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

  • Is the car park clean - General rubbish, cigarette butts, floor, kerb and gutter cleanliness?

  • Describe corrective action.

  • Take photo/s of the area

  • Is the car park sweep, clean and remove litter using a car park sweeper - Daily?

  • Are car parking bays clear of excessive oil and grease build ups?

  • Describe corrective action.

  • Take photo/s of the area

  • Pressure wash/degrease internal car park areas as required but not less than once per month

  • All walls and ceilings are free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light fittings are clean and free of cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all drains clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • Air vents, relief grilles and other ventilation outlets are kept unblocked and free from dust, lint, soil, film, cobwebs, scuffs and any other marks.

  • Describe corrective action.

  • Take photo/s of the area

Vertical Transportation

  • Are all metal surfaces and fittings including but not limited to doors, panelling, buttons and handrails clean and polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all mirrors and glass surfaces clean and polished, clear of marks and smears?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all floor surfaces clean and clear of marks etc in accordance with the flooring cleaning clause within the contract?

  • Describe corrective action.

  • Take photo/s of the area

  • Are the lift door tracks clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all travellators/escalators hand rails clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all treads and landing plates on travellators/escalators clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Have the treads and plated been mechanically brushed clean in accordance with the manufacturers recommendations?

  • Describe corrective action.

  • Take photo/s of the area

Perimeter

  • External Floor Surfaces clean and clear of dirt and grime

  • Describe corrective action.

  • Take photo/s of the area

  • Are all drains clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all landscaped areas clear of litter?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls and ceilings are free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • All doors are free of graffiti, dust, grit, lint, soil, film and finger marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

  • Rubbish and cigarette butt bins shall not be more than 75% full and kept clean with regular bin wash outs.

  • Describe corrective action.

  • Take photo/s of the area

Entrances

  • Internal and external surfaces of glass are clear of all marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Note: High cleans of glass over 3.6 mtrs annually.

  • Is the glazing framework clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Is the recess matting clean and clear of marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all floor (incl. landings, ramps, steps, paving, kerb and guttering) surfaces clean and clear of dirt, grime, graffiti, chewing gum, dust and leaves?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls and ceilings are free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

  • Rubbish and cigarette butt bins shall not be more than 75% full and kept clean with regular bin wash outs.

  • Describe corrective action.

  • Take photo/s of the area

Loading Docks

  • Are all floor areas clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • Are loading docks clear of excessive oil and grease build ups?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all drains clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls and ceilings are free of dust, grit, cobwebs and bird droppings?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Are all loading docks tidy with all milk, bread or other items tidy (orderly)?

  • Describe corrective action.

  • Take photo/s of the area

Fire Passageways, Stairwells, Cupboards

  • Are all floor areas clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls and ceilings are free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • All doors are free of graffiti, dust, grit, lint, soil, film and finger marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Are the areas generally tidy?<br>Handrails clean, no spills and the fire egress paths clear?

  • Describe corrective action.

  • Take photo/s of the area

Service Passageways, Storerooms, Service Cupboards and Cleaner Rooms

  • Are all floor areas clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all areas clear? No miscellaneous equipment or items are to be stored in these areas.

  • Describe corrective action.

  • Take photo/s of the area

  • All walls and ceilings are free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Are the areas generally tidy?<br>No spills?<br>Cleaners room neat and tidy?<br>Bins not more than 75% full at any time?

  • Describe corrective action.

  • Take photo/s of the area

Mall Areas - Ground and Level 1

  • Are all floor (incl. landings, ramps and steps) surfaces clean, have uniform luster and clear of dirt, grime, graffiti and chewing gum?<br>In accordance with clause 2.15 Floor Surface.

  • Describe corrective action.

  • Take photo/s of the area

  • All walls, skirting's and ceilings free of marks, graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Air vents, relief grilles and other ventilation outlets are kept unblocked and free from dust, lint, soil, film, cobwebs, scuffs and any other marks.

  • Describe corrective action.

  • Take photo/s of the area

  • Internal and external surfaces of glass are clear of all marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Note: High cleans of glass over 3.6 mtrs annually.

  • Is the glazing framework clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are internal & external doors and frames are clean and free of graffiti, dust, grit, lint, soil, film, finger prints and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are centre directories, ATM's, children rides, vending machines, advertising, external shop signage clean and free of graffiti, dust, soil, marks, streaks and spots at all times?

  • Describe corrective action.

  • Take photo/s of the area

  • Are public telephones, computer terminals etc clean and sanitized daily?

  • Describe corrective action.

  • Take photo/s of the area

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

Vertical Transportation

  • Are all metal surfaces and fittings including but not limited to doors, panelling, buttons and handrails clean and polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all mirrors and glass surfaces clean and polished, clear of marks and smears?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all floor surfaces clean and clear of marks etc in accordance with the flooring cleaning clause within the contract?

  • Describe corrective action.

  • Take photo/s of the area

  • Are the lift door tracks clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all travellators/escalators hand rails clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all treads and landing plates on travellators/escalators clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Have the treads and plated been mechanically brushed clean in accordance with the manufacturers recommendations?

  • Describe corrective action.

  • Take photo/s of the area

Food Court

  • Are all floor (incl. landings, ramps and steps) surfaces clean, have uniform luster and clear of dirt, grime, graffiti and chewing gum?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls, skirting's and ceilings free of marks, graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Air vents, relief grilles and other ventilation outlets are kept unblocked and free from dust, lint, soil, film, cobwebs, scuffs and any other marks.

  • Describe corrective action.

  • Take photo/s of the area

  • Internal and external surfaces of glass are clear of all marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Note: High cleans of glass over 3.6 mtrs annually.

  • Is the glazing framework clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are internal & external doors and frames are clean and free of graffiti, dust, grit, lint, soil, film, finger prints and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all tables and chair kept neat & tidy with no marks, food or otherwise?

  • Describe corrective action.

  • Take photo/s of the area

  • Are food trays, crockery and other tenant related items clear of the court area?

  • Describe corrective action.

  • Take photo/s of the area

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

Amenities

  • Are all floor (incl. landings, ramps and steps) surfaces clean, have uniform luster and clear of dirt, grime, graffiti and chewing gum?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all toilet seats, lids, urinals and change tables clean and regularly disinfected?

  • Describe corrective action.

  • Take photo/s of the area

  • Are mirrors, WC's, basins and vanity units polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all surfaces dust free?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all fixtures and fittings including, toilet partitions, children's play equipment, microwaves, metal surfaces, wall tiles, plumbing fixtures, polished surfaces, porcelain and plastic surfaces, toilet roll dispensers, sanitary disposal units and nappy disposal units free from graffiti, dust, soil, finger marks, chewing gum, streaks, body fats, smudges, sears, soap build up, mineral deposits etc?

  • Describe corrective action.

  • Take photo/s of the area

Centre Management Office

  • Are all surfaces dust free to 3 metres

  • Describe corrective action.

  • Take photo/s of the area

  • Are all glass areas clean and clear of marks and smears?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all desktops, fixtures and fittings clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all carpeted areas vacuumed daily and clear of marks etc?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all walls, skirtings and ceilings free of graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all air vents, relief grilles and other ventilation outlets keep free of dust, lint, soil, film, cobwebs, scuffs and other marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light covers, diffusers and external free from dust , grit, lint and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are mirrors, WC's, basins, kitchen sinks, vanity units and polished surfaces clean and polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Is the cutlery and crockery washed, dried and put away each day and the fridge clean?

  • Describe corrective action.

  • Take photo/s of the area

Mall Areas - Level 2 & 3

  • Are all floor (incl. landings, ramps and steps) surfaces clean, have uniform luster and clear of dirt, grime, graffiti and chewing gum?

  • Describe corrective action.

  • Take photo/s of the area

  • All walls, skirting's and ceilings free of marks, graffiti, dust, grit, lint, soil, film and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all light diffusers and surrounds free of dust, grit, lint and cobwebs

  • Describe corrective action.

  • Take photo/s of the area

  • Air vents, relief grilles and other ventilation outlets are kept unblocked and free from dust, lint, soil, film, cobwebs, scuffs and any other marks.

  • Describe corrective action.

  • Take photo/s of the area

  • Internal and external surfaces of glass are clear of all marks?

  • Describe corrective action.

  • Take photo/s of the area

  • Note: High cleans of glass over 3.6 mtrs annually.

  • Is the glazing framework clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are internal & external doors and frames are clean and free of graffiti, dust, grit, lint, soil, film, finger prints and cobwebs?

  • Describe corrective action.

  • Take photo/s of the area

  • Are centre directories, ATM's, children rides, vending machines, advertising, external shop signage clean and free of graffiti, dust, soil, marks, streaks and spots at all times?

  • Describe corrective action.

  • Take photo/s of the area

  • Are public telephones, computer terminals etc clean and sanitized daily?

  • Describe corrective action.

  • Take photo/s of the area

  • Ensure all furnishings are kept clean and clear of chewing gum including bins

  • Describe corrective action.

  • Take photo/s of the area

External Areas

  • External Floor Surfaces clean and clear of dirt and grime

  • Describe corrective action.

  • Take photo/s of the area

  • Are all drains clear of debris and litter?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all landscaped areas clear of litter?

  • Describe corrective action.

  • Take photo/s of the area

  • External surfaces of glass are clear of all marks?

  • Describe corrective action.

  • Take photo/s of the area

Vertical Transportation

  • Are all metal surfaces and fittings including but not limited to doors, panelling, buttons and handrails clean and polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all mirrors and glass surfaces clean and polished, clear of marks and smears?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all floor surfaces clean and clear of marks etc in accordance with the flooring cleaning clause within the contract?

  • Describe corrective action.

  • Take photo/s of the area

  • Are the lift door tracks clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all travellators/escalators hand rails clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all treads and landing plates on travellators/escalators clear of debris and clean?

  • Describe corrective action.

  • Take photo/s of the area

  • Have the treads and plated been mechanically brushed clean in accordance with the manufacturers recommendations?

  • Describe corrective action.

  • Take photo/s of the area

Amenities

  • Are all floor (incl. landings, ramps and steps) surfaces clean, have uniform luster and clear of dirt, grime, graffiti and chewing gum?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all toilet seats, lids, urinals and change tables clean and regularly disinfected?

  • Describe corrective action.

  • Take photo/s of the area

  • Are mirrors, WC's, basins and vanity units polished?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all surfaces dust free?

  • Describe corrective action.

  • Take photo/s of the area

  • Are all fixtures and fittings including, toilet partitions, children's play equipment, microwaves, metal surfaces, wall tiles, plumbing fixtures, polished surfaces, porcelain and plastic surfaces, toilet roll dispensers, sanitary disposal units and nappy disposal units free from graffiti, dust, soil, finger marks, chewing gum, streaks, body fats, smudges, sears, soap build up, mineral deposits etc?

  • Describe corrective action.

  • Take photo/s of the area

Plant and Materials

  • Has the cleaning contractor provided a Plant and Equipment register.<br>This register shall be displayed within the main cleaning equipment store room

  • Describe corrective action.

  • Is all plug in electrical equipment current tested and tagged.<br>Australian Standard AS/NZS 3760 In service safety inspection and testing of electrical equipment provides guidance on inspection, testing and tagging methods.

  • Validation required - take photo.

  • Describe corrective action.

  • Take photo/s of the area

  • Cleaning equipment is used within a Hostile environment therefore;
    MUST be tested and tagged every six months or if the equipment is certified as double insulated (Class II) then every 12 months.

  • Does the chemical store have appropriate door placard and warning signage?

  • Validation required - take photo.

  • Describe corrective action.

  • Take photo/s of the area

  • Are bulk chemicals stored with bund areas?

  • Validation required - take photo.

  • Describe corrective action.

  • Take photo/s of the area

  • Are all chemicals correctly labeled?

  • Validation required - take photo.

  • Describe corrective action.

  • Take photo/s of the area

  • The contractor shall not store such agents in excess of the quantities approved by the Principal and then only in storage areas which can be locked, in properly labeled sealed containers clearly marked with the name and quantity of the agent contained within.

Completion

  • General observations and notes.

  • Date & time completed

  • Sign

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