CLEANING SLA - Draft #1 - SafetyCulture

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Parking

PARKING

Which level and section of car park did you visit. Specifiy level and where the 20 bay sample size started and finished
Is the car park floor clean? Examine the bitumen and concrete the area the size of 20 bays. Note select an undercover car park, if there is no undercover car park assess the outdoor carpark. Answer yes if there are 3 or less of any of the following in the assessment zone: a) Papers, reciepts, newspapers, plastic bags or any other sort of rubbish. b) Drink bottles c) Food scraps and cigarette butts (note: 5 cigarette butts = 1 item) d) Significant build up of grease, oil or dirt. e) build up of leaves
Are the ceiling, lights and light covers in the car park clean? Examine the ceiling and lights (the size of 20 bays and car spaces) Answer YES if : a) 80%of each surface (ceiling, lights and covers) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section
Were the pipes, vents and signs clean? Examine the pipes, vents and signs (the size of 20 bays/car spaces). This includes any down pipes, exposed ceiling pipes, air vents and air conditioning vents and directional signs Answer YES if : a) 80%of each surface (pipe vents and signs) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section or if there are no pipes or vents in the area you audited.
Were the columns and pylons clean? Examine the columns and pylons (the size of 20 bays/car spaces). Answer YES if : a) 80%of each surface (pipe vents and signs) are free from build up of dirt, dust, grime, scale and mould, mildew, rust stains, water marks or calcium and cobwebs. (Build up considered 2mm or more) AND b) there is not a build up of bird droppings greater than 10cm squared c) there is no graffitti Answer NA if there is no underground section or if there are no columns or pylons in the area you audited.
Are the walls and doors clean Inspect a section of car park that contains a door and a wall. This does not include public centre entry doors but may include emergency exot doors (not retailer doors) exiting into the car park. Answer YES if: a) 80% of each wall and door are free from a build up of dust, dirt, grme, scale, mould, mildew, rust stains, water marks or calcium and cobwebs (build up is considered more than 2mm) AND b) There is no build up of bird droppings greater than 10cm square c) There is no graffitti

General Mall

GENERAL MALL

Where was the start and finish of the sample size area audited (provide the name of the retail stores)? The sample size should be the floor space in front of 20 retail stores. You will need to record the beginning and end of the sample size by recording the first and last store
Are the floors and carpet areas clean? Inspect the cleanliness of the floor (floor area the length of 20 stores) Answer YES if there are 3 or less of the following: a) litter b) liquid spills (drinks, water etc) c) dry spills (fries, lollies etc) d) dust/fluff balls greater than 1cm x 1cm e) stains on carpet f) scuff marks on floors greater than 10cm g) tiles polished to a high lustre PLUS h) the mall skirting boards are free of dust or grime build-up (excluding retailers)
Are the ceiling, wall lights and air conditioning registers clean? Examine all lights and air conditioning registers floor area the length of 20 stores) Answer YES if lights were: a) free from dust, dirt or grime build up greater than 1mm b) free from cobwebs or dead insects
Are the balustrades clean? Inspect the balustrades on the level you are on, including glass, metal/wrought iron, timber and combination balustrades. Answer YES if all balustrades observed were free from: a) scale , mould or mildew b) cleaning product build up c) smears, splashes or stains larger than 5cm d) more than 2 handprint per panel e) cobwebs, dead insects, dust or dirt build up f) visible dust build up on ledges Answer N/A if the centre has no balustrades in that level of the general mall
Are directional signage, advertising signage, directory boards, payphones and ATM's clean? Inspect the following: - directional signage (including free standing store directories and electrical signage - advrtising signage - directory boards - ATM's - payphones Answer YES if all directional and advertising signage, directory boards, ATM's and payphones are free from: a) scale, mould or mildew b) cleaning product build up c) smears, splashes or stains larger than 5cm d) cobwebs, dead insects, dust or dirt build up
Are the rubbish bins clean and well presented? Examine 4 bins in the General Mall. Answer YES if: a) bins are not overflowing b) the outside of bin is not stained or marked with more than 2 dirty marks or smears greater than 5cm on the base, sides or top c) the bins have a bin liner in place d) there is no offensive odour emanating from the bins e) the bin does not have visible dust or grime on the base, sides or top
Are general mall pot & plants free of rubbish? Examine 4 pot plants in the General Mall Answer YES if all pot plants are free from: a) papers, receipts or wrappers b) gum or cigarette butts c) food scraps, bottles or other litter d) smears greater than 5cm and dust deeper than 1mm
Are all lifts, escalators and travelators clean? Examine at a minimum one of each of e following: - lifts (note: this does not include service lifts) - escalators - travelators Answer YES if all lifts, escalators and travelators observed were clean and meet the standard below. a) all tracks/steps are free from a build up of dirt, dust or spills. A build up is considered dust or grime that is highly visible, i.e. not a light covering b) All handrails/safety rails are free from sticky substances or dust c) Escalators, travelators, lift floors and walls are free from rubbish or dirt d) Lift floors and walls are free from dirt e) Glass is free from more than 2 handprints or smears greater than 10cm and is visibly clear f) Side panels (e.g. Stainless steel) are free from more than 2 smears greater than 5cm with no visible dust build up g) Floor plates top and bottom of the escalators and travelators are free of a build up of grime, dust and dirt h) Door tracks are free from a build up of dirt, dust and grime
Are coffee tables and seats within the general mall seating areas clean and well presented? Inspect customer mall furniture. This includes seating pods or individual tables and chairs but excludes retailer furniture. Answer YES if each seating area has no more than 1 of the following (in total): a) papers, wrappers, plastic/paper bags, drink bottles or cups b) liquid spills (drinks, water, etc) c) dry spills (fries, gum, lollies, etc) d) visible dust or dirt build up in corners or seams e) The carpeted area at seating areas is free of dust, fluff balls, dirt build up and does not look like carpet area needs vacuuming f) furniture is well presented, i.e. furniture is placed neatly and proportionately in the specified area e.g. on a rug
Is the play world / play town clean and free from rubbish? Please examine the play world in the assessment zone Answer YES if e play world you visited is free from the following: a) more than 2 pieces of litter such as papers, plastic bags, paper bags, drink bottles or cups, wrappers or any other form of rubbish b) liquid spills (drinks, water etc) c) dry spills (food scraps, crumbs, sultanas, crackers etc) d) dust, grime or dirt build up on the play surfaces and in corners and/or between vinyl netting e) handprints and build up of dirt and smears on doors, panels and signage
Is the Concierge desk clean? Inspect a Concierge desk. Answer YES if the Concierge desk is: a) free of visible build up of dust and dirt b) free from more than 2 smears greater than 5cm c) free from graffiti or vandalsim d) well polished

Entrances

ENTRANCES

What two entrances did you assess? Specify which entrances were assessed. These need to be: Entrance 1. From car park to centre Entrance 2. From street to centre
- C4 Wetherspoons
- C4 link bridge
- H9 BHS/Age Uk
- H10/H11 Argos & M&S
- G2 BHS upper
- GG BHS lower
- M12 Sainsburys
- M13 Management/upper deck purple P1
- L8 Quest / Finance
- A1 Two by Two/ Pizza Hut
- B2 Lloyds
Is the footpath and/or stairs, bollards and lights a the cente entrance clean? Inspect 2 centre entrances and assess footpaths, stairs, bollards and lights extending 8m from the cente entrance door. Answer YES if a) There are 3 or less peices of litter b) Is free of a significant build p of chewing gum (more than 3 pieces per sqm) c) Is free from more than 1 spill stain greater than 10cm X 10cm d) is free from a significant visible build up of dirt or grime e) Corners are free from visible build up of durt or grime f) Bollards are free from smears, spills or dirt marks greater than 5cm in length and free of graffitti PLUS g) Lights free from dust, dirt or grime build up (build up is considered greater than 1mm) h) Lights free from cobwebs or dead insects i) Free from a build up of cigarette butts j) surrounding garden beds or pot plants have less than 3 pieces of litter.
Is the entry door, wall and glass clean? Please inspect 2 entrances and assess entry walls, doors, door handles, door hinges, door frames and glass. Answer YES if the wall, door, frames, handles, hinges and glass are: a) Free from streaks, smears, or marks longer than 5cm b) Free from more than 2 handprints c) free from a visible build up of dust or grime covering more than 10% of the fitting, door, wall or glass d) Free from graffitti e) Free from visible past cleaning attempts f) Free from cobwebs.
Is the entry mat clean? Inspect 2 centre entrances and assess entry mat. Answer YES if: a) There is no litter on the mat b) Does not have a visible build up of dust or dirt (looks like it needs a vacuum) c) Has 2 or less deep rooted
Are the rubbish bins clean Inspect 2 centre entrances and assess bins at each entrance Answer YES if: a) Bins are not overflowing b) The outside of the bin is not stained c) There are no more than 10 cigarette butts in the top of the bin d) The bins have a bin liner in place e) There is no offemsive odour emanating from the bin f) The bun dies not have visible dust or grime build up on the base, sides or top Mark NA if no bin at entrance

Restroom

RESTROOMS

Which Restroom did you audit? Note the location of the Restroom and indicate if it is Male/Female/Disabled Record the level Restroom is on and retailers on either side of the entrance
Are the ceilings, vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Restroom. Ceilng vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build-up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the Restroom plus the entry door. This includes the wall in the general area and unattended cubicles. Answer YES if all wall and door surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Are the floors clean? Inspect the floor surface in the Restroom. This includes the floor in the general area and unattended cubicles. This includes skirting tiles and floor edges. Answer YES if the floor surface is: a) free from a build up of dirt, scuffs, smears, dust or grime includinng in corners (that is the floor does not look like it needs a mop) b) free from discolouration or stains measuring more than 15cm in length c) free from puddles of water which covers an area greater than 15cm in diameter d) grouting is free from discolouration or staining; and e) there are less than 2 pieces of paper or rubbish
Are the mirrors, taps, basins & bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the Restroom. Answer YES if all mirrors, taps, basins, bench tops and change tables meet the standard below a) bench tops free from soap overflow greater than 2cm b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up (female restroom) d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and taps surrounds free from scale, mould or grime build up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length Note: bench tops are where the hand wash basins are located, vanities are where the make-up mirrors are located in the female toilets
Are the bins clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish bins in the Restroom. Answer YES if rubbish bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unpleasant odour d) bin liner in place, secured to the bin and fits the size of the bin e) bins are not overflowing
Are the Restroom toilet bowls, toilet seats, urinals and wall tiles under urinals clean? Check all unattended cubicles in the Restroom Answer YES if all unattended toilet bowls, seats & urinals are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the Restroom clean and well stocked? Check all toilet paper, soap and paper hand towel dispensers in the Restroom (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least a 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of bin Answer N/A if there are no sanitary bins in the Restroomo you assessed
Does the Restroom have a pleasant odour? Answer YES if upono entry to the Restroom a) there is no unpleasant or offensive odour lingering throughout the entire restroom

Parent Room

PARENTS ROOM

Which Parents Room did you audit? Record the level parents room is on and retailers on either side of the entrance
- Yes
- No
- N/A
Are the walls, doors and partitions clean? Please inspect all wall surfaces in the parents room plus the entry door. This includes the wall in the general area and unattended cubicles Answer YES if all wall surfaces are: a) free from a build up of dirt or grime b) free from cobwebs, dead insects or dust c) free from scuffs or smears longer than 5cm d) free from discolouration or stains measuring more than 5cm e) free from cleaning product build up f) more than 15% of grouting free from discolouration or staining g) free from graffiti h) tiles polished to a high lustre
Are the floors clean? Inspect the floor surface in teh parents room. This includes the floor in the general area and unattended cubicles. This includes skirting, tiles and floor edges Answer YES if the floor surface is free from: a) a build up of dirt, scuffs, smears, dust or grime, including in corners (that is, the floor does not look like it needs a mop) b) discolouration or stains measuring more than 15cm in length c) puddles of water which covers an area greater than 15cm in diameter d) discolouration or staining on the grouting e) less than 2 pieces of paper or rubbish
Are the mirrors, taps, basins and bench tops clean? Inspect the mirrors, taps, basins, bench tops and change tables in the parents room Answer YES if all mirrors, taps, basins, bench tops and change tables meed the standard below a) bench tops free from soap overflow greater than 2m b) bench tops free from puddles covering an area of 15cm in diameter c) vanity mirrors free from visible dirt, hairs, dust and make-up d) basins free of smears, soap residue and marks greater than 3cm in length e) basins are free of dust build up f) basin drains and tap surrounds free from scale, mould or grime build-up g) mirrors free from dust and the corners are free from a build up of grime h) mirrors are free from more than 2 marks and smears greater than 2cm in length
Are the ceiling, ceiling vents and lights clean? Inspect the ceiling, ceiling vents, lights and pipes in the Parents Room. Ceiling vents include extractor fans and air conditioning vents. Answer YES if all ceiling surfaces, vents, pipes and lights are free from: a) build up of dirt or grime in corners b) cobwebs, dead insects or hair balls c) visible dust build up covering more than 10% of each item (ceiling, vents or lights) and more than 1mm thick d) scuffs or smears longer than 5cm e) discolouration or stains measuring more than 5cm in diameter f) cleaning product build up
Are the bins (regular and nappy bins) clean, have capacity for more rubbish and lined with the correct bin liner? Inspect rubbish and nappy bins in the parents room Answer YES if rubbish bins and nappy bins were: a) free from visible dust, grime, dirt, spills or smears b) free from discolouration or graffiti c) free from unplesant d) bin liner in place, secured to the bin and fits the size of hte bin e) bins are not overflowing
Are the child/parents toilet bowls and toilet seats clean? Please check the child and parents toilet Answer YES if toilet bowls and seats are free from: a) a build up of stains, residue or debris b) a build up of uric acid greater than 4cm on tiles or fittings c) build up of dust
Are toilet paper, soap and hand towel dispensers in the parents room clean and well stocked? Please check all toilet paper, soap and paper hand towel dispensers in the parents room (check unattended cubicles and soap dispensers) Answer YES if all toilet paper, soap and paper hand towel dispensers are: a) free from smears greater than 5cm long b) free from visible build up of dust c) well stocked: - at least 1/4 of a roll of toilet paper available in each cubicle - hand soap available in each dispenser - paper towels available in at least 50% of dispensers (where hand towel dispensers are provided)
Were the sanitary bins clean and well presented? Inspect any sanitary bins in the unattended cubicles (where provided) Answer YES if all sanitary bins are: a) free from scale, mould or mildew b) free from dust, dirt or spills c) free from unpleasant odours d) no biological waste on the outside of the unit e) not overflowing or items placed on top of the bin Answer N/A if there are no sanitary bins in the parents room you assessed
Is the microwave/bottle warmer clean? Inspect the outside and inside of the microwave, including glass plate Answer YES if the microwave is free from: a) food spills, splatters, crumbs or smears inside and outside b) free from milk stains and odour
Is the play area tidy and free from rubbish? Inspect the children's play area Answer YES if the children's play area was clean and tidy including: a) no more than 3 pieces of paper or rubbish on the floor of the play area b) children's amusement devices free from smears, marks and dirt build up c) glass fencing free from no more than 2 handprints or 2 smears
Does the parents room have a pleasant odour? Answer YES if upon entry to the parents room: a) there is no unpleasant or offensive odour lingering throughout the entire parents room

FoodCourt

FOOD COURT

Were tables cleared and ready for use within 5 minutes of being vacated and was the cleaner using a green coloured cloth to wipe table surfaces? Answer YES if after 5 minutes vacant tables were free from: a) visible dirt, dust or sticky/greasy substances b) food scraps, crumbs, smears or gum c) trays, papers, plastic bags or general rubbish d) graffiti or vandalsim e) wet areas (from spills or just being wiped with a wet cloth) f) cleaner (if sited) used a green cloth to wipe table surfaces
Is the food court floor clean? Inspect the food court floor. Answer YES if there are 5 or more of the following: a) papers, wrappers or plastic bags and any other form of rubbish b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) food scraps PLUS e) skirting boards are free of scuff marks f) skirting boards are free of dust or grime build up g) floor is free of scuff marks greater than 15cm in length Answer YES if non compliant items were removed within 5 minutes
Are food court lights in the general area clean? Examine 30 non-retailer lights in the food court general area. Answer YES if 27 or more lights were: a) free from dust, dirt or grime build up. Build up is considered greater than 1mm b) free from cobwebs or dead insects
Are the windows and glass panels clean? Inspect the windows and glass panels Answer YES if the glass is free from: a) more than 3 streaks, smears or marks longer than 5cm b) more than 2 hand prints per 5m length c) visible build up of dust or grime d) graffiti e) visible past cleaning attempts Answer N/A if there are no windows or glass panels
Were the plants/pot plants within the Food Court clean? Examine the plants and pot plants in the general Food Court area. Answer YES if plants and pot plants in the Food Court are free from all of the following: a) papers, receipts or wrappers b) gum or cigarette butts c) food scraps, bottles or other litter d) pots are free from smears greater than 5cm and dust deeper than 1mm Answer N/A if the food court has no plants or pot plants
Are unattended tables, bases, chairs, legs and high chairs in the food court clean? Examine a maximum of 10 tables and accompanying chairs and 2 high chairs in the food court which are unattended. If there are less than 10 unattended tables/chairs and less than 2 unattended high chairs then assess what is available Answer YES if tables and chairs examined are free from: a) a build up of dirt and grime (greater than 1mm) b) scale, mould or mildew c) cleaning product build up d) smears or dirty marks e) under tables are free from less than 3 pieces of gum f) between seat upholstery free of a build up of crumbs, wraps or litter
Are the recycling stations and cleaners stations clean and well presented? Inspect two recycling stations and one cleaners station. Inspect inside and around the stations Answer YES if all refuse stations and cleaners stations in the food court are free from: a) build up of dirt or grime b) cleaning product build up c) smears, splashes or stains d) cobwebs, dead insects, dust or dirt build up e) food scraps, sticky residue or fatty deposits f) 5 crockery items and 10 trays
Are the rubbish bins clean and well presented? These are rubbish bins that re not recycling stations. Examine 4 bins (of if less than 4, examine all bins available) Answer YES if: a) bins were not overflowing b) the outside of bin is not stained or marked with more than 2 dirty marks greater than 5cm on the base, sides or top c) the bins have a bin liner in place d) there is no offensive odour emanating from the bins e) the bin does not have visible dust or grime on the base, sides or top Note: if there are no stand alone bins then mark as N/A

Perimeter

PERIMETER

Which section of the Perimeter did you audit? Note the specific section of the Perimeter you audited including the streets you walked along, e.g. the perimeter between Smith Street to The Promenade and round the corner to Edgar Street
Are the external walls, doors and door frames clean? Inspect a section of the external building that contains a wall and door. This does not include public centre entry doors or the car park but may include emergency exit doors spilling to the buildings perimeter (not retailer doors) Answer YES if the wall and door assessed is free from: a) build up of scale, mould or mildew b) build up of dust, dirt, smears or hand prints c) discolouration or stains d) graffiti e) cobwebs, dead insects or bird droppings
Are the lights clean? Please examine lights in the area being audited. Typically these will be lights secured to the outside of the building. Answer YES if: a) 10% of each light fitting is free from cobwebs or dead insects
Are external garden beds, planters clean? Inspect Westfield garden beds, planters and pot plants. This includes fixed pot plants, large planters and garden beds but does not include nature strips or council property. Answer YES if garden bed, planter or pot is free from more than 3 of the following items: a) papers, receipts or wrappers b) gum or cigarette butts (5 cigarette butts = 1 piece of litter) c) food scraps, bottles or other litter Answer N/A and assign full points if there are no gardens or plants in the section of perimeter you have assessed.
Was the exit to the Car Park clean and well presented? Inspect the entrance to the car park area (street section). The entry is the footpath area to the entrance of the Westfield car park. Answer YES if there are no more than 3 of the following: a) papers or plastic bags b) liquid spills (drinks, water etc) c) dry spills (fries, lollies, etc) d) more than 3 cigarette butts e) any other form of rubbish f) there is not significant build up of dirt greater than 20cm x 20cm
Are external signage and awnings clean? Examine any external signage and awnings along the perimeter you assess. This includes centre signage (e.g. Wesfield signs, banners, graphics and flags). Store signage (e.g. Myer David Jones) and Westfield branded directional signage (e.g. entrance to shops, dock numbers). Awnings includes metal, glass, perspex, timber, plasterboard or combination awnings along the ede of the centre. Calculate the number of non-compliant surfaces as a percentage. Please calculate the number of non-compliant signs as a percentage. Answer YES if 90% of each sign is free from: a) scale, mould or mildew b) rust stains, calcium deposits or water marks c) discolouration or stains d) graffiti or vandalism e) cobwebs, dead insects or bird droppings Note: mark N/A if there is no signage or awnings

Office Areas, Multi Faith Room and Control Room

OFFICE AREAS, MULTI FAITH ROOM & CONTROL ROOM

Are the floors and carpet areas clean? Carpets are to be vacuumed, cleaned to remove all noticeable dust, refuse particles and fluff Polished and unsealed floors are to be dust control mopped and spot mopped with suitable detergent solution, ensuring that clean solution is used at all times
Are the rubbish bins clean and well presented? Waste receptacles are to be emptied into sacks and removed to a designated point