Cluster Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

STANDARDS

• Was the outside of the branch clean, including windows, fascias<br>

  Yes

  No

  N/A

• Did the store feel inviting on entering

  Yes

  No

  N/A

• Is the store clean, no overflowing bins, tidy till area, clean floor

  Yes

  No

  N/A

• Is pos up to date and complete

  Yes

  No

  N/A

• Are pegs full and priced

  Yes

  No

  N/A

CUSTOMER

• Are customers being acknowledged within 20 seconds

  Yes

  No

  N/A

• Are customers being approached within 4 minutes

  Yes

  No

  N/A

• Is pinpoint being used correctly, are they going through reasons to shop

  Yes

  No

  N/A

• Do the consultants appear engaged when serving, ie, building a rapport with customer

  Yes

  No

  N/A

• Is the latest mystery shop score displayed in store along with a plan to improve, are the team aware of store plan

  Yes

  No

  N/A

• Are the team aware of the daily message from pinpoint tablet

  Yes

  No

  N/A

• Is there a great farewell being used by all, ie thanks for shopping with carphone, have a great day/evening

  Yes

  No

  N/A

KPI REVIEW

• Is the six pack up to date

  Yes

  No

  N/A

• Has the daily brief been done and are the team aware

  Yes

  No

  N/A

• Are the team aware of individual daily target and how it is calculated

  Yes

  No

  N/A

• Are all trackers up to date, commissions, volume etc

  Yes

  No

  N/A

• Are the team fully aware of the closing tools in place and have an understanding of how and when to use it

  Yes

  No

  N/A

DEVELOPMENT

• Is weekly coaching evident

  Yes

  No

  N/A

• Have you got a number 2

  Yes

  No

  N/A

• Is hand over sheets evident and filed

  Yes

  No

  N/A

• Under performer action plan in place

  Yes

  No

  N/A