Skill in Methods

Method Grades

  • Not Observed (NOB) = activity not observed
    Below (B) = somewhat clumsy, fumbles, hesitations (loses time)
    Meet (M) = steady, proficient, average (neither gains or loses time)
    Exceed (E) = safely reduces motion, quick, smooth (gains time)

Method Steps

  • 1. Starts assignment on the voice system without undue delay and speaks clearly to reduce repetition of commands.

  • 2. Travels to pallet area to obtain pallet using the most direct route.

  • 3. Request assignment at printer and is present when labels print to ensure he has the correct ones.

  • 4. Travels to selected pick location in most direct route possible.

  • 5. Parks lift next to pick location, aligns pallet with pick bay to reduce walking distance.

  • 6. Reads voice check digit to confirm the correct pick location during dismount and walking to pick slot.

  • 7. Selects and confirms correct amount of cases in smooth and continuous motion.

  • 8. Operator places cases on pallet without multiple touches or movements, cases are inside pallet and interlock other cartons.

  • 9. Places destination label on the bottom front corner of pallet in progress.

  • 10. Place cases upright on pallet and minimise walking around pallet to place cases.

  • 11. Selects all cases within two bays without moving equipment.

  • 12. Walks jack to next slot if travelling less than 4 bays, rides if travelling more.

  • 13. If inventory issue exist, follow appropriate warehouse procedures to resolve.

  • 14. Wraps pallet with 6 wraps and no more than 9, in a tight pattern from bottom of pallet to top.

  • 15. Places destination label on top right corner of completed pallet.

  • 16. Proceeds to designated staging area in direct route, depositing pallet in the correct lane requested on Destination label.

  • 17. Proceeds to next assignment in an efficient manner.

  • Stop Time:

  • Delay Minutes (observed)

Safety Elements

  • Scoring Safety Elements
    Below(B) = does not comply and/or understand
    Meet(M) = understands and performs most of the time
    Exceed(E) = understands and performs all the time

  • 1. Associate is wearing appropriate PPE

  • 2. Associate completed a MHE pre-start checklist.

  • 3. Associate follows the site traffic management procedures e.g. correct direction in aisle, keeps to one side aisle.

  • 4. Associate uses horn at corners and doorways or when near other associates or pedestrians.

  • 5. Associate gives way to pedestrians and other MHE operators.

  • 6. Associate retrieves cases from 'B' level with a pick hook if necessary, in a safe manner.

  • 7. Associate uses correct manual handling techniques e.g. straight back, bent knees.

Performance Estimate

Procedures Elements

  • Scoring Procedures Elements
    Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

  • 1. Associate only closes out the task after he physically completed the task.

  • 2. Associate has 'signed out' voice equipment in the appropriate register.

  • 3. Associate follows the sites break/rest regime and uses the correct break codes.

  • 4. Trash receptacle and pick hook mounted on pallet mover and are used appropriately.

  • 5. Associate can explain what to do in the event of an incident.

  • 6. Associate follows battery change procedures correctly.

Performance Grades

  • Scoring Performance Estimate
    Below (B) = less than 0 Meet (M) = greater than 0 but less than +10 Exceed (E) = greater than +10

  • Skills in Methods

  • Method Characteristics:
    Below = somewhat clumsy, adds motion, fumbles, hesitation, errors
    Meet = follows methods, proficient, consistent, steady, average
    Exceed = precise and smooth, quick and sure, reduces motions, smart, perfection

  • Effort Level

  • Effort Characteristics:
    Below = slow, not best effort, slow motion
    Meet = steady, enthusiastic, average
    Exceed = fast, focused, sometimes too much

  • Time Utilization

  • Utilization Characteristics:
    Below = does not try to avoid delay, exceeds delay allowances, stops working to talk
    Meet = minimizes delay by following the methods, continues working while talking, sometimes successful at avoiding delay
    Exceed = eliminates delay by eliminating motion, always works - never talks, always successful at avoiding delay

Overall Performance Score

  • Performance Estimate =

  • Actual Performance from LMS

Coachable Moment

Review Coachable Behavior with associate

  • 5-Step Coaching Model
    1) Convey Positive Intent
    2) Describe behavior and actions observed
    3) State impact of desired coachable behavior(s)
    4) Ask associate to respond
    5) Focus discussion on solution

  • Was a Coachable Moment Observed:

  • Coachable category:

  • Coachable Behavior (Additional notes about employee's performance during this observation)

  • Follow-Up required:

  • Planned date for Follow-up:

  • Associate Signature:

  • Supervisor Signature:

  • Quality Audit by Managers

  • CMO Quality Feedback

  • Manager Signature:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.