Title Page

  • Store Name / Number

  • Conducted on

  • Prepared by

  • MOD at store

CN Audit.

KEY HOLDER SECURITY

  • Does the Manager On Duty and staff working have keys on their person? Not left unattended in office, bar drawers etc. MUST be on person.

  • Is the Manager on Duty the only person accessing the safe?

  • Are the EPOS till keys in a signed sealed Tamper Proof Bag in the safe? - All keys tagged?

  • Is the key holder list in the safe and up to date? <br>

  • Is the Digi-Lock safe code sheet up to date with all key holders? Codes user<br>specific?<br>

EPOS SYSTEM & CODES

  • Are all staff on shift and serving using their own specific till code and assigned to the correct till? (No evidence of user code abuse found on shift)

  • Does the Manager know where to check the above question?

  • Have any till issues been reported? (E.g. Sticking till drawer, faulty credit card machines)

  • Is the card machine serial sheet signed by manager and daily, by person opening with and serial numbers correct?

  • Are temporary codes issued to one staff member at a time? Codes requested for new staff?

  • Are all staff within 2% / 5% on till exeptions? - Note staff with high numbers. - Note if manager knows where to check this.

  • Do staff have any 'no sales' on thier name?<br>- If so, note who and possible CFI.

TILL & SAFE CHECKS

  • Is the opening safe & cash counts completed before the start of shift?

  • Do they have a print out of counts stored and signed for.

  • Are cash variances all within company parameters? - If not, note the date and name, possible CFI or notify AM

  • Do all bank notes in store pass when under the UV light?

  • Do staff use the UV light while on shift for EVERY note?

  • Do all cash-pulls match amounts and have signatures matching the name?

  • Has WSBS sheet been filled out properly? - Note any issues

CASH

  • Are £50 notes placed in under tray? Are £50 notes checked and a receipt printed? (HOF)

  • Is change only given as part of a genuine transaction?

  • Are staff closing the till straight after a transaction?

  • Is cash secure? - Not left unattended in the office, safe always kept locked, no cash left in or around the office?<br>

  • Are tips collected and stored properly? (Only company money can be kept in the safe / tills. Tips cannot be stored in the safe or tills)

  • Is the store equals card stored safely and annotations up to date? -Check against Monday report.

LOYALTY AND DISCOUNT

  • Are the Caffe Nero loyalty procedures understood and followed? Check staff<br>understanding against poster.<br>

  • Is there a Caffé Nero loyalty card stamp in use and chained to bar? Are cards being issued correctly?

  • Are staff upselling the app? "stamp/app/pay"

  • Have all redeemed loyalty cards been voided (torn) with the correct receipt attached?

  • Are the redeemed loyalty cards stored correctly? (Cards left around the<br>till should be placed in the drawer or in an organised manner where applicable, with the receipt attached.)<br>

  • Are staff discount procedures being followed correctly? (Using the app for staff purchases)

  • Is the staff consumption sheet filled out correctly, receipts attached and signed?

  • Consession - Is discount only given to those that work in the relevant location / discount given only if app is scanned?

BANKING / G4S PROCEDURE

  • Are banking procedures completed correctly? Date, cash total & dual signature on stub?

  • Is the banking slip filled out fully?

  • Are change order procedures followed correctly? (Change delivery notes marked and checked with each bag checked, change put through the till correctly and signed)

  • Are banking posters on the office wall? (Security poster & depot information for G4S stores, or store specific banking information) - Note any missing

  • Does the store have adequate supplies of grey bags, Nero cash bags and banking books?

  • Does the store have a valid change giving card? - If so, note where its stored.

  • Does the physical cash banking match cash declared on till reports?

  • Count a till. Is it correct for what it is?

STORE SECURITY

  • Are all staff & office areas secure? (Where stockrooms have their own door, this must be locked when unattended. Void areas must be locked and secured)

  • Is the office door locked and secured? (MUST be locked during cashing up / handover / cash collection)<br>

  • Is the store laptop kept in a secure environment & locked when unattended? (Must never be left unattended if used in customer areas)

  • Do SL and up have their own keys and alarm codes?

  • Do all SL and up have their own safe code?

  • Are all store door keys accounted for?

  • Is the coffer key with the Store manager?

  • Do staff ask for ID before allowing access to back of house areas?

  • Is the visitor book in use?

CCTV

  • Is the CCTV in working order with cameras fully focussed and recording?

  • Does the store have a CCTV policy on display or in the safe?

  • Is the unit secure and locked? (Key must be in the safe)

  • Is the time and date correct (within 15 minutes of actual time)?

  • Is the CCTV log up to date? (Must be stored in the safe or CCTV cabinet)

  • Is the manager the only person viewing cctv?

  • Has the store been asked for CCTV from police? - If yes, has the appropriate paperwork been filled out, AM and Neal st. aware?

PROTECT YOUR STOCK

  • Is the staff consumption policy adhered to correctly? -Note any worries, honestly.

  • Are all recipes including iced drinks being followed to company standard?

  • Do all ingredients have the correct scoop and equpitment?

  • Is the stocktage result acceptable? <br>-Note the most recent stocktake (or 2)

  • Has the "Six to fix" been filled out properly even if the store had a good result? - Note any worries.

WASTAGE / FOOD

  • Is the wastage recorded and entered correctly?

  • Is all stock in date?

  • Is the sandwhich planner bieng used?

  • Is stock in date and suitable for sale?

  • Do all PFY products have an allergen sticker?

  • Is the cake date sheet being used and have date stickers / day dots, which are valid?

  • Is the allergen guide acceptable and up to date?

CASH MANAGEMENT PROCEDURES

  • Are card payments processed correctly and merchant copies retained when required?

  • Are cash transfers between the safe, cash bag and tills being processed correctly?

  • Do SL and up know the value of each coin bag?

  • Is the latest version of the Simphony Troubleshooting Guide printed and available in store? <br>

  • Does the store have a FFT poster?

  • Is the UV light accsessable?

  • Are staff able to explain ‘what to look for’ when using the UV light for £5, £10, £20 and £50 notes<br>

ADMIN

  • Is store paperwork retained to Office Set Up Standards?

  • Does the store have 12 weeks of rolling paperwork in store?

  • Is the bar file set up acceptable?

  • In the office are the posters of Fast Track Poster, Loyalty Card Poster, Till rules and When Should I Print a Receipt posters on display? -Note any missing and order said missing.

  • Is the office clear of clutter, clean and kept in an organised manner?

  • Are new loyalty stamps and blank loyalty cards kept in a secure environment to prevent theft? (Stamps must be in the safe)

  • Are all personal files 100% correct? -Take your time to actually check every file

  • Do all staff have the EPOS cash handing & Till rules signed in their personal files?

  • Has fire log been updated / tested?

  • Have all staff signed the fire training sheet of the log book

  • Has the log book been filled out properly each day? -Note any obvious made up entries -Note any temps written too high or low and check for comment.

ADDITIONAL SECURITY CONTROLS

  • Is the bar attended and secure at all times?

  • Is the alarm security system working and used correctly? No default codes left in the panel?<br>

  • If lone working is in place, is the Lone Working Device in working order and used correctly? Is the device tested weekly?<br>

  • Does the hold up alarm work / has it been tested?

  • Does the disabled toilet alarm work as it should?

Chemicals & Equiptment

  • Does the store have a good supply of D10, D2, D1, TASKI Spirit, Taski 4in1? -Note any missing / are low of stock.

  • Are chemicals in the correct bottles, and labeled correctly?

  • Do dispensers have the correct chemical in them?

  • Are staff aware of how to fill chemical bottles?

  • Does the store have ample supplies of PPE? -Note googles, blue/yellow gloves, disposable aprons and face masks / sheilds

  • Are chemicals stored in good condition and away from food?

  • Are all chemicals in date?

  • Does the store have a first aid box, fully stocked?

  • Does the store have a burns kit, fully stocked?

  • Does the store have an eye wash kit, fully stocked?

  • Are all first aid related boxes / products in date? -Note any expired or close to exipery date.

  • Are all freezers and fridges on site working? -Note any dead / any not holding temp, ASAP

  • Are all fridges and freezers kept in good condition, clean inside and out?

  • Do all fridges and freezers have seals in good condition / not split?

  • Is there evidence that all fridges and freezers have been moved and cleaned on the underside?

  • Is the dishwasher in good condition?

  • Does the dishwasher have an ample supply of chemicals and salt?

  • Is the dishwasher area kept clean, tidy and organised?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.