CN Audit - Ryan

• Store Name / Number

• Conducted on

  Date

• Prepared by

• MOD at store

KEY HOLDER SECURITY

• Does the Manager On Duty and staff working have keys on their person? Not left unattended in office, bar drawers etc. MUST be on person.

  Yes

  No

  N/A

• Is the Manager on Duty the only person accessing the safe?

  Yes

  No

  N/A

• Are the EPOS till keys in a signed sealed Tamper Proof Bag in the safe? - All keys tagged?

  Yes

  No

  N/A

• Is the key holder list in the safe and up to date? <br>

  Yes

  No

  N/A

• Is the Digi-Lock safe code sheet up to date with all key holders? Codes user<br>specific?<br>

  Yes

  No

  N/A

EPOS SYSTEM & CODES

• Are all staff on shift and serving using their own specific till code and assigned to the correct till? (No evidence of user code abuse found on shift)

  Yes

  No

  N/A

• Does the Manager know where to check the above question?

  Yes

  No

  N/A

• Have any till issues been reported? (E.g. Sticking till drawer, faulty credit card machines)

  Yes

  No

  N/A

• Is the card machine serial sheet signed by manager and daily, by person opening with and serial numbers correct?

  Yes

  No

  N/A

• Are temporary codes issued to one staff member at a time? Codes requested for new staff?

  Yes

  No

  N/A

• Are all staff within 2% / 5% on till exeptions? - Note staff with high numbers. - Note if manager knows where to check this.

  Yes

  No

  N/A

• Do staff have any 'no sales' on thier name?<br>- If so, note who and possible CFI.

  Yes

  No

  N/A

TILL & SAFE CHECKS

• Is the opening safe & cash counts completed before the start of shift?

  Yes

  No

  N/A

• Do they have a print out of counts stored and signed for.

  Yes

  No

  N/A

• Are cash variances all within company parameters? - If not, note the date and name, possible CFI or notify AM

  Yes

  No

  N/A

• Do all bank notes in store pass when under the UV light?

  Yes

  No

  N/A

• Do staff use the UV light while on shift for EVERY note?

  Yes

  No

  N/A

• Do all cash-pulls match amounts and have signatures matching the name?

  Yes

  No

  N/A

• Has WSBS sheet been filled out properly? - Note any issues

  Yes

  No

  N/A

CASH

• Are £50 notes placed in under tray? Are £50 notes checked and a receipt printed? (HOF)

  Yes

  No

  N/A

• Is change only given as part of a genuine transaction?

  Yes

  No

  N/A

• Are staff closing the till straight after a transaction?

  Yes

  No

  N/A

• Is cash secure? - Not left unattended in the office, safe always kept locked, no cash left in or around the office?<br>

  Yes

  No

  N/A

• Are tips collected and stored properly? (Only company money can be kept in the safe / tills. Tips cannot be stored in the safe or tills)

  Yes

  No

  N/A

• Is the store equals card stored safely and annotations up to date? -Check against Monday report.

  Yes

  No

  N/A

LOYALTY AND DISCOUNT

• Are the Caffe Nero loyalty procedures understood and followed? Check staff<br>understanding against poster.<br>

  Yes

  No

  N/A

• Is there a Caffé Nero loyalty card stamp in use and chained to bar? Are cards being issued correctly?

  Yes

  No

  N/A

• Are staff upselling the app? "stamp/app/pay"

  Yes

  No

  N/A

• Have all redeemed loyalty cards been voided (torn) with the correct receipt attached?

  Yes

  No

  N/A

• Are the redeemed loyalty cards stored correctly? (Cards left around the<br>till should be placed in the drawer or in an organised manner where applicable, with the receipt attached.)<br>

  Yes

  No

  N/A

• Are staff discount procedures being followed correctly? (Using the app for staff purchases)

  Yes

  No

  N/A

• Is the staff consumption sheet filled out correctly, receipts attached and signed?

  Yes

  No

  N/A

• Consession - Is discount only given to those that work in the relevant location / discount given only if app is scanned?

  Yes

  No

  N/A

BANKING / G4S PROCEDURE

• Are banking procedures completed correctly? Date, cash total & dual signature on stub?

  Yes

  No

  N/A

• Is the banking slip filled out fully?

  Yes

  No

  N/A

• Are change order procedures followed correctly? (Change delivery notes marked and checked with each bag checked, change put through the till correctly and signed)

  Yes

  No

  N/A

• Are banking posters on the office wall? (Security poster & depot information for G4S stores, or store specific banking information) - Note any missing

  Yes

  No

  N/A

• Does the store have adequate supplies of grey bags, Nero cash bags and banking books?

  Yes

  No

  N/A

• Does the store have a valid change giving card? - If so, note where its stored.

  Yes

  No

  N/A

• Does the physical cash banking match cash declared on till reports?

  Yes

  No

  N/A

• Count a till. Is it correct for what it is?

  Yes

  No

  N/A

STORE SECURITY

• Are all staff & office areas secure? (Where stockrooms have their own door, this must be locked when unattended. Void areas must be locked and secured)

  Yes

  No

  N/A

• Is the office door locked and secured? (MUST be locked during cashing up / handover / cash collection)<br>

  Yes

  No

  N/A

• Is the store laptop kept in a secure environment & locked when unattended? (Must never be left unattended if used in customer areas)

  Yes

  No

  N/A

• Do SL and up have their own keys and alarm codes?

  Yes

  No

  N/A

• Do all SL and up have their own safe code?

  Yes

  No

  N/A

• Are all store door keys accounted for?

  Yes

  No

  N/A

• Is the coffer key with the Store manager?

  Yes

  No

  N/A

• Do staff ask for ID before allowing access to back of house areas?

  Yes

  No

  N/A

• Is the visitor book in use?

  Yes

  No

  N/A

CCTV

• Is the CCTV in working order with cameras fully focussed and recording?

  Yes

  No

  N/A

• Does the store have a CCTV policy on display or in the safe?

  Yes

  No

  N/A

• Is the unit secure and locked? (Key must be in the safe)

  Yes

  No

  N/A

• Is the time and date correct (within 15 minutes of actual time)?

  Yes

  No

  N/A

• Is the CCTV log up to date? (Must be stored in the safe or CCTV cabinet)

  Yes

  No

  N/A

• Is the manager the only person viewing cctv?

  Yes

  No

  N/A

• Has the store been asked for CCTV from police? - If yes, has the appropriate paperwork been filled out, AM and Neal st. aware?

  Yes

  No

  N/A

PROTECT YOUR STOCK

• Is the staff consumption policy adhered to correctly? -Note any worries, honestly.

  Yes

  No

  N/A

• Are all recipes including iced drinks being followed to company standard?

  Yes

  No

  N/A

• Do all ingredients have the correct scoop and equpitment?

  Yes

  No

  N/A

• Is the stocktage result acceptable? <br>-Note the most recent stocktake (or 2)

  Yes

  No

  N/A

• Has the "Six to fix" been filled out properly even if the store had a good result? - Note any worries.

  Yes

  No

  N/A

WASTAGE / FOOD

• Is the wastage recorded and entered correctly?

  Yes

  No

  N/A

• Is all stock in date?

  Yes

  No

  N/A

• Is the sandwhich planner bieng used?

  Yes

  No

  N/A

• Is stock in date and suitable for sale?

  Yes

  No

  N/A

• Do all PFY products have an allergen sticker?

  Yes

  No

  N/A

• Is the cake date sheet being used and have date stickers / day dots, which are valid?

  Yes

  No

  N/A

• Is the allergen guide acceptable and up to date?

  Yes

  No

  N/A

CASH MANAGEMENT PROCEDURES

• Are card payments processed correctly and merchant copies retained when required?

  Yes

  No

  N/A

• Are cash transfers between the safe, cash bag and tills being processed correctly?

  Yes

  No

  N/A

• Do SL and up know the value of each coin bag?

  Yes

  No

  N/A

• Is the latest version of the Simphony Troubleshooting Guide printed and available in store? <br>

  Yes

  No

  N/A

• Does the store have a FFT poster?

  Yes

  No

  N/A

• Is the UV light accsessable?

  Yes

  No

  N/A

• Are staff able to explain ‘what to look for’ when using the UV light for £5, £10, £20 and £50 notes<br>

  Yes

  No

  N/A

ADMIN

• Is store paperwork retained to Office Set Up Standards?

  Yes

  No

  N/A

• Does the store have 12 weeks of rolling paperwork in store?

  Yes

  No

  N/A

• Is the bar file set up acceptable?

  Yes

  No

  N/A

• In the office are the posters of Fast Track Poster, Loyalty Card Poster, Till rules and When Should I Print a Receipt posters on display? -Note any missing and order said missing.

  Select FFT Loyalty poster Till rules When should I print a receipt

  • FFT
  • Loyalty poster
  • Till rules
  • When should I print a receipt

• Is the office clear of clutter, clean and kept in an organised manner?

  Yes

  No

  N/A

• Are new loyalty stamps and blank loyalty cards kept in a secure environment to prevent theft? (Stamps must be in the safe)

  Yes

  No

  N/A

• Are all personal files 100% correct? -Take your time to actually check every file

  Yes

  No

  N/A

• Do all staff have the EPOS cash handing & Till rules signed in their personal files?

  Yes

  No

  N/A

• Has fire log been updated / tested?

  Yes

  No

  N/A

• Have all staff signed the fire training sheet of the log book

  Yes

  No

  N/A

• Has the log book been filled out properly each day? -Note any obvious made up entries -Note any temps written too high or low and check for comment.

  Yes

  No

  N/A

ADDITIONAL SECURITY CONTROLS

• Is the bar attended and secure at all times?

  Yes

  No

  N/A

• Is the alarm security system working and used correctly? No default codes left in the panel?<br>

  Yes

  No

  N/A

• If lone working is in place, is the Lone Working Device in working order and used correctly? Is the device tested weekly?<br>

  Yes

  No

  N/A

• Does the hold up alarm work / has it been tested?

  Yes

  No

  N/A

• Does the disabled toilet alarm work as it should?

  Yes

  No

  N/A

Chemicals & Equiptment

• Does the store have a good supply of D10, D2, D1, TASKI Spirit, Taski 4in1? -Note any missing / are low of stock.

  Yes

  No

  N/A

• Are chemicals in the correct bottles, and labeled correctly?

  Yes

  No

  N/A

• Do dispensers have the correct chemical in them?

  Yes

  No

  N/A

• Are staff aware of how to fill chemical bottles?

  Yes

  No

  N/A

• Does the store have ample supplies of PPE? -Note googles, blue/yellow gloves, disposable aprons and face masks / sheilds

  Yes

  No

  N/A

• Are chemicals stored in good condition and away from food?

  Yes

  No

  N/A

• Are all chemicals in date?

  Yes

  No

  N/A

• Does the store have a first aid box, fully stocked?

  Yes

  No

  N/A

• Does the store have a burns kit, fully stocked?

  Yes

  No

  N/A

• Does the store have an eye wash kit, fully stocked?

  Yes

  No

  N/A

• Are all first aid related boxes / products in date? -Note any expired or close to exipery date.

  Yes

  No

  N/A

• Are all freezers and fridges on site working? -Note any dead / any not holding temp, ASAP

  Yes

  No

  N/A

• Are all fridges and freezers kept in good condition, clean inside and out?

  Yes

  No

  N/A

• Do all fridges and freezers have seals in good condition / not split?

  Yes

  No

  N/A

• Is there evidence that all fridges and freezers have been moved and cleaned on the underside?

  Yes

  No

  N/A

• Is the dishwasher in good condition?

  Yes

  No

  N/A

• Does the dishwasher have an ample supply of chemicals and salt?

  Yes

  No

  N/A

• Is the dishwasher area kept clean, tidy and organised?

  Yes

  No

  N/A