CN Hotels, Inc. Property Visit Report

• Report Number

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Parking Lot

  Good

  Fair

  Poor

  N/A

• Landscaping, Planters, Seasonal Decor

  Good

  Fair

  Poor

  N/A

• Sidewalks and Curbing<br>

  Good

  Fair

  Poor

  N/A

• Canopy - Main Entrance

  Good

  Fair

  Poor

  N/A

• Canopy Secondary Entrance

  Good

  Fair

  Poor

  N/A

• Lighting

  Acceptable

  Unacceptable

  In progress

  N/A

• Building signage

  Acceptable

  Unacceptable

  In progress

  N/A

• Monument sign

  Acceptable

  Unacceptable

  In progress

  N/A

• Pole Signage

  Acceptable

  Unacceptable

  In progress

  N/A

• Flag Pole & Light

  Acceptable

  Unacceptable

  In progress

  N/A

• Trash Cans

  Acceptable

  Unacceptable

  In progress

  N/A

• Pergola/Shade Structure

  Good

  Fair

  Poor

  N/A

• Front Vestuble

  Good

  Fair

  Poor

  N/A

• Side Vestuble

  Good

  Fair

  Poor

  N/A

• Outdoor Music

  Acceptable

  Unacceptable

  In progress

  N/A

• Exterior Cameras

  Acceptable

  Unacceptable

  In progress

  N/A

• Dumpster area

  Acceptable

  Unacceptable

  In progress

  N/A

• Outside Storage

  Acceptable

  Unacceptable

  In progress

  N/A

• Emergency shut-off valves

  Acceptable

  Unacceptable

  In progress

  N/A

• Exterior Windows

  Good

  Fair

  Poor

  N/A

• Exterior building (walls/accent tile, pool walls, PTAC louvers)

  Good

  Fair

  Poor

  N/A

• Exhaust Fans, Vents, Mechanical Equipment

  Acceptable

  Unacceptable

  In progress

  N/A

• Roof HVAC, Storage, Mechanical

  Good

  Fair

  Poor

  N/A

Public Areas

• Lobby

  Good

  Fair

  Poor

  N/A

• Public Restrooms

  Acceptable

  Unacceptable

  In progress

  N/A

• Vending/Market

  Good

  Fair

  Poor

  N/A

• Breakfast Area

  Good

  Fair

  Poor

  N/A

• Complimentary Coffee Area

  Acceptable

  Unacceptable

  In progress

  N/A

• Restaurant

  Good

  Fair

  Poor

  N/A

• Bar

  Good

  Fair

  Poor

  N/A

• Decor (seasonal)

  Good

  Fair

  Poor

  N/A

• Business Center

  Acceptable

  Unacceptable

  In progress

  N/A

• Meeting Room(s)

  Acceptable

  Unacceptable

  In progress

  N/A

• Guest Laundry Facilities

  Acceptable

  Unacceptable

  In progress

  N/A

• Fitness Center

  Acceptable

  Unacceptable

  In progress

  N/A

• Pool

  Acceptable

  Unacceptable

  In progress

  N/A

• Guest Grilling Area

  Acceptable

  Unacceptable

  In progress

  N/A

• Guest Smoking Area

  Acceptable

  Unacceptable

  In progress

  N/A

• Fire Pit

  Acceptable

  Unacceptable

  In progress

  N/A

• Pet Area

  Acceptable

  Unacceptable

  In progress

  N/A

• Corridors

  Acceptable

  Unacceptable

  In progress

  N/A

• Stairwell A (closest to main entrance)

  Acceptable

  Unacceptable

  In progress

  N/A

• Stairwell B

  Acceptable

  Unacceptable

  In progress

  N/A

• Elevator Landings

  Acceptable

  Unacceptable

  In progress

  N/A

• Elevators

  Acceptable

  Unacceptable

  In progress

  N/A

• Front Patio

  Good

  Fair

  Poor

  N/A

• Back Patio

  Good

  Fair

  Poor

  N/A

• Side Patio

  Good

  Fair

  Poor

  N/A

• Floor Vending Areas

  Good

  Fair

  Poor

  N/A

Front of House - Operations

• GM Office

  Good

  Fair

  Poor

  N/A

• Back office(s)

  Good

  Fair

  Poor

  N/A

• Sales office(s)

  Good

  Fair

  Poor

  N/A

• Storage areas

  Good

  Fair

  Poor

  N/A

• Front Desk

  Acceptable

  Unacceptable

  In progress

  N/A

• Lost and Found

  Acceptable

  Unacceptable

  In progress

  N/A

• FD Log book

  Acceptable

  Unacceptable

  In progress

  N/A

• Front Desk Staff

  Acceptable

  Unacceptable

  In progress

  N/A

Back of House - Operations

• Break Room

  Good

  Fair

  Poor

  N/A

• Kitchen

  Good

  Fair

  Poor

  N/A

• Bar

  Good

  Fair

  Poor

  N/A

• Employee Bathroom

  Acceptable

  Unacceptable

  In progress

  N/A

• Laundry room

  Good

  Fair

  Poor

  N/A

• Linen Closets

  Good

  Fair

  Poor

  N/A

• Maintenance Room

  Good

  Fair

  Poor

  N/A

• Storage Rooms

  Good

  Fair

  Poor

  N/A

• Mechanical Rooms

  Acceptable

  Unacceptable

  In progress

  N/A

• Electrical Rooms

  Acceptable

  Unacceptable

  In progress

  N/A

• PBX/Phone Room

  Acceptable

  Unacceptable

  In progress

  N/A

• PMS/Server Room

  Acceptable

  Unacceptable

  In progress

  N/A

• Fire Panel/Monitoring

  Acceptable

  Unacceptable

  In progress

  N/A

• Pool Equipment/Chemical Room

  Acceptable

  Unacceptable

  In progress

  N/A

• Water Heater Room(s)

  Acceptable

  Unacceptable

  In progress

  N/A

• Utility Closets

  Acceptable

  Unacceptable

  In progress

  N/A

Admin Documentation Review

• Star Report

  Good

  Fair

  Poor

  N/A

• Budget and goals Review

  Good

  Fair

  Poor

  N/A

• Forcast/Revenue management

  Good

  Fair

  Poor

  N/A

• Sales action plan

  Good

  Fair

  Poor

  N/A

• Weekly Sales Reporting

  Good

  Fair

  Poor

  N/A

• YTD Accounting and Management Reports

  Acceptable

  Unacceptable

  In progress

  N/A

• Shortage/Overage Report

  Acceptable

  Unacceptable

  In progress

  N/A

• Rate Override

  Acceptable

  Unacceptable

  In progress

  N/A

• A/R Aging report

  Acceptable

  Unacceptable

  In progress

  N/A

• Medallia Review/Guest Comments

  Good

  Fair

  Poor

  N/A

• Service Recovery Review

  Good

  Fair

  Poor

  N/A

• Cash Count Form (FD Drawer)

  Compliant

  Non-Compliant

  N/A

• Cash Count - Petty Cash

  Compliant

  Non-Compliant

  N/A

• Cash Count - Other (bar/restaurant)

  Compliant

  Non-Compliant

  N/A

• Property Inspection Reports (QA)

  Good

  Fair

  Poor

  N/A

• Training Documentation

  Acceptable

  Unacceptable

  In progress

  N/A

• Fire Systems Testing

  Acceptable

  Unacceptable

  In progress

  N/A

• Emergency Plan Procedures

  Acceptable

  Unacceptable

  In progress

  N/A

• PM Binder

  Good

  Fair

  Poor

  N/A

• QA Review

  Good

  Fair

  Poor

  N/A

• Employee Documentation Review (review one employee per department)

  Acceptable

  Unacceptable

  In progress

  N/A

• New Hires/Terminations

  Acceptable

  Unacceptable

  In progress

  N/A

• Uniforms/Name Tags

  Acceptable

  Unacceptable

  In progress

  N/A

• Payroll Review

  Acceptable

  Unacceptable

  In progress

  N/A

• Incentives Review

  Good

  Fair

  Poor

  N/A

• P&L Review

  Acceptable

  Unacceptable

  In progress

  N/A

Overall Service

• Are brand scores used to identify opportunities?

  Yes

  No

  N/A

• What is the reason and what solution is in place?

• Reviewed guest comments and complaints?

  Yes

  No

  N/A

• Breakfast is set up to Brand Standards and presented attractively?

  Yes

  No

  N/A

• F&B Host interact with guests?

  Yes

  No

  N/A

• All team members in proper uniform and interact with guests?

  Yes

  No

  N/A

• Observed GM interact with guests?

  Yes

  No

  N/A

• GSR's answering phone properly? (using name)

  Yes

  No

  N/A

• GSR's attentive to guests? (not sitting, watching tv, on phone)

  Yes

  No

  N/A

• Cash drawer locked?

  Yes

  No

  N/A

• Collateral Material throughout hotel professional and up to date?

  Yes

  No

  N/A

• Talked to at least 2 guests for feedback?

  Yes

  No

  N/A

• How was guest’s feedback?

  Good

  Fair

  Poor

  N/A

• Walked all parts of the Hotel with GM?

  Yes

  No

  N/A

• Key Control Log in place and used daily?

  Acceptable

  Unacceptable

  In progress

  N/A

• Is the overall staff morale good?

  Yes

  No

  N/A

• Why, and what does regional observe?

• Is Department Heads and GM morale good?

Room #

• Room Number

• Housekeeper

• Inspector

Front entrance

• Is door clean and in good condition?

  Yes

  No

  N/A

• Is hardware clean?

  Yes

  No

  N/A

• Weatherstripping present?

  Yes

  No

  N/A

• Does door self close and deadbolt engage?

  Yes

  No

  N/A

• Door viewer and door viewer cover present?

  Yes

  No

  N/A

• Emergency Signage and DND sign available?

  Yes

  No

  N/A

• Entry lights working?

  Yes

  No

  N/A

Kitchen (Suites and Ext. Stay) & Bar/Coffee Zone

• Is kitchen floor clean and free from dirt/hair and debris?

  Yes

  No

  N/A

• Is microwave clean?

  Yes

  No

  N/A

• Is fridge clean?

  Yes

  No

  N/A

• Is coffee maker clean and free of debris?

  Yes

  No

  N/A

• Is cooktop clean?

  Yes

  No

  N/A

• Is sink clean?

  Yes

  No

  N/A

• Garbage disposal clean?

  Yes

  No

  N/A

• Correct amount of plates, cups, utensils, cooking supplies?

  Yes

  No

  N/A

• Dish ware clean?

  Yes

  No

  N/A

• Dishwasher clean?

  Yes

  No

  N/A

• Are guest cleaning supplies stocked? (Dish soap, paper towels, machine tabs)

  Yes

  No

  N/A

• Is countertop clean?

  Yes

  No

  N/A

• Has high dusting been completed?

  Yes

  No

  N/A

• Coffee/tea, condiments present?

  Yes

  No

  N/A

• Kitchen signage complete?

  Yes

  No

  N/A

• Dining table and chairs clean and in good condition?

  Yes

  No

  N/A

Bathroom

• Floor and grout clean and free from hair?

  Yes

  No

  N/A

• Toilet clean and working properly

  Yes

  No

  N/A

• Vanity area cleaned?

  Yes

  No

  N/A

• Faucets wiped, and sink stopper operational?

  Yes

  No

  N/A

• Face basin clean?

  Yes

  No

  N/A

• Correct amount of towels available?

  Yes

  No

  N/A

• Is toilet paper and spare available? Kleenex?

  Yes

  No

  N/A

• Amenity trays clean and complete amenities available?

  Yes

  No

  N/A

• Hair dryer and bag available?

  Yes

  No

  N/A

• Is mirror clean?

  Yes

  No

  N/A

• Are robe hooks present?

  Yes

  No

  N/A

• Is entry door clean and in good condition?

  Yes

  No

  N/A

• Is tub/shower floor clean?

  Yes

  No

  N/A

• Is tub/shower walls cleaned?

  Yes

  No

  N/A

• Is Shower door/curtain clean?

  Yes

  No

  N/A

• Is soap dish clean?

  Yes

  No

  N/A

• Are shower-head and handle(s) clean?

  Yes

  No

  N/A

• Is soap dispenser full and clean?

  Yes

  No

  N/A

• Are there any grab bars or door handles loose?

  Yes

  No

  N/A

• Is fan operational?

  Yes

  No

  N/A

• Has high dusting and vent dusting been completed?

  Yes

  No

  N/A

• Does door have stopper?

  Yes

  No

  N/A

Living Area

• Thermostat Set to 72 degrees?

  Yes

  No

  N/A

• Has carpet been vacuumed?

  Yes

  No

  N/A

• Is sofa/chair clean and in good condition?

  Yes

  No

  N/A

• Is sofa/chair clear of any dirt and debris?

  Yes

  No

  N/A

• Is sofa bed linen clean?

  Yes

  No

  N/A

• Is ottoman clean and in good condition?

  Yes

  No

  N/A

• Are are lights/lamps in working order?

  Yes

  No

  N/A

• Is artwork clean?

  Yes

  No

  N/A

• Is body mirror clean?

  Yes

  No

  N/A

• High dusting?

  Yes

  No

  N/A

• Are armoire and cabinets clean and in good condition?

  Yes

  No

  N/A

Desk Area/TV

• Is desk clean and in good condition?

  Yes

  No

  N/A

• Is office chair clean and in good condition?

  Yes

  No

  N/A

• Is lamp in clean and working condition?

  Yes

  No

  N/A

• Is directory and in-room collateral available and in good condition?

  Yes

  No

  N/A

• Is remote and channel guide present?

  Yes

  No

  N/A

• Is TV in clean and working condition? Does it auto turn on to guide, weather, or news?

  Yes

  No

  N/A

• High dusting?

  Yes

  No

  N/A

Bed Area

• Is bedding clean and replaced?

  Yes

  No

  N/A

• Is headboard clean and in good condition?

  Yes

  No

  N/A

• Has mattress been flipped or rotated?

  Yes

  No

  N/A

• Do bed(s) have correct pillow count?

  Yes

  No

  N/A

• Are nightstands clean and in good condition?

  Yes

  No

  N/A

• Are lamps clean and in good condition?

  Yes

  No

  N/A

• Alarm clock?

  Yes

  No

  N/A

• Is phone clean and in good condition? Does it dial to FD?

  Yes

  No

  N/A

• Are there extra pillows and linens in storage?

  Yes

  No

  N/A

• High dusting completed?

  Yes

  No

  N/A

Closet Area/PTAC/Windows

• Correct number of hangers?

  Yes

  No

  N/A

• Luggage rack available?

  Yes

  No

  N/A

• Iron clean and in good condition?

  Yes

  No

  N/A

• ironing board clean and in good condition?

  Yes

  No

  N/A

• Laundry bags available?

  Yes

  No

  N/A

• PTAC/VTAC clean and working condition?

  Yes

  No

  N/A

• Filter cleaned and in good condition?

  Yes

  No

  N/A

• Temp control cover on unit?

  Yes

  No

  N/A

• Are windows clean and in good condition?

  Yes

  No

  N/A

• Are curtains/roller shades/blackout clean and in good condition?

  Yes

  No

  N/A

Room Pass/Fail

• Does room pass inspection?

  Pass

  Fail

  N/A

• What area caused failed inspection?

  Cleanliness

  Condition

  Standards

• Room looses total point score

• Overall property summary and comments.

• General Manager Signature

  Sign

• Regional Signature

  Sign