COGG - Leisurelink - Getting It Right- Our Standards

• Document No.

• Leisurelink

• Conducted on

  Date

• Prepared by

Reception Team

• Are reception staff greeting and acknowledging every member coming in and going out?

  Yes

  No

  N/A

• Are all areas of reception neat, tidy, and clean?

  Yes

  No

  N/A

• Are all Reception Team staff in appropriate uniform?<br>This includes tops, shorts, pants, appropriate shoes, shirts tucked in under vests, and name badges worn.

  Yes

  No

  N/A

• Are all Reception Team staff interacting with members and other staff in a positive manner?

  Yes

  No

  N/A

• Are all Reception Team staff actually behind the desk at Reception?<br>This includes making sure that staff are not out the back in offices.

  Yes

  No

  N/A

Aquatics Team

• Are all Aquatics Team staff in appropriate uniform?<br>This includes tops, shorts, appropriate shoes.

  Yes

  No

  N/A

• Are the Aquatics Team staff displaying open body language?<br>This includes hands not in pockets, arms not crossed, and an overall approachable posture.

  Yes

  No

  N/A

• Are all areas of the pool deck neat, tidy, and clean?<br>This includes all public equipment stored in appropriate areas, aqua and LTS equipment returned to storeroom, clean floors, no spots or marks on walls.

  Yes

  No

  N/A

• Are all Aquatics Team staff maintaining sufficient supervision and following appropriate deployment plans?<br>This includes Lifeguards in correct designated area, no talking during rotations, and actively scanning pool areas.

  Yes

  No

  N/A

Main Hallway

• Are all areas of the main hallway from reception to gym neat, tidy, and clean?<br>This includes neat and tidy retail area, neat and tidy entrance to cafe, neat and tidy public notice boards, clean floors, no spots or marks on walls.

  Yes

  No

  N/A

Crèche Team

• Are all Crèche Team staff on the floor engaging with children?<br>This includes welcoming parents/carers/children upon entry.

  Yes

  No

  N/A

• Are all Crèche Team staff in appropriate uniform?<br>This includes tops, shorts or slacks, appropriate shoes, shirts tucked in under vests, and name badges worn.

  Yes

  No

  N/A

• Are all areas of the Crèche neat, tidy, and clean?<br>This includes clean and packed away toys and equipment, clean floors, no spots or marks on walls, free from any hazards.

  Yes

  No

  N/A

• Are all Crèche Team staff maintaining sufficient supervision and in correct designated areas?<br>This includes host actively scanning the room and staff not congregating together.

  Yes

  No

  N/A

Group Exercise Team

• Are all Group Exercise staff taking a class engaging with members?<br>This includes motivational verbal cues, offering options on exercise modifications, making eye contact with members, and appropriate music.

  Yes

  No

  N/A

• Are all Group Exercise Team staff in appropriate clothing?<br>This includes tops, shorts, track pants, and appropriate shoes.

  Yes

  No

  N/A

• Are all areas of the Group Exercise studio neat, tidy, and clean?<br>This includes clean and packed away weights and equipment, clean floors, no spots or marks on walls.

  Yes

  No

  N/A

Gym Team

• Are all Gym Team staff in appropriate uniform?<br>This includes tops, shorts, track pants, appropriate shoes, shirts tucked in under vests, and name badges worn.

  Yes

  No

  N/A

• Are all areas of the gym neat, tidy, and clean?<br>This includes clean and packed away weights and equipment, clean floors, no spots or marks on walls.

  Yes

  No

  N/A

• Are all pieces of equipment are operational?<br>This includes all cardio equipment, pin-loaded machines, and equipment in free weight area

  Yes

  No

  N/A

• Are all staff are on on the gym floor engaging with members?<br>This includes Gym Team Leaders, Gym Instructors, and LiveWell staff.

  Yes

  No

  N/A

Tokens given out to:

• Which members of staff were tokens given to?