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Service Temperature Check
Service Temperature Check
Amir Habib

Service Temperature Check

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Free Service Temperature Check Checklist

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Audit

Attitude

Makes eye contact and acknowledges the customer e.g smile / say hello

Listens to the customer - empathises and personalises service that feels human and natural

Priorities and focus on customer - doesn’t talk to other colleagues during interaction.

Knowledgeable

Confident with answering customer queries or find someone who can

Checkout colleagues - Explain Brand Guarantee (if needed) when handing receipt over (Excluding Express Stores)

Proactivity

Consistently acknowledges customers and is able to adapt their service based on the type of customer Speedy/speak to me/ help me / leave me) and their individual needs.

Spots that a customer needs help and actively helps before the customer asks.

Pride

Dressed appropriately and wearing a name badge

Goodbye

A friendly parting comment

What did you see that was helpful and friendly

What could be improved

Agreed commitments

Service Temperature Check
Amir Habib

Service Temperature Check

Use this Digital Checklist
Download as PDF
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.

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