Colorado Area Manager Store Audit

• Location
  Address

• Conducted on

  Date

• Employees at store at time of visit

• Prepared by

Store Pictures

• Window Signage/Open Sign/Hours of Operation

  Media

Rep Quiz

• What are the 4 Pillars of Success?

  Yes

  No

  N/A

• What does P.O.E.M. Stand for?

  Yes

  No

  N/A

• What does B.E.S.T. Stand for?

  Yes

  No

  N/A

• What are the current Promotions?

  Yes

  No

  N/A

Employees

• Staffing Needs Met? Number of reps working at time of visit?

  Yes

  No

  N/A

• Reps in Uniform?

  Yes

  No

  N/A

• Reps wearing Name Tag?

  Yes

  No

  N/A

Operations

• Is Right Fit Guide being used 100% of the time?

  Yes

  No

  N/A

• Can Reps access MetroU? (If not, contact ASM to have account unlocked)

  Yes

  No

  N/A

• MetroU Transcript current?

  Yes

  No

  N/A

• Finance Station functional?

  Yes

  No

  N/A

• Alphacomm requirements met? (70%)

  Yes

  No

  N/A

Back of House

• Is Whiteboard current? (Take Photo)

  Yes

  No

  N/A

• Is Scorecard current on bottom of Whiteboard? (Take Photo)

  Yes

  No

  N/A

• FRU phones processed? (Check Safe)

  Yes

  No

  N/A

• Metro Promises processed? (Check with employee to see if they know how to complete task)

  Yes

  No

  N/A

• Inventory Levels accurate? (Check Safe/Do worksheet if necessary)

  Yes

  No

  N/A

• Notes: (Discrepancies on Levels/FRUs/MetroPromises/CrackBoxes)

Front of House (Sales Floor)

• Store clean and presentable?

  Yes

  No

  N/A

• Windows & Ledges clean?

  Yes

  No

  N/A

• Light Bulbs 100%?

  Yes

  No

  N/A

• Demo Phones displayed/functional?

  Yes

  No

  N/A

• Marketing Flyers current?

  Yes

  No

  N/A

• Price Cards current?

  Yes

  No

  N/A

• Merchandise walls flex & faced?

  Yes

  No

  N/A

• Notes:

Marketing

• Marketing being conducted in "The Mile"?

  Yes

  No

  N/A

• Tents and Promo items displayed upon arrival? (A-Frame)

  Yes

  No

  N/A

• Flyers available for distribution?

  Yes

  No

  N/A

• Upcoming marketing events scheduled?

• Own The Mile plan set?

BIG 5 (Metrics) NOTE if goal is being met or not

• Activations/Reactivations MTD?

  Yes

  No

  N/A

• Total Box Sales MTD?

  Yes

  No

  N/A

• Conversion Rate MTD?

  Yes

  No

  N/A

• MRC MTD?

  Yes

  No

  N/A

• Current CSAT Score?

  Yes

  No

  N/A

• Notes:

Sales Observations

• Greet:

  Yes

  No

  N/A

• Explore:

  Yes

  No

  N/A

• Recommend:

  Yes

  No

  N/A

• Close:

  Yes

  No

  N/A

Outstanding Issues

• Note any outstanding issues that need to be addressed

• Overall visit impression? Was the visit satisfactory?

  Yes

  No

  N/A

• Owner, Manager, Employee Signature:

  Sign