Title Page
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Doc. Ref:Q/UK/23 Ref: 1 Date: June 2016 Project Name & No:
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Contractor:
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Client Name & Title:
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Conducted on
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Personnel:
misc
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How satisfied are you with the standard of workmanship of the product/system?
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Standard of safety on site (PPE,Method statements, training, use of equipment, accidents, our approach etc)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Non-confrontational/flexible attitude (no blame culture, ability to deliver without confrontation etc)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Knowledge and standard of project/site management style
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Calibre of operatives (site performance, skills, trained etc)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Performance against programme (proactive at keeping dates, effective use of labour/resources to maintain programme, contribution to main programme, progress)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Ability to provide innovative solutions (ability to innovate, value engineer, new systems and materials, design lead project manager etc)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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How satisfied are you with the overall service provided by Colt International?
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Accuracy of forecasting of the final account
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Proper/timely substantiation of variation accounts
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Interim applications were accurate and on time
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Overall handling of commercial aspects of the contact
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Communication/responsiveness (communication skills, response times/efficiency, listening to clients requirements
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Handling of variations (proactive in progressing with variations within programme, flexibility to incorporate, provision of relevant information)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Quality & timeliness of information - did you receive the documents on time (information design freeze, technical submission, RAMS,O&M's)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Satisfaction with handover process (quality of presentation/walk round, co-ordinated approach, demonstration of systems, Commissioning Engineer)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Quality of Commissioning Services
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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At the time of handover what was the condition of the building services with respect to defects/snags
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Resolution of any defects/snags (ref: proactive and efficient in dealing with defects/snags)
- Poor
- Fair
- Good
- Very Good
- Excellent
- N/A
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Has this project changed your perceptions of Colt International from those you had prior? Have expectations been met?
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Would you work with Colt International again? Would you recommend us to others on basis of this experience?
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Are there any other areas you would like to discuss, follow up with yourself?
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Strength - List one aspect of the project that you found beneficial and would like to see repeated on future projects?
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Area to improve - List one aspect of the project that you would have changed to make the project more successful?
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Client signature:
