Comprehensive Compliance Accuracy Test V1

• Store Number

• Store Name

• Date of Audit

  Date

• Store Manager

• Reason for visit

  Select High Loss High MFD RM Request Focus Store New Store Compliance Audit Count Follow Up Training

  • High Loss
  • High MFD
  • RM Request
  • Focus Store
  • New Store
  • Compliance Audit
  • Count Follow Up
  • Training

• Current Net KPI

  Red

  Green

  Platinum

• Current Gross KPI

  Red

  Green

  Platinum

Details

• Select Division

  Central

  North

  South

  West

• Select Region

  Select East Anglia East Midlands Liverpool & N Wales Manchester & Lancs North Midlands South Midlands West Midlands East Scotland North East North West South Yorkshire West Scotland W Yorks & E Lancs Yorkshire Central London North Central London South North East London South East South London Surrey & West Sussex West London Cotswolds Hampshire Northern Ireland Republic Of Ireland South Wales South Wales South West Thames & Avon

  • East Anglia
  • East Midlands
  • Liverpool & N Wales
  • Manchester & Lancs
  • North Midlands
  • South Midlands
  • West Midlands
  • East Scotland
  • North East
  • North West
  • South Yorkshire
  • West Scotland
  • W Yorks & E Lancs
  • Yorkshire
  • Central London North
  • Central London South
  • North East London
  • South East
  • South London
  • Surrey & West Sussex
  • West London
  • Cotswolds
  • Hampshire
  • Northern Ireland
  • Republic Of Ireland
  • South Wales
  • South Wales
  • South West
  • Thames & Avon

• Visit Number

  Select Visit 1 Visit 2 Visit 3 Visit 4 Visit 5 Visit 6 Visit 7 Visit 8 Visit 9 Visit 10

  • Visit 1
  • Visit 2
  • Visit 3
  • Visit 4
  • Visit 5
  • Visit 6
  • Visit 7
  • Visit 8
  • Visit 9
  • Visit 10

• Previous compliance score

• Does the store currently have a stock manager

  Yes

  No

• Completed By

Media Capture

• Photograph Current standards for Aisles, Security, Barton, Bulk, Loading Bay, Stock Bench, Communication Zone, Returns Bays

  Media

Delivery Compliance

• Are delivery seals checked and retained..? (Check current and previous weeks delivery paperwork)

  Yes

  No

  N/A

• Are jewellery deliveries released in full (including any ring orders)..?

  Yes

  No

  N/A

• Are all deliveries finalised before the next available delivery window..?

  Yes

  No

  N/A

• If no, was this due to a missing cage..?

  Yes

  No

  N/A

• How many were released late..?

• Do the management team understand the WES reports relating to deliveries..?

  Yes

  No

  N/A

• Which elements do they not understand..?

  Descrepancies

  Locations not suggested

  Put away quality

  Delivery efficiency

  None of them

• Check 25 lines to see if these were putaway to current company standards (OGW)

  Yes

  No

  N/A

• How many were not away to standard..?

• Root Cause

  Capabilty

  Process

  Behaviour

  N\A

• Agreed actions that the store must take..?

• By When

  Date

Adjustment Compliance

• Are all adjustments checked daily to avoid unnecessary replenishment..?

  Yes

  No

  N/A

• Are the store using the adjustment codes correctly..?

  Yes

  No

  N/A

• Can the store provide evidence that locations are checked during investigation..?

  Yes

  No

  N/A

• Are all short picks codes 4,13 and 15 being checked daily..?

  Yes

  No

  N/A

• Check outstanding short picks from previous week. Were any corrections required..?

  Yes

  No

• How many units were found..?

• Can the store provide any evidence to show that root cause analysis is in place..?

  Yes

  No

  N/A

• Root Cause

  Capabilty

  Process

  Behaviour

  N\A

• Agreed actions that the store must complete.

• By When

  Date

Pending files

• Are returns and views being stored in line with current company guidelines to avoid unnecessary damage..

  Yes

  No

  N/A

• Is the returns file accurate..?

  Yes

  No

  N/A

• Number of errors..?

• Is the Pending View File Accurate..?

  Yes

  No

  N/A

• Number of errors..?

• Is the store clearing down the RPA..?

  Yes

  No

  N/A

• Have all raised disposal notes been released..?

  Yes

  No

  N/A

• Are any raised disposal notes older than 1 week..

  Yes

  No

  N/A

• Number of documents older than 1 week.

• Is the store actively maintaining the mismatch file..?

  Yes

  No

  N/A

• Root Cause

  Capabilty

  Process

  Behaviour

  N\A

• Agreed actions the store must Take

• By When

  Date

Pending Transfers

• Is there evidence to show that store are reviewing the SASP report..?

  Yes

  No

  N/A

• Can all unprocessed damaged units be accounted for..?

  Yes

  No

  N/A

• Number of errors..?

• Are damaged items stored as per current procedure to prevent any further damage occurring..?

  Yes

  No

  N/A

• Are the correct yellow labels attached to the products and completed in full..?

  Yes

  No

  N/A

• Is there evidence of the store utilising the repackaging tool kit..?

  Yes

  No

  N/A

• Are there any completed transfers in store..?

  Yes

  No

• Have these been released correctly..?

  Yes

  No

  N/A

• Does the transfer relate to one cage/Tote only..?

  Yes

  No

  N/A

• Is the cage label correctly completed and attached to the cage securely..?

  Yes

  No

  N/A

• Is the cage built/stacked to prevent further damage occurring whilst in transit..?

  Yes

  No

  N/A

• Are any of the completed cages damages..?

  Yes

  No

• Are there any small items in the cage..?

  Yes

  No

• Are small items in a Lidded Barton Tote..?

  Yes

  No

  N/A

• Is the cage level topped..?

  Yes

  No

  N/A

• Root Cause

  Capabilty

  Process

  Behaviour

  N\A

• Agreed actions that the store must take

• By When

  Date

Planning and communication

• Is there evidence that weekly board meetings are taking place..?

  Yes

  No

  N/A

• Is current stock performance on the agenda..?

  Yes

  No

• Are there any action plans around stock performance..?

  Yes

  No

  N/A

• Do store briefings contain information relating to stock accuracy..?

  Yes

  No

  N/A

• Actions around planning and communication required..?

  Yes

  No

• Agreed actions the store must take

• By when

  Date

• Next steps

  Select Escalate to HRBP Escalate to Investigation Manager Follow up Copy sent to RM RM follow up required Copy sent to Paul Mitchener

  • Escalate to HRBP
  • Escalate to Investigation Manager
  • Follow up
  • Copy sent to RM
  • RM follow up required
  • Copy sent to Paul Mitchener