C.O.N.T.R.O.L BM Review Checklist

What is the ESQI for the branch? Does the branch look good from a customers perspective?

Is customer sat on goal and is this reviewed regularily?

Does the branch pass a VSA audit?

Is the sales board visible and updated every day?

Is the branch meeting its sales expectations currently?

Does the branch have an effective marketing plan / what is the score on 20:40?

Does the branch have a solid boot too boot process?

Are the branch able to show evidence of a one way damage process?

Is there an organised OX/DX folder with a cost tracker?

Is a fuel tracker being used and updated regularily? Is the location of the fuel cards being tracked?

Are the 3 fuel options being communicated on the front end?

Is the latest net fuel number and the % collection score above expectation?

Had the branch manager put a montly forecast together?

Has a current PUA been reviewed by branch employees?

Is the general knowledge of the branch employees on the PUA sufficient for tenure?

Are Assured Hours being tracked effectively and have DH1 hours being reviewed?

Are employees rotas being reviewed often to minimise the risk of overtime?

Are folders reviewed regularily as well as the engagement tracker?

Is debt delegated out to a captain and are accounts assigned to different employees?

Is the branch able to provide an update on the TOP 5 60+ Accounts?

Are employees educated on key concepts? (eg. Remits/Credit Notes/Payments Log)