Title Page

  • Cornish Bakery Quarterly Audit

  • Conducted on

  • Completed by

  • Location
  • Personnel

Outside

  • External paintwork is in good condition, clean with no chips

  • Doors, windows, bakery display window & sills are clean and clear from debris

  • External Signage is clean & in good repair

  • Banners, Awning clean and displayed properly

  • No un-authorized posters or notices in the window

  • Planters displayed , in good condition and free from debris

  • Is there a CCTV sticker in the window

  • Window display correct for time of day & to merchandising standards

  • The surrounding ground is clear from litter, weeds and cigarette butts

  • External chairs, tables & parasols are clean and in good repair, neatly displayed with no wobbles

Front of House

  • Doormat clean for time of day and in good repair

  • Skirting boards and or edges are clean, dust free and in good repair including front counter<br>

  • Back counters in good condition, including doors. clean and clutter free no spray bottles/ cleaning products in view

  • Back counter doors all fitted and adjusted correctly

  • Are all FOH lights working including LEDs in windows & around counters, clean and dust free

  • Condiment, grab and go boxes/ crisp baskets / retail stands clean and products displayed neatly to brand standards with price ticket in good condition

  • Enough cutlery available, polished and in clean containers

  • Bins clean FOH, appropriate full level and clean

  • Till area tidy, dust and debris free

  • Drinks fridge/Drinks Well full, light working, filters and seals clean, good working order no leaks and all labels straight and tickets available

  • All Merchandising correct for the time of day and to brand standard

  • All ticket labels & pins are clean (No rust marks), straight and positioned to brand standard

  • Hot counter is clean, dust, crumb & smear free & in good working order (inc lights, hot panels) seals are intact ( between & around ceran plates)

  • Ambient deck is clean, dust & crumb free, smear free & in good repair.

  • Hand washing facilities available - hot & cold water, soap & blue roll (in dispenser, where applicable)

  • Product and drink recipe cards available and updated to current product versions

  • Are indoor plants healthy & dust free & pots clean.

  • Air condition working, vents, fans & surround casing clean and correct temperature. Door heaters in good working order & vents clean.

  • CCTV working. Camera domes are kept clean and all suitably positioned. (Tills, exits , displays etc)

  • Music system working all speakers and appropriate level according to trade

  • Tables, bases & chairs are clean & in good repair - check sides of cushioned seats x 3 no wobbly tables

  • Bakery FOH floor clean and in good repair

  • Customer - Toilet paper is available & in the holder, toilet, basin & floor clean. Soap is available & hand dryer working with no unpleasant smell, bin is clean and not overflowing. No Chemicals stored in the toilet

  • Is baby changing unit clean and functional

  • Is the daily record in the food safety management book filled out correctly, completed

  • Are the weekly pest checks completed

  • Are the monthly fire, emergency lighting checks completed, removed from book and kept in safe

  • Are the daily cleaning sheets completed & initialled

  • Are the weekly cleaning sheets completed & initialled

  • Are hazards being recorded

  • Is there a current production plan in place

  • Is a current day bake plan in use with hourlies being tracked and recorded.

Front of House Equipment

  • Combi Oven - Clean inside and out, including filter. In good working order and pre-heated where necessary

  • Is the Frost Top free of Ice build up and clean,

  • Ice Machine - clean internally, seals clean and in good repair, plastic scoop available and outside of the machine in a container, filter checked and checks for no leaks (waste pipe into pump)

  • Ovens in good working order, clean inside & out inc doors, seals clean and in good repair

  • Is extraction/ partridge system in good working order, vents clean

  • Oven Trays and racking in good repair and clean including wheels

  • Insectecutor is clean & working & in good condition

  • Blender Clean and in good working order

  • Hot chocolate machine clean and in good repair & working order

  • Hot chocolate made to spec

  • Fire Extinguishers tagged, in date, serviced, clean & in correct position

  • Is the coffee catcher clean with acceptable level of build up

  • Is pitcher rinser clean and in good working order

  • Is Grease Trap in good working order and clean

The Team

  • Is a bakery colleague behind the counter at all times, ready to welcome and acknowledge all customers according to time of day

  • Are the team saying goodbye to customers where possible

  • Can a Team Member quote our purpose

  • Can a Team Member quote our Values

  • Trip Advisor & Google push evident and all reviews responded to

  • Team clean shaven or neat beard

  • Long hair is tied back as per brand standard ( Plait or bun)

  • Jewellery to brand standards?

  • No team eating, drinking or chewing gum in sight of customers

  • Team members on break have uniform covered. Any team smoking are away from the premises & not in view of the customers

  • Are colleagues taking a minimum of a 20 min break when working 6 hours or more and taken at a suitable time? Are under 18's taking a 30 minute break every 4.5 hours? (Ask TMs)

  • All team in branded t shirt, Apron (Ironed & worn correctly), Jeans any colour and sensible enclosed clean shoes

  • Are loyalty cards being offered at the till point

  • What is your PTD NPS score (any colleague to be asked)

Product - please taste one of each product

  • Pasties to temperature - Max 63 degrees after 2 hrs however not to drop below 40 degrees within this period. If this question is failed all marks are to be removed from section. ( this is a brand standard to maintain quality)<br>

  • Allergen information available and up to date - are all team aware of where to find the information required

  • Has the allergen policy been read & signed by all colleagues in the food safety management book

  • Is Natasha Law being followed - no pre-packed food or drink to be served before a customer orders.

  • All team on duty aware of pasty/ sausage roll times on hot deck

  • Pasties baked to standard

  • Pastries proved correctly and baked to standard

  • Scones baked to standard

  • Cakes icing to standard and correct size

  • Availability correct for all products for the time of day

  • Probes & probe wipes available & all probes working ( minimum of 3)

  • Ask the barista to make a coffee - Is the recipe correct. Is the milk to spec. Consistency, silky & smooth, no bubbles, persistency & depth of foam

Back of House

  • All corridors clear from obstruction

  • All fire exits clear and sign posted

  • Prep area clean and free from debris - All S/S tables and splash backs clean inc legs and underneath

  • Dry storage area clean and free from debris

  • All food and drink items elevated from the ground

  • Walls clean

  • Floor clean and free from debris - check under appliances and prep tables

  • All chemical and cleaning materials available and COSHH data sheet displayed

  • Sink clean check shelving, taps, floor and splashbacks. No leaking taps& no limescale.

  • All lights working BOH

  • Dish washer working , softener and salt available and the appliance is clean no limescale. Detergent & rinse aid available and used

  • Prover clean and in working order - seals, door, castors & shelf brackets (seals in good order)

  • All open food date labelled - date opened & prepared, all old labels removed and only placed on tubs not lids

  • Date labeling sheet displayed on fridge ( Latest version)

  • Fridges clean- shelving , inside , seals intact and vents dust free, no leaks behind

  • Fridge layout displayed

  • Chopping board guide displayed

  • H&S Poster displayed with correct information

  • FIFO evident

  • Hand wash basin clean with Soap dispenser, blue roll filled and hot water

  • Food scales good working order and clean from debris

  • Freezer in good state of repair, clean, organised , floor and walls, fan, vent dust free, everything stored off the floor and no ice build up?

  • Fridge & freezers to correct temperature

  • Rentokil up to date and any pest activity actioned

  • PPE available - oven gloves, goggles, mask & rubber gloves

  • Team Toilet - Clean and Tidy

Office and Admin

  • Bakery at 100% Flow compliance completion

  • Are all New starters on FLOW

  • Team reviews complete - 6 monthly & Probationary reviews completed and signed by both parties)

  • Daily shift planner displayed & completed daily or/and Team aware of daily deployment & targets

  • Is the maintenance and correct authorisation procedure being followed, POs being raised correctly.

  • Are there any outstanding maintenance issues ( ongoing longer than 2 weeks)

  • Audits available to the team

  • Are all new starters compliant on People HR?

  • All FLOW journeys up to date?

  • Risk assessments up to date - Under 18, Maternity..

Admin and Financial

  • If cash has been taken, has it been banked and does this match the business sheet

  • Office is clean and organised

  • Safe count sheets are completed, with banking slips attached where applicable

  • Is the dongle & SIM card available & working (tested offline)

  • Refund slips available and signed - attached to safe count and stored in monthly file

  • No cash variances for the month +\minus £5 - Check Business Sheets

  • Safe floats are correct

  • Key log complete and up to date and stored in the safe

  • Monthly Folders ( Delivery notes/Bake Plans/Rotas/Timesheets/Waste sheets/All stock count & variance sheets)

  • Does the manager on duty know their YTD performance vs budget?

  • Is the training toolbox available and being used

  • Date of audit completion

  • Select date

  • Area manager

  • Bakery Manager

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