Title Page
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Cornish Bakery Quarterly Audit
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Conducted on
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Completed by
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Location
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Personnel
Outside
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External paintwork is in good condition, clean with no chips
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Doors, windows, bakery display window & sills are clean and clear from debris
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External Signage is clean & in good repair
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Banners, Awning clean and displayed properly
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No un-authorized posters or notices in the window
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Planters displayed , in good condition and free from debris
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Is there a CCTV sticker in the window
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Window display correct for time of day & to merchandising standards
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The surrounding ground is clear from litter, weeds and cigarette butts
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External chairs, tables & parasols are clean and in good repair, neatly displayed with no wobbles
Front of House
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Doormat clean for time of day and in good repair
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Skirting boards and or edges are clean, dust free and in good repair including front counter<br>
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Back counters in good condition, including doors. clean and clutter free no spray bottles/ cleaning products in view
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Back counter doors all fitted and adjusted correctly
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Are all FOH lights working including LEDs in windows & around counters, clean and dust free
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Condiment, grab and go boxes/ crisp baskets / retail stands clean and products displayed neatly to brand standards with price ticket in good condition
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Enough cutlery available, polished and in clean containers
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Bins clean FOH, appropriate full level and clean
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Till area tidy, dust and debris free
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Drinks fridge/Drinks Well full, light working, filters and seals clean, good working order no leaks and all labels straight and tickets available
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All Merchandising correct for the time of day and to brand standard
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All ticket labels & pins are clean (No rust marks), straight and positioned to brand standard
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Hot counter is clean, dust, crumb & smear free & in good working order (inc lights, hot panels) seals are intact ( between & around ceran plates)
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Ambient deck is clean, dust & crumb free, smear free & in good repair.
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Hand washing facilities available - hot & cold water, soap & blue roll (in dispenser, where applicable)
- Yes
- No
- N/A
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Product and drink recipe cards available and updated to current product versions
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Are indoor plants healthy & dust free & pots clean.
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Air condition working, vents, fans & surround casing clean and correct temperature. Door heaters in good working order & vents clean.
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CCTV working. Camera domes are kept clean and all suitably positioned. (Tills, exits , displays etc)
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Music system working all speakers and appropriate level according to trade
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Tables, bases & chairs are clean & in good repair - check sides of cushioned seats x 3 no wobbly tables
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Bakery FOH floor clean and in good repair
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Customer - Toilet paper is available & in the holder, toilet, basin & floor clean. Soap is available & hand dryer working with no unpleasant smell, bin is clean and not overflowing. No Chemicals stored in the toilet
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Is baby changing unit clean and functional
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Is the daily record in the food safety management book filled out correctly, completed
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Are the weekly pest checks completed
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Are the monthly fire, emergency lighting checks completed, removed from book and kept in safe
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Are the daily cleaning sheets completed & initialled
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Are the weekly cleaning sheets completed & initialled
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Are hazards being recorded
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Is there a current production plan in place
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Is a current day bake plan in use with hourlies being tracked and recorded.
Front of House Equipment
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Combi Oven - Clean inside and out, including filter. In good working order and pre-heated where necessary
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Is the Frost Top free of Ice build up and clean,
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Ice Machine - clean internally, seals clean and in good repair, plastic scoop available and outside of the machine in a container, filter checked and checks for no leaks (waste pipe into pump)
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Ovens in good working order, clean inside & out inc doors, seals clean and in good repair
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Is extraction/ partridge system in good working order, vents clean
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Oven Trays and racking in good repair and clean including wheels
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Insectecutor is clean & working & in good condition
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Blender Clean and in good working order
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Hot chocolate machine clean and in good repair & working order
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Hot chocolate made to spec
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Fire Extinguishers tagged, in date, serviced, clean & in correct position
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Is the coffee catcher clean with acceptable level of build up
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Is pitcher rinser clean and in good working order
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Is Grease Trap in good working order and clean
The Team
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Is a bakery colleague behind the counter at all times, ready to welcome and acknowledge all customers according to time of day
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Are the team saying goodbye to customers where possible
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Can a Team Member quote our purpose
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Can a Team Member quote our Values
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Trip Advisor & Google push evident and all reviews responded to
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Team clean shaven or neat beard
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Long hair is tied back as per brand standard ( Plait or bun)
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Jewellery to brand standards?
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No team eating, drinking or chewing gum in sight of customers
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Team members on break have uniform covered. Any team smoking are away from the premises & not in view of the customers
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Are colleagues taking a minimum of a 20 min break when working 6 hours or more and taken at a suitable time? Are under 18's taking a 30 minute break every 4.5 hours? (Ask TMs)
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All team in branded t shirt, Apron (Ironed & worn correctly), Jeans any colour and sensible enclosed clean shoes
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Are loyalty cards being offered at the till point
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What is your PTD NPS score (any colleague to be asked)
Product - please taste one of each product
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Pasties to temperature - Max 63 degrees after 2 hrs however not to drop below 40 degrees within this period. If this question is failed all marks are to be removed from section. ( this is a brand standard to maintain quality)<br>
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Allergen information available and up to date - are all team aware of where to find the information required
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Has the allergen policy been read & signed by all colleagues in the food safety management book
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Is Natasha Law being followed - no pre-packed food or drink to be served before a customer orders.
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All team on duty aware of pasty/ sausage roll times on hot deck
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Pasties baked to standard
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Pastries proved correctly and baked to standard
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Scones baked to standard
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Cakes icing to standard and correct size
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Availability correct for all products for the time of day
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Probes & probe wipes available & all probes working ( minimum of 3)
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Ask the barista to make a coffee - Is the recipe correct. Is the milk to spec. Consistency, silky & smooth, no bubbles, persistency & depth of foam
Back of House
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All corridors clear from obstruction
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All fire exits clear and sign posted
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Prep area clean and free from debris - All S/S tables and splash backs clean inc legs and underneath
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Dry storage area clean and free from debris
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All food and drink items elevated from the ground
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Walls clean
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Floor clean and free from debris - check under appliances and prep tables
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All chemical and cleaning materials available and COSHH data sheet displayed
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Sink clean check shelving, taps, floor and splashbacks. No leaking taps& no limescale.
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All lights working BOH
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Dish washer working , softener and salt available and the appliance is clean no limescale. Detergent & rinse aid available and used
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Prover clean and in working order - seals, door, castors & shelf brackets (seals in good order)
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All open food date labelled - date opened & prepared, all old labels removed and only placed on tubs not lids
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Date labeling sheet displayed on fridge ( Latest version)
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Fridges clean- shelving , inside , seals intact and vents dust free, no leaks behind
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Fridge layout displayed
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Chopping board guide displayed
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H&S Poster displayed with correct information
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FIFO evident
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Hand wash basin clean with Soap dispenser, blue roll filled and hot water
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Food scales good working order and clean from debris
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Freezer in good state of repair, clean, organised , floor and walls, fan, vent dust free, everything stored off the floor and no ice build up?
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Fridge & freezers to correct temperature
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Rentokil up to date and any pest activity actioned
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PPE available - oven gloves, goggles, mask & rubber gloves
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Team Toilet - Clean and Tidy
Office and Admin
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Bakery at 100% Flow compliance completion
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Are all New starters on FLOW
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Team reviews complete - 6 monthly & Probationary reviews completed and signed by both parties)
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Daily shift planner displayed & completed daily or/and Team aware of daily deployment & targets
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Is the maintenance and correct authorisation procedure being followed, POs being raised correctly.
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Are there any outstanding maintenance issues ( ongoing longer than 2 weeks)
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Audits available to the team
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Are all new starters compliant on People HR?
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All FLOW journeys up to date?
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Risk assessments up to date - Under 18, Maternity..
Admin and Financial
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If cash has been taken, has it been banked and does this match the business sheet
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Office is clean and organised
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Safe count sheets are completed, with banking slips attached where applicable
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Is the dongle & SIM card available & working (tested offline)
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Refund slips available and signed - attached to safe count and stored in monthly file
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No cash variances for the month +\minus £5 - Check Business Sheets
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Safe floats are correct
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Key log complete and up to date and stored in the safe
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Monthly Folders ( Delivery notes/Bake Plans/Rotas/Timesheets/Waste sheets/All stock count & variance sheets)
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Does the manager on duty know their YTD performance vs budget?
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Is the training toolbox available and being used
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Date of audit completion
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Select date
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Area manager
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Bakery Manager