Area needing corrective action:
Select
Cleanliness of facility
Personal Training Department deficiency
General Facility standards
Fitness Counselor deficiency
Front Desk Service
Kids' Club
Action required by Corey
Cleanliness of facility Personal Training Department deficiency General Facility standards Fitness Counselor deficiency Front Desk Service Kids' Club Action required by Corey
Area of concern or repair needed:
Cleanliness of facility corrective action:
Select
Dirty area should be cleaned immediately.
Morning and afternoon inspections should be performed on sited area to ensure future cleanliness
Repair should be completed within 30 days.
Repair should be completed within 60 days
Cleaning checklist must be modified to correct problem
Area will be reinspected randomly before next audit
Document in employee file
Dirty area should be cleaned immediately. Morning and afternoon inspections should be performed on sited area to ensure future cleanliness Repair should be completed within 30 days. Repair should be completed within 60 days Cleaning checklist must be modified to correct problem Area will be reinspected randomly before next audit Document in employee file
Personal Training: Unsatisfactory results in the following area/areas:
Select
Training appointment book highlighted through previous day.
Name, phone number and appointment type for each appointment
Trainers' schedules highlighted for 1 1/2 weeks out
Calling to confirm appointments
Production board current
Trainer Cleaning Checklist completed
Current client files in order for each individual trainer
Central 1-31 file contains missed MO's
MO's filled out completely-Max heart rate, lean mass, fat mass and all questions front and back
Document in employee file
Training appointment book highlighted through previous day. Name, phone number and appointment type for each appointment Trainers' schedules highlighted for 1 1/2 weeks out Calling to confirm appointments Production board current Trainer Cleaning Checklist completed Current client files in order for each individual trainer Central 1-31 file contains missed MO's MO's filled out completely-Max heart rate, lean mass, fat mass and all questions front and back Document in employee file
Trainer:
Corrective action needed:
Select
Book updated/corrected immediately.
Trainer retrained on proper procedures.
Document in employee file.
Deficient area will be randomly inspected before next audit.
Book updated/corrected immediately. Trainer retrained on proper procedures. Document in employee file. Deficient area will be randomly inspected before next audit.
General Facility-Repair or Maintenance needed:
Corrective action needed:
Select
Repair or maintenance should be completed immediately
Repair or maintenance should be completed within 30 days
Repair or maintenance should be completed within 60 days
Area will be randomly reinspected before next audit
Repair or maintenance should be completed immediately Repair or maintenance should be completed within 30 days Repair or maintenance should be completed within 60 days Area will be randomly reinspected before next audit
Sales-Unsatisfactory results in the following area/areas:
Select
MPL completely filled out and highlighted.
TI log sourced and highlighted.
Bottom of email inquiry log completed correctly.
Guest Log correctly completed (accurate sourcing).
Scheduling MO time and trainer and recording in Guest Log.
Production Board up-to-date.
Membership Binder contains current leads.
Membership Binder contains new member log.
Daily Tasks and Records up-to-date.
Daily Appointments Section updated.
Guest Courtesy Cards completed front and back.
Feedback board updated.
Club manager using checklist to check sales binder.
MPL completely filled out and highlighted. TI log sourced and highlighted. Bottom of email inquiry log completed correctly. Guest Log correctly completed (accurate sourcing). Scheduling MO time and trainer and recording in Guest Log. Production Board up-to-date. Membership Binder contains current leads. Membership Binder contains new member log. Daily Tasks and Records up-to-date. Daily Appointments Section updated. Guest Courtesy Cards completed front and back. Feedback board updated. Club manager using checklist to check sales binder.
Fitness Counselor:
Corrective action needed:
Select
Retrain on proper systems
Document in employee file
Club manager monitor progress in deficient area
Area will be randomly reinspected before next audit
Operations Manager monitor progress twice daily.
Retrain on proper systems Document in employee file Club manager monitor progress in deficient area Area will be randomly reinspected before next audit Operations Manager monitor progress twice daily.
Front Desk-Unsatisfactory results in the following area/areas:
Select
Front desk is greeting members hi/bye and using names while scanning.
Three members scanned in and were in good standing/alerts addressed.
FD knows Incident Report Policy.
Front desk employee is using inventory sheets.
FD knows Cancel Procedure.
FD knows WI/TI guest procedures.
Staff logs broken equipment in Maintenance Binder and posts out of order signs.
All binders in place.
Front desk is greeting members hi/bye and using names while scanning. Three members scanned in and were in good standing/alerts addressed. FD knows Incident Report Policy. Front desk employee is using inventory sheets. FD knows Cancel Procedure. FD knows WI/TI guest procedures. Staff logs broken equipment in Maintenance Binder and posts out of order signs. All binders in place.
Front Desk Associate:
Corrective action needed:
Select
Retrain on proper systems
Document in employee file
Club manager monitor progress in deficient area
Area will be randomly reinspected before next audit
Operations Manager monitor progress twice daily.
Retrain on proper systems Document in employee file Club manager monitor progress in deficient area Area will be randomly reinspected before next audit Operations Manager monitor progress twice daily.
Kids' Club-Unsatisfactory results in area/areas:
Select
First aid kit stocked.
Area clean and free of trash.
All toys put away.
No hazards.
Hand sanitizer available at entrance.
Sign in log
Activities for kids being followed.
First aid kit stocked. Area clean and free of trash. All toys put away. No hazards. Hand sanitizer available at entrance. Sign in log Activities for kids being followed.
Kids' Club Team Member:
Corrective action needed:
Select
Retrain on proper systems
Document in employee file
Club manager monitor progress in deficient area
Area will be randomly reinspected before next audit
Operations Manager monitor progress twice daily.
Retrain on proper systems Document in employee file Club manager monitor progress in deficient area Area will be randomly reinspected before next audit Operations Manager monitor progress twice daily.
Area needing action by Corey:
Timeline for completion of corrective action:
30 days
60 days
90 days
6 months
Next year
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Anonymous
Corrective Action
Corrective action form derived from audit/inspection.
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