Audit
Area needing corrective action:
- Cleanliness of facility
- Personal Training Department deficiency
- General Facility standards
- Fitness Counselor deficiency
- Front Desk Service
- Kids' Club
- Action required by Corey
Area of concern or repair needed:
Cleanliness of facility corrective action:
- Dirty area should be cleaned immediately.
- Morning and afternoon inspections should be performed on sited area to ensure future cleanliness
- Repair should be completed within 30 days.
- Repair should be completed within 60 days
- Cleaning checklist must be modified to correct problem
- Area will be reinspected randomly before next audit
- Document in employee file
Personal Training: Unsatisfactory results in the following area/areas:
- Training appointment book highlighted through previous day.
- Name, phone number and appointment type for each appointment
- Trainers' schedules highlighted for 1 1/2 weeks out
- Calling to confirm appointments
- Production board current
- Trainer Cleaning Checklist completed
- Current client files in order for each individual trainer
- Central 1-31 file contains missed MO's
- MO's filled out completely-Max heart rate, lean mass, fat mass and all questions front and back
- Document in employee file
Trainer:
Corrective action needed:
- Book updated/corrected immediately.
- Trainer retrained on proper procedures.
- Document in employee file.
- Deficient area will be randomly inspected before next audit.
General Facility-Repair or Maintenance needed:
Corrective action needed:
- Repair or maintenance should be completed immediately
- Repair or maintenance should be completed within 30 days
- Repair or maintenance should be completed within 60 days
- Area will be randomly reinspected before next audit
Sales-Unsatisfactory results in the following area/areas:
- MPL completely filled out and highlighted.
- TI log sourced and highlighted.
- Bottom of email inquiry log completed correctly.
- Guest Log correctly completed (accurate sourcing).
- Scheduling MO time and trainer and recording in Guest Log.
- Production Board up-to-date.
- Membership Binder contains current leads.
- Membership Binder contains new member log.
- Daily Tasks and Records up-to-date.
- Daily Appointments Section updated.
- Guest Courtesy Cards completed front and back.
- Feedback board updated.
- Club manager using checklist to check sales binder.
Fitness Counselor:
Corrective action needed:
- Retrain on proper systems
- Document in employee file
- Club manager monitor progress in deficient area
- Area will be randomly reinspected before next audit
- Operations Manager monitor progress twice daily.
Front Desk-Unsatisfactory results in the following area/areas:
- Front desk is greeting members hi/bye and using names while scanning.
- Three members scanned in and were in good standing/alerts addressed.
- FD knows Incident Report Policy.
- Front desk employee is using inventory sheets.
- FD knows Cancel Procedure.
- FD knows WI/TI guest procedures.
- Staff logs broken equipment in Maintenance Binder and posts out of order signs.
- All binders in place.
Front Desk Associate:
Corrective action needed:
- Retrain on proper systems
- Document in employee file
- Club manager monitor progress in deficient area
- Area will be randomly reinspected before next audit
- Operations Manager monitor progress twice daily.
Kids' Club-Unsatisfactory results in area/areas:
- First aid kit stocked.
- Area clean and free of trash.
- All toys put away.
- No hazards.
- Hand sanitizer available at entrance.
- Sign in log
- Activities for kids being followed.
Kids' Club Team Member:
Corrective action needed:
- Retrain on proper systems
- Document in employee file
- Club manager monitor progress in deficient area
- Area will be randomly reinspected before next audit
- Operations Manager monitor progress twice daily.
Area needing action by Corey:
Timeline for completion of corrective action:
