Costa Moment Of Clarity

• Store

• Store Number

• Manager(s) conducting review

• Manager

• Conducted on

  Date

Area

• Store entrance: Window/Exterior Point of Sale. (You should see the below messaging (segments/Dayparts may vary)

• Customer & Sales<br>• You observe a ‘smile’ /acknowledgement within 5 seconds of joining the queue.<br>• Customers are offered an appropriate upsell (Character Roast/Chocolate cake/Travel cups as main targets)<br>• Team can describe the new character roast with authority<br>• All customers receive a farewell.<br>

  Yes

  No

  N/A

• Allergens:<br>• Ask for a Bonfire Spiced latte and mention an allergy to dairy – is the allergen process followed?<br>

  Yes

  No

  N/A

• Sandwich Fridge: You will see:<br>• A lunch deal shelf with stripping<br>• Chicken & Bacon sandwich is on this shelf

  Yes

  No

  N/A

• New Lines check:<br>• Carrot and Coriander soup <br>• Beef Bolognese Mac n Cheese is available<br>o Check Merrychef cooking time is 2minutes 15 seconds<br>• Egg Mayonnaise sandwich

  Yes

  No

  N/A

• Sweet Counter<br>• All new labels and orange liner in place<br>

  Yes

  No

  N/A

• New lines check:<br>• Seriously chocolate cake (on white stand)<br>• Lotus Biscoff Muffin (with biscuit on top)<br>• Raspberry & white choc muffin<br>• Choc and hazelnut cookie(vegan)<br>• Choc and caramel bun<br>• Fruit teacake (vegan) (Check no old non-vegan stock)<br>• Triple choc muffin-new recipe<br>New equipment is in place: (as you face the counter – Counter will vary<br>

  Yes

  No

  N/A

• Impulse<br>New Lines Check:<br>• Walking Mummy Gingerbread<br>• Spider Mallow shortcake<br>• Milk chocolate coins merchandised on Donut tree<br>• Lindor chocolate truffles (returning)<br>• Millionaire mallow bites (returning)<br>• POS 2 for£4 multibuy POS is displayed for mini sharing bags.<br>• POS 2 for £2 chocolate bars POS is displayed<br>Delisted: still on sale Yes /no- If yes- stock on hand quantity<br>o Ice cream Gingerbread<br>o Baked Salted Pretzel<br>o Naturally sweet dried mango

  Yes

  No

  N/A

• Merchandise (allocated)<br>• Glitter cup is available at £4.99<br>• Costa at home range

  Yes

  No

  N/A

• Beverages<br>• Premium Filter coffee is available and temperature is 96*C<br>• Ask: Can I purchase a strawberry cold brew?<br>o It’s not on the menu but can still be made by adding the syrup as an extra.

  Yes

  No

  N/A

• Back of house<br>• Activity Tracker is on show and completed<br>• Team have attended/held a huddle <br>o Bonus!: Ask the team the sales/waste for the huddle that day<br>

  Yes

  No

  N/A

Store Images

• Store Window Board 1

  

• Store Window Board 2

  

• Store Window Board 3

  

• Sandwich Fridge Compliant

  

• New Line Check

  

• Menu Board Messaging (May Vary)

  

CORRECTIVE ACTIONS

• Action points and comments, please number action points

• Store Keyholder signature

  Sign

• Signature of marker

  Sign