Title Page
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Conducted on
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Prepared by
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Location
Health and safety
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Lifting, Is team competent and understand correct lifting procedure, demonstrate : Ref Page 6
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Can team name the top 4 critical hazards
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Knives, are team competent with Knives and PPE equipment. (show they know where gear is stored)
Food Safety
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Calibration, can the team demonstrate how to calibrate/take and record temperatures. (check temp record book)Ref Page 16/17
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Cleaning, Is the department following correct cleaning procedures? check cutting boards and knives for build up<br>
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Stock Rotation, is the team following FIFO Principles
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Shelf life, are the correct day dots on display being applied to the correct products : Ref Page 29 (check shelf life Book)
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Trace ability, Are team members checking ingredients/ product expiry dates, check hangsell products
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Mussels, Is the Mussel case clean and the correct salt ratio applied 10gms to 1 ltr of water, are there any dead mussels?
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Thawing, Is product thawed correctly? is the fast thawing method being used correctly ? are day dots applied, Check defrost log: Ref Page 24
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Cooked and Raw, Is cooked and Raw properly divided in hangsell and BTC, are cooked products above raw in chiller.
Customer service
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Is pride taken in appearance?
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Watch them serving, are they engaging with customer
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What is C.A.P.S
Principles of display
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Merchandising, Is the team aware of their key lines (mailer)
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Is the BTC flow being followed? : Ref Page 47
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Space for sales, check sales history. Use of a space saver? : Ref Page 50
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Ticketing, are 100gm tickets used for crusations/surimi and kg prices for fish fillets and whole fish? : Ref Page 52
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Apply the 'would I buy it test' - does the fish look fresh and appealing
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Marinara, Salmon is not being used in Marinara : Ref Page 51
Hangsell
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Flow, is the correct flow being displayed? : Ref Page 57
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Are products priced with a minimum of $5 retail (excluding surimi)
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Space for sales, check sales history, MPL's set at 25%?
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Ticketing, below to the left? No price on kg products and price on ASR lines
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Promotions, are Mailer lines available?
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Rotation, has product been rotated newest stock underneath and oldest stock on top.
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Apply the 'would I buy it' Test?
Retail Freezer
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Check for freezer burn on products<br>
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Check dates of 5 products at the bottom of retail freezer
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Is the retail freezer clean? Data strip not broken, glass cleaned, inside and outsides?
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Does flow follow the Food Project Handguide : Ref Page 59
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Are all products Ticketed? Is it easy to identify product with price?
Processes
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Are team ordering 2 days out to get full availability?
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Stocktake, Do team know how to create a stocktake
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Does Team member Know how to check Base count, Missed items, and Variance report for stocktake?
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Check Hangsell for Proactive mark downs.<br>
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Is the team aware of the correct process in getting a credit for both DC and Direct vendor parties : Ref Page 74
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AQ's, do the team know and understand how to do an AQ for non-promotional lines?
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SMP, Are the correct SMP's set up in rear store? Today's load, Previous load and Long term overs ? : Ref Page 77/78
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Are Dilo routines being followed? check gap scan and Investigations?
Product information
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What does a Monk fish look like (answer: Ugly)
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Do they know the best cooking methods for their key sellers?
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What is the difference between Bluff oysters and Pacific Oysters? (answer:Bluff are wild pacific are farmed)
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Where will I find when fish is available seasonally (quotas) :Ref Page 116-119