Countdown Store Standards Evaluation FY17

• Audit Title

• Conducted on

  Date

• Prepared by

• Ratings - UP - 50% or less PIR - 51% to 70% EFP - 71% to 80% HP - 81% to 90% EXP - 91% to 100%

Car park

• Gardens tidy

  yes

  no

• Car park and garden litter free

  yes

  no

• Bins emptied and clean

  yes

  no

• Is exterior of building graffiti/damage free?

  yes

  no

Entrance

• Window posters tidy and current including EAS gates<br><br>

  yes

  no

• Floral presentation / impact

  red

  Amber

  green

  n/a

• Mailers and newspapers available

  yes

  no

• Entry impact? Do we have the right product at entry and are they well presented

  yes

  no

• Trolleys and baskets available for customers

  yes

  no

Produce

• How many customer gaps

  red

  Amber

  green

  n/a

• MBTs and ends with good impact and right place for customer.

  red

  Amber

  green

  n/a

• Bulk Foods standards / availability?

  red

  Amber

  green

  n/a

• Quality check - would I buy it test and one crate rule

  red

  Amber

  green

  n/a

• Cleaning up to standard

  yes

  no

• All product ticketed including adhocs

  yes

  no

• Overall department presentation standards

  red

  Amber

  green

  n/a

Bakery

• How many customer gaps?<br>

  red

  Amber

  green

  n/a

• Cake range and quality for time of day<br>

  red

  Amber

  green

  n/a

• Bread range and quality for time of day<br>

  red

  Amber

  green

  n/a

• MBTs impact and right product?<br>

  red

  Amber

  green

  n/a

• Cleaning up to standards

  yes

  no

• All product ticketed including adhocs

  yes

  no

• Overall department presentation and standards

  red

  Amber

  green

  n/a

Deli

• How many customer gaps?

  red

  Amber

  green

  n/a

• How is the rosetting and cabinet presentation for impact?

  red

  Amber

  green

  n/a

• Quality check and would I buy it test

  red

  Amber

  green

  n/a

• Hot chickens available from 9am till 8pm

  yes

  no

• Cleaning up to standards including glass

  yes

  no

• Cheese bar and 5 tier(meats) cabinets stock weight and display standard

  red

  Amber

  green

  n/a

• All product ticketed including adhocs

  yes

  no

• Overall department presentation, standards

  red

  Amber

  green

  n/a

Seafood

• How many customer gaps

  yes

  no

• Presentation of hang sell unit

  yes

  no

• Overall range and availability in serve over case

  yes

  no

• Cleaning up to standards including glass

  yes

  no

• All product ticketed including adhocs

  yes

  no

• Overall department presentation

  red

  Amber

  green

  n/a

Meat

• How many customer gaps

  red

  Amber

  green

  n/a

• Quality check and would I buy it test

  red

  Amber

  green

  n/a

• Meat case filling no more than 2 high

  yes

  no

• Retail freezer presentation and availability

  red

  Amber

  green

  n/a

• Cleaning up to standards

  yes

  no

• All product ticketed including adhocs

  yes

  no

• Pet food case presentation and availability

  red

  Amber

  green

  n/a

• Overall department presentation and standards

  red

  Amber

  green

  n/a

Perishables

• How many customer gaps?

  red

  Amber

  green

  n/a

• Milk case clean and empty milk crates removed

  red

  Amber

  green

  n/a

• Cleaning up to standards

  yes

  no

• All product ticketed including adhocs

  yes

  no

• Egg availability

  red

  Amber

  green

  n/a

• Overall department presentation standards

  red

  Amber

  green

  n/a

Long life

• Liquor - ends and off location standards/impact

  red

  Amber

  green

  n/a

• Liquor how many customer gaps

  red

  Amber

  green

  n/a

• Overall liquor presentation

  red

  Amber

  green

  n/a

• Long life ends and wings well presented

  red

  Amber

  green

  n/a

• Off locations and aisle stacks presentation make sense and tidy. Well ticketed

  red

  Amber

  green

  n/a

• Cleaning up to standards including kick plates

  yes

  no

• Bread correct levels for time of day

  yes

  no

• Grocery how many customer gaps?

  red

  Amber

  green

  n/a

• Clip strip programme maintained throughout

  red

  Amber

  green

  n/a

• Presentation Standards (face up/filling std)

  red

  Amber

  green

  n/a

Checkouts

• How do you rate the customer service?

  red

  Amber

  green

  n/a

• Front end stock levels, confectionary and newspapers etc....

  red

  Amber

  green

  n/a

• No queues at checkouts, no more than 3 in each lane except SCO

  red

  Amber

  green

  n/a

• General cleaning up to standard

  yes

  no

• Drink fridges full?

  red

  Amber

  green

  n/a

Stockroom

• SMP in place

  red

  Amber

  green

  n/a

• No loose trolleys

  yes

  no

• General cleaning up to standards

  yes

  no

General

• Cafeteria standard?

  red

  Amber

  green

  n/a

• Are staff facilities clean and well maintained?

  red

  Amber

  green

  n/a

• Office areas tidy and clean?

  red

  Amber

  green

  n/a

• Uniform standards across the store?

  red

  Amber

  green

  n/a

Sign Off

• Duty Manager

  Sign

• Group Manager

  Sign