CPC Optus

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

First impressions

• How many staff were present on the floor?

  Select 1 2 3 4 5 6 7

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

• How many customers were in the store

  Select 0 1 2 3 4 5 6 7+

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7+

• Is the store sufficiently staffed?

  Yes

  No

  N/A

• If no customers, we're staff being productive?

  Yes

  No

  N/A

• Is the store clean?

  Yes

  No

  N/A

• Was a morning meeting conducted?

  Yes

  No

  N/A

• Is the most up to date snapshot clearly visible?

  Yes

  No

  N/A

Presentation

• Are all staff in correct Optus branded uniform?

  Yes

  No

  N/A

• Do all staff have a name badge on?

  Yes

  No

  N/A

• Are all the TV's correct and working?

  Yes

  No

  N/A

• Are Ll phones correctly secured to the power wall ?

  Yes

  No

  N/A

• Are All F+B cards correct on the power wall?

  Yes

  No

  N/A

• Has the store recently been dusted?

  Yes

  No

  N/A

• Does the store look like it was vacuumed the previous evening?

  Yes

  No

  N/A

• Does the store look like it was mopped the previous evening?

  Yes

  No

  N/A

Sales

• Is the most up to date MTD and Rep Report clearly visible in store ?

  Yes

  No

  N/A

• What is the store currently at % to target

• Is store currently achieving Con New target according to MTD?

  Yes

  No

  N/A

• Is store currently achieving Biz New target according to MTD?

  Yes

  No

  N/A

• Is store achieving DA target according to MTD?

  Yes

  No

  N/A

• Is store currently achieving Postpaid Wireless target according to MTD?

  Yes

  No

  N/A

• Is the store a 'Fixed' store ?

  Yes

  No

  N/A

• If yes to the above, is the store hitting fixed target according to MTD?

  Yes

  No

  N/A

• Is the store currently achieving over $40 per connection?

  Yes

  No

  N/A

Staff KPI

• Are staff using the database to call customers who are out of contract?

  Yes

  No

  N/A

• Are the staff maintaining a $0 cost to the business?

  Yes

  No

  N/A

• Have staff completed ALL required Optus Learning?

  Yes

  No

  N/A

• Have staff performed the FOYF quiz?

  Yes

  No

  N/A

• Are staff getting a regular 1 on 1?

  Yes

  No

  N/A

• Are staff punctual?

  Yes

  No

  N/A

Staff knowledge

• Can staff demonstrate Why Optus?

  Yes

  No

  N/A

• Can staff tell you where they are currently sitting for there personal targets?

  Yes

  No

  N/A

• Can staff complete a mystery shopping role play with a minimum of 90%

  Yes

  No

  N/A

• Are all staff using open ended questioning?

  Yes

  No

  N/A

• Are staff interacting with customers in a manner that sets us apart from our competitors?

  Yes

  No

  N/A

Manager admin

• Are all epay invoices received into stock correctly?

  Yes

  No

  N/A

• Are all Force and Cellnet invoices received into stock correctly?

  Yes

  No

  N/A

• Has the store been correctly merchandised?

  Yes

  No

  N/A

• Is the tracker correct and up to date?

  Yes

  No

  N/A

• Has serial on hand been completed?

  Yes

  No

  N/A

• Have all admin deadlines been hit without fail?

  Yes

  No

  N/A

• Is the store reject level at an acceptable amount ?

  Yes

  No

  N/A

• Is the store database up to date ?

  Yes

  No

  N/A

• Are staff 1-1's being done on the dell streak?

  Yes

  No

  N/A

• Are staff 1-1's being uploaded to the Dropbox

  Yes

  No

  N/A

• Is store displaying the Why Optus, Why not Voda And Top 1 Liners laminates?

  Yes

  No

  N/A

Marketing

• What are other companies doing within the centre in terms of marketing.

• Could we get involved with any in store marketing?

  Yes

  No

  N/A

• What? Where? Why?

Other

• Please record any maintainable issues. Include pictures of area

• Please supply photo's here if required

  Media

• General comments about visit

• Signature of Reviewer

  Sign

• Signature of Manager on Duty

  Sign