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CPH Front Office Checklist ( Night Shift) (casa)

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Title Page

Session
Conducted on
Prepared by

Untitled Page

Night Shift Routine (11pm - 7pm)

Doing inspection surrounding the hotel at 11pm.(Checking on corridor, main door and garden lamp)
Processing room check-in
Handling guest complaints and questions
Make reservations over the phone
Answering any phone calls
Answer all emails

Night Audit(6am)

Management Report from System
Print Management Report
Daily Revenue Report from system
Update & Print Daily Revenue Report from system

Night Shift Hand Over & Take Over Morning Shift Checklist

Checking on FLOAT MONEY - RM500.00
Hand Over Room Blocking List

Comments/Feedbacks By Guests

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Challenges Faced By Department

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Anonymous

CPH Front Office Checklist ( Night Shift) (casa)

Use this Template

Print as PDF

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