CPW 109 Store visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Leadership

• Engaging daily brief ?

  Yes

  No

  N/A

• SFL plan & activity (appropriate to store)?

  Yes

  No

  N/A

• Weekly / monthly reviews across all KPI's ?

  Yes

  No

  N/A

• Evidence of observational coaching (pinpoint docs) ?

  Yes

  No

  N/A

• Colleagues targeted & performance tracked across key metrics and up to date ?

  Yes

  No

  N/A

• 4Tune tracker up to date and right conversions had ?

  Yes

  No

  N/A

• Licence to trade being maximised ?

  Yes

  No

  N/A

Pinpoint

• Back office plan / posters up to date & engaging ?<br>

  Yes

  No

  N/A

• Team using fastrack PinPoint with every customer ?

  Yes

  No

  N/A

• Team clear on escalation routes to resolve barriers ?

  Yes

  No

  N/A

Commercial business review

• Notional Margin

  >100%

  <100%

• PPCR

  >5%

  <5%

• Upgrade Mix

  >50%

  <50%

• 4G Mix

  >63%

  <63%

• RightSell average PPNM

  >£85

  <£85

• GSHT

  >50%

  <50%

• GSLT

  >10%

  <10%

• Broadband

  >100%

  <100%

Agreed actions

• By who & when

• BM

  Sign

• RGM

  Sign