CPW Mansfield AM Weekly Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Meeting Time and Date:

  Date

• Floor walk completed by BM?

Store Standards

• Are Routines and Rituals being completed correctly and being signed off on the morning briefs?

  Yes

  No

  N/A

• Fire alarm tests completed and health and safety being considered around the store?

  Yes

  No

  N/A

• Are all demo handsets and devices available to customers and working?

  Yes

  No

  N/A

• Is all store VM to plan and any missing VM on order?

  Yes

  No

  N/A

• Is general housekeeping to a high standard?

  Yes

  No

  N/A

• Any outstanding property issues?

  Yes

  No

  N/A

• Comments / Actions Required

Process and Procedures

• MSC's being conducted to grade?

  Yes

  No

  N/A

• Lateness reviews being carried out where necessary?

  Yes

  No

  N/A

• Evidence of figures being regularly updated for the team to measure their performance vs targets given?

  Yes

  No

  N/A

• Any outstanding 2nd and faulty items?

  Yes

  No

  N/A

• Any repairs over 60 days?

  Yes

  No

  N/A

• Any unused demo stock?

  Yes

  No

  N/A

• Previous weeks CFC completion:

• Does every employee have log ins for company sites, how2, CFC, wcss?<br>

  Yes

  No

  N/A

Store Sales Performance

• Store NTM performance vs target - Target being 100%

• Target achieved

  Yes

  No

  N/A

• Post Pay average NTM - Target £72.00

• Target achieved

  Yes

  No

  N/A

• Store ATV performance - Target £40.00

• Target achieved

  Yes

  No

  N/A

• Store sim only performance - target 15

• Target achieved

  Yes

  No

  N/A

• Store Geek Squad High Tier penetration - Target being 50%

• Target achieved

  Yes

  No

  N/A

• Store Geek Squad Low Tier penetration - Target being 20%

• Target achieved

  Yes

  No

  N/A

• Store ASR performance - Target being 40%

• Target achieved

  Yes

  No

  N/A

• Store broadband performance - target 6

• Target achieved

  Yes

  No

  N/A

• Store URS performance - Target 5% of footfall

• Target achieved

  Yes

  No

  N/A

• Finance review emailed to store by AM to support weekly focus's?

  Yes

  No

  N/A

• Key observations by AM of teams performances

• End of day figures process being followed?

  Yes

  No

  N/A

People

• Team weekly reviews completed from previous week on performance?

  Yes

  No

  N/A

• Support provided to the team to maximise performance and the correct behaviours

• Evidence of team using broadband tariff tailor and standard tariff tailor in store?

  Yes

  No

  N/A

• Morning briefs being carried out daily and kept on file for reference?

  Yes

  No

  N/A

• Evidence of team communications taking place and BM copied in?

  Yes

  No

  N/A

• Amount of team E-Learning modules completed, evidence of AM promoting self development within the team

• E-Learning comments

Customer

• Evidence of celebrating great customer scores

  Yes

  No

  N/A

• Any appeals outstanding for BM attention

• Walk out working scores MTD

• FCA scores MTD

AOB & Comments

• Best Practice sharing

• Actions required and agreed

• BM comments

• Manager conducting review

  Sign

• Employee agreeing to review and actions

  Sign