CPW Mansfield - Fit For Trade Review - May 2014 update

• Store Details

  1837 - Mansfield3

  820 - Mansfield2

• Conducted on

  Date

• Conducted by

• This Fit For Trade document is to be completed once weekly. It will be used to gain an accurate reflection of Assistant Manager performance in regards store operations and compliance in accordance to business focus's and Branch Manager expectations.
  Any highlighted areas for improvement will be recorded and followed up the following week.

Team Updates

• Review documents completed, up to date and visible in the back office?

  Yes

  No

• Are routines and rituals completed correctly on a daily basis?

  Yes

  No

• All back office posters, notices and information relevant to the current business focus's?

  Yes

  No

• Team performance management in place?

  Yes

  No

Sales Floor

• Store music system working correctly?

  Yes

  No

• All POS present and correct?

  Yes

  No

• All terminals tidy and team in store's uniform presentation to expectation?

  Yes

  No

• Accessories merchandised to a high standard and clean?

  Yes

  No

• Front of store well presented to passers by?

  Yes

  No

• Window displays correct and windows clean and tidy?

  Yes

  No

• All sales floor terminals, keyboards, chip and pins and scanners working correctly?

  Yes

  No

• Buyers guide stands well presented and stocked?

  Yes

  No

• Sales floor dust free?

  Yes

  No

• All Demo Equipment present and working?

  Yes

  No

• Can one of the sales floor team explain what is meant by zoning?

  Yes

  No

• Any fixtures missing from the sales floor? (If yes please detail below)

  No

  Yes

Store Facilities Standards

• Are the back office / stockrooms clean and organised?

  Yes

  No

• All mag locks fully operational?

  Yes

  No

• Managers office area clean, tidy and organised?

  Yes

  No

• All front and back office lighting operational?

  No

  Yes

• Door and safe locked and secure?

  Yes

  No

• Fire alarm completed weekly and up to date?

  Yes

  No

• Kitchen & appliances clean?

  Yes

  No

• Toilets clean and organised?

  Yes

  No

Back Office Admin Checks

• MSC's completed daily? And include full none serial gift check, 2nd and faulty list printed and checked along with a serial check of cws, hab, rephab and inshab

  Yes

  No

• Stock in control forms being used on every delivery?

  Yes

  No

• Stationary supplies in good stock?<br>I.e. Trade in bags, disclaimers, invoices, ink, contract envelopes, BER bags, geek squad policy booklets, a4 paper

  Stocked

  Require ordering

• Are all banking and petty cash procedures completed correctly and up to date?

  Yes

  No

• Team searches log correct and present?

  Yes

  No

• Visitor log available with consent poster visible to visitors on sign in?

  Yes

  No

• Do all the team present know the visitor search policy?

  Yes

  No

• All back office excess accessories tidy and organised?

  Yes

  No

• Stock in MSC order?

  Yes

  No

• All additional phone security tidy and organised in the back office?

  Yes

  No

• Designated fits installation area in the back office?

  Yes

  No

• Good supply's of contract agreements?

  Yes

  No

• Health & Safety audits being completed once per week?

  Yes

  No

• Any repairs over 60 days to be consigned back to 7161?<br>(If yes please detail handsets and customer leads consigning back)

  No

  Yes

• Health and Safety posters all displayed to company policy? <br>(See How2 for the posters)

  Yes

  No

• Designated VM area in the back office? (VM to be stored here for future changes or reactions)

  Yes

  No

• All unused demo stock returned?<br>(Detail any outstanding and actions taken)

  Yes

  No

• SIM card trays all correct with correct sims inside?

  Yes

  No

• Repair booklets in good stock?

  Yes

  No

• Carrier bags in good stock?

  Yes

  No

• Back office printer ink levels ok?

  Yes

  No

• Contracts in network box files over 90 days destroyed?

  Yes

  No

• Any outstanding audit mismatch reports to be completed?

  No

  Yes

• Any items missing from 2nd and Faulty? (If yes please detail with action plan)

  No

  Yes

• Morning briefing document completed daily and correctly, along with sales tracker? With all previous documents correctly filed.

  Yes

  No

• Back office filing kept in order organised manner?

  Yes

  No

• 2 authorisation cards present and kept in a designated area?

  Yes

  No

• Till check completed? (Detail any discrepancy's)<br>

  Yes

  No

• Data destruction area clearly labelled and being completed regularly?

  Yes

  No

Summary:

• AOB

• Actions required to be completed ready for next review:

• Media to support any follow up required

  Media

• Follow up date on the back of this audit for actions to be completed:

  Date

• I confirm this audit is accurate and correct to the current standards detailed

• Name and signed by completing manager

  Sign