CPW202 Perfect Sale Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Details

• Store Name

• Store Number

• Select date

  Date

On The Shop Floor

• SFL Landed

• X spot in place at power hours ?

  Yes

  No

  N/A

• SFL on the shop floor when green ?

  Yes

  No

  N/A

• Till dwell in place ?

  Yes

  No

  N/A

• Zoning evident ?

  Yes

  No

  N/A

• Evidence of SFL pad being used ?

  Yes

  No

  N/A

• What was the temperature of the shop floor and we the team aware ?

• Was the SFL able to complete the eyes closed test ?

• Documented evidence of shop floor praise and coaching, Linking into reviews ?

• Team involved and have a clear understanding of SFL principles ?

TRUST Journey

• Tariff tailor in use as a tool to support delivering the trust journey, documenting needs and solutions ?

• Trust journey and behaviours evident throughout customer interactions, ie thank you at beginning and end ?

• Within trust journey, evidence of understanding the customers needs ?

• Geek squad service benefits discussed, WOW offered and executed (being famous for Geek squad) ?

• Evidence of closing the sale after presenting the customer with a HACCS solution ?

Customer Standards

• Consistent customer approach whether buying,returning,or complaining ?

• Shop floor standards executed to plan and to a high level ?

• Evidence of conversion and customer activity in place to review and track with team awareness and contribution ?

Next Steps

• Agreed next steps

• Add signature

  Sign