Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Are they aware of how quickly you should acknowledge customers at the bar?
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Are they aware of how quickly a customer should be served at the bar?
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Do they know what they should ask customers every time they buy a breakfast? (Upsell blackpudding)
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Do they know what they should ask customers every time they buy a coffee? (Cake)
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Do they know what they should ask customers every time they buy a steak? (Sauce&onion rings)
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Do they know what they should ask customers every time they buy food in general? (Desserts)
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Do they know what part of the order to read back to the customers? (Food only)
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Do they know when to read back food orders? (Before taking payment)
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Do they know what to tell the customer after they have took their order? (How long Food is/cutlery will be out with the meal)
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Do they know what product not to sell if a customer asks for lager? (Fosters)
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After 11pm on a Friday & Saturday do they know what they should ask all customers? (Jagerbombs)
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Food Service
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Can they explain what you should always have on you while working on the floor? (Pager, spray/cloth, apron/utility belt)
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Do they know when to complete a check back? (2-4minutes)
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Do they know when to clear a table? (Within 5 minutes of the last person finishing)
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Can they explain how to reset a table correctly? (Wipe table, reset POS, check condiments, sweep if needed, chairs pushed in)
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Toilet checks
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Are they aware of the following when completing a toilet check...
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Gents toilets to be mopped every hour (spraying with odour eliminator then mopping)
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All toilet roll holders full
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Soap full
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Around the sinks dry
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Floor swept
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