Crowne Plaza Amman - MOD Report

• Conducted on

  Date

• Prepared by

• Occupancy

• FO In Charge

• Engineering In Charge

• HK In Charge

• F&B In Charge

• Security In Charge

• Summary

Guest 1

• Guest Name

• Room Number

• Feedback

Guest 2

• Guest Name

• Room Number

• Feedback

Guest 3

• Guest Name

• Room Number

• Feedback

Main Gate

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Lightings are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Parking and Drop Off Area

• Clean and well maintained

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Colleagues adhere to the uniform guidelines

  Yes

  No

  N/A

• Branded music is on

  Yes

  No

  N/A

• A Colleague is visible and prepared to assist the guests

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Front Desk

• Timing

  Date

• Reception area is clean and well maintained

  Yes

  No

  N/A

• A colleague is present and ready to assist guests

  Yes

  No

  N/A

• Colleagues are well groomed and prepared to offer assistance

  Yes

  No

  N/A

• Colleagues are aware about the hotel services and facilities

  Yes

  No

  N/A

• Front Desk area is free from clutter

  Yes

  No

  N/A

Lobby Area

• Timing

  Date

• Lobby is clean and well maintained

  Yes

  No

  N/A

• Branded music is on and set at an appropriate level

  Yes

  No

  N/A

• Lights are on

  Yes

  No

  N/A

• Scent air is on

  Yes

  No

  N/A

• Concierge team is well groomed and aware about the hotel services and facilities

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

Major issue to be reported

• Please clearly describe in the note field.

• Room Number:

• Timing

  Date

Entrance

• Door Frame

  Yes

  No

  N/A

• Handel

  Yes

  No

  N/A

• Evacuation Map

  Yes

  No

  N/A

• Floors , Ceiling and Walls

  Yes

  No

  N/A

Wardrobe

• Clean and well mantained

  Yes

  No

  N/A

• 6 Hangers are provided

  Yes

  No

  N/A

• Launrdy bags are provided

  Yes

  No

  N/A

• Laundry list is provided

  Yes

  No

  N/A

• Safe box is clean and well maintained

  Yes

  No

  N/A

Bathroom

• Door, walls, ceiling and floor

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Bulk amenities

  Yes

  No

  N/A

• Sink Area

  Yes

  No

  N/A

• Mirrior

  Yes

  No

  N/A

• Hair dryer

  Yes

  No

  N/A

• Rubbish bin

  Yes

  No

  N/A

• Toilet area

  Yes

  No

  N/A

• Bathtub area

  Yes

  No

  N/A

• Towels

  Yes

  No

  N/A

Guest Room

• Bedding (Bed sheet, pillows, and Duvet cover).

  Yes

  No

  N/A

• TV and remote

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Mirror and Artwork

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Floor, walls and ceiling

  Yes

  No

  N/A

• Carpet

  Yes

  No

  N/A

Working zone

• Desk

  Yes

  No

  N/A

• Seating

  Yes

  No

  N/A

• QR Codes

  Yes

  No

  N/A

• Room Number

• Timing

  Date

Entrance

• Door Frame

  Yes

  No

  N/A

• Handel

  Yes

  No

  N/A

• Evacuation Map

  Yes

  No

  N/A

• Floors , Ceiling and Walls

  Yes

  No

  N/A

Wardrobe

• Clean and well mantained

  Yes

  No

  N/A

• 6 Hangers are provided

  Yes

  No

  N/A

• Launrdy bags are provided

  Yes

  No

  N/A

• Laundry list is provided

  Yes

  No

  N/A

• Safe box is clean and well maintained

  Yes

  No

  N/A

Bathroom

• Door, walls, ceiling and floor

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Bulk amenities

  Yes

  No

  N/A

• Sink Area

  Yes

  No

  N/A

• Mirrior

  Yes

  No

  N/A

• Hair dryer

  Yes

  No

  N/A

• Rubbish bin

  Yes

  No

  N/A

• Toilet area

  Yes

  No

  N/A

• Bathtub area

  Yes

  No

  N/A

• Towels

  Yes

  No

  N/A

Guest Room

• Bedding (Bed sheet, pillows, and Duvet cover).

  Yes

  No

  N/A

• TV and remote

  Yes

  No

  N/A

• Lights

  Yes

  No

  N/A

• Mirror and Artwork

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Floor, walls and ceiling

  Yes

  No

  N/A

• Carpet

  Yes

  No

  N/A

Working zone

• Desk

  Yes

  No

  N/A

• Seating

  Yes

  No

  N/A

• QR Codes

  Yes

  No

  N/A

SPA

• Timing

  Date

• Clean and well maintained.

  Yes

  No

  N/A

• A colleague is presented and ready to assist guests

  Yes

  No

  N/A

• Welcome offering is available

  Yes

  No

  N/A

• Collaterals are printed and in a good condition

  Yes

  No

  N/A

• Colleague has a good understanding of the SPA menu

  Yes

  No

  N/A

Gym

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Cleaning products are available for guest use

  Yes

  No

  N/A

• TV is working

  Yes

  No

  N/A

• A wall mounted clock is available and working properly

  Yes

  No

  N/A

• Towels are clean and fresh

  Yes

  No

  N/A

Pool

• Timing

  Date

• Pool area is clean and well maintained

  Yes

  No

  N/A

• Lifeguard is present

  Yes

  No

  N/A

• Music is on

  Yes

  No

  N/A

• Free of safety issues

  Yes

  No

  N/A

• Towles are clean and look fresh

  Yes

  No

  N/A

• Emergency phones are working and well maintained

  Yes

  No

  N/A

Public changing rooms

• Timing

  Date

• Clean and well maintained

  Yes

  No

  N/A

• Facial tissues are available

  Yes

  No

  N/A

• Bulk amenities are provided with enough supplies

  Yes

  No

  N/A

• Outlet

• Timing

  Date

General Check

• A colleague is present to assist guests

  Yes

  No

  N/A

• Colleagues adhered to uniform guidelines

  Yes

  No

  N/A

• Music is on

  Yes

  No

  N/A

• Menus are in a good condition

  Yes

  No

  N/A

Cleanliness and Condition

• Clean and well maintained

  Yes

  No

  N/A

Staff Canteen

• Timing

  Date

• Clean and well maintained

  Good

  Fair

  Poor

  N/A

• Quantity of food

  Good

  Fair

  Poor

  N/A

• Quality of Food

  Good

  Fair

  Poor

  N/A

• Beverages

  Good

  Fair

  Poor

  N/A

Back of House Corridors

• Clean and Well Maintained

  Yes

  No

  N/A

Lockers

• Clean and well maintained

  Yes

  No

  N/A

• Washing supplies are availabe

  Yes

  No

  N/A

• Facial tissues are available

  Yes

  No

  N/A

Smoking Area

• Clean and well maintained

  Yes

  No

  N/A

Receiving Area

• Clean and well maintained

  Yes

  No

  N/A