CSAA Safety Walk x5

• Conducted on

  Date

• Prepared by

• Location
  Address

• Are our teams safe and using correct procedures ?

  Yes

  No

  N/A

• Are there any hazards front of the house for customers and employees?

  Yes

  No

  N/A

Quality and Service

• Is the Dining room setup and ready for service?

• Perform a quality check of 3 items for visual appearance?

  Safe

  At Risk

  N/A

• Are all of the front of the house checklists complete?

  Yes

  No

  N/A

• Are our teams in the correct position for service?

  Yes

  No

  N/A

• Is the dining room tables surfaces and clean of debris?

  Yes

  No

  N/A

• Are dining room chairs clean, and pushed in and ready for service?

  Yes

  No

  N/A

Material Waste

• Are stock levels adequate in the following areas in order to maximize customer service AND minimize waste

• Beverage Coolers

  Good

  Fair

  Poor

  N/A

• Packaged food to go

  Good

  Fair

  Poor

  N/A

• Soup and Oatmeal station

  Good

  Fair

  Poor

  N/A

• Deli Bar

  Good

  Fair

  Poor

  N/A

• Bread box and toaster

  Good

  Fair

  Poor

  N/A

• Fruit baskets

  Yes

  No

  N/A

• Impulse stations at each register

  Good

  Fair

  Poor

  N/A

Coffee Bar

• Are all the varieties of brewed coffees fresh and full?

  Yes

  No

  N/A

• Pastry Case and all self service areas full and tidy?

  Yes

  No

  N/A

• Are the Dairy products within EXP date range?

  Yes

  No

  N/A

Service Excellence Check

• Did the employee greet the guest? (knew the guest's name, smiled, said hello)

  Yes

  No

  N/A

• Did the employee make eye contact and communicate and ask a friendly question.

  Yes

  No

  N/A

• Was the employee employee smiling during the guest interaction?

  Yes

  No

  N/A

• Did the employee say "Thank you", or "See you seen soon" before the guest walked away?

  Yes

  No

  N/A

• Did the employee help the guest if warranted? How did the employee help the guest, add comment below.