CSC - Customer Experience Audit

• Conducted on

  Date

• Completed by

Car Park

• Signage branded and presentable

  Good

  Fair

  Poor

  N/A

• Bins emptied and not overflowing, litter pick completed

  Good

  Fair

  Poor

  N/A

• Are parking bay lines clear and well maintained?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

External Fabrication

• Is decoration in good state of repair, for example no flaking paint?

  Good

  Fair

  Poor

  N/A

• Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?

  Good

  Fair

  Poor

  N/A

• Notice stating what facilities are inside the venue

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Reception Area

• Entrance ways clear and doors functioning correctly

  Good

  Fair

  Poor

  N/A

• Are leaflet dispensers tidy?

  Good

  Fair

  Poor

  N/A

• Is TV presentation up to date and showing correct channels?

  Good

  Fair

  Poor

  N/A

• Is the reception desk and work surfaces clear of litter, clutter and clean?

  Good

  Fair

  Poor

  N/A

• Are the areas behind the reception the reception counter clean and tidy?

  Good

  Fair

  Poor

  N/A

• Is access control in place and operating effectively?

  Good

  Fair

  Poor

  N/A

• Are lights in working order?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Circulation Areas

• Are floors and walls in a good state of repair?

  Good

  Fair

  Poor

  N/A

• Are ceilings in a good state of repair?

  Good

  Fair

  Poor

  N/A

• Are all areas clear of litter and graffiti?

  Good

  Fair

  Poor

  N/A

• Vending machines stocked, clean and working?

  Good

  Fair

  Poor

  N/A

• Are all lights working?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Changing Areas - Male Dryside

• Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  Good

  Fair

  Poor

  N/A

• Are changing room floors clean and clear of litter?

  Good

  Fair

  Poor

  N/A

• Are lockers working, clear of litter both internally and externally

  Good

  Fair

  Poor

  N/A

• Are all lights in working order?

  Good

  Fair

  Poor

  N/A

• Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  Good

  Fair

  Poor

  N/A

• All wall signage compliant to brand guidance and in date?

  Good

  Fair

  Poor

  N/A

• Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  Good

  Fair

  Poor

  N/A

• Are the toilets litter free

  Good

  Fair

  Poor

  N/A

• Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  Good

  Fair

  Poor

  N/A

• Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  Good

  Fair

  Poor

  N/A

• Are all surfaces, fixtures and fittings clean and not smeared or stained?

  Good

  Fair

  Poor

  N/A

• Are lights in working order?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Changing Areas - Female Dryside

• Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  Good

  Fair

  Poor

  N/A

• Are changing room floors clean and clear of litter?

  Good

  Fair

  Poor

  N/A

• Are lockers working, clear of litter both internally and externally

  Good

  Fair

  Poor

  N/A

• Are all lights in working order?

  Good

  Fair

  Poor

  N/A

• Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  Good

  Fair

  Poor

  N/A

• All wall signage compliant to brand guidance and in date?

  Good

  Fair

  Poor

  N/A

• Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  Good

  Fair

  Poor

  N/A

• Are the toilets litter free

  Good

  Fair

  Poor

  N/A

• Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  Good

  Fair

  Poor

  N/A

• Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  Good

  Fair

  Poor

  N/A

• Are all surfaces, fixtures and fittings clean and not smeared or stained?

  Good

  Fair

  Poor

  N/A

• Are lights in working order?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Changing Areas - Changing Village

• Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?

  Good

  Fair

  Poor

  N/A

• Are changing room floors clean and clear of litter?

  Good

  Fair

  Poor

  N/A

• Are lockers working, clear of litter both internally and externally

  Good

  Fair

  Poor

  N/A

• Are all lights in working order?

  Good

  Fair

  Poor

  N/A

• Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full

  Good

  Fair

  Poor

  N/A

• All wall signage compliant to brand guidance and in date?

  Good

  Fair

  Poor

  N/A

• Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers

  Good

  Fair

  Poor

  N/A

• Are the toilets litter free

  Good

  Fair

  Poor

  N/A

• Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  Good

  Fair

  Poor

  N/A

• Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  Good

  Fair

  Poor

  N/A

• Are all surfaces, fixtures and fittings clean and not smeared or stained?

  Good

  Fair

  Poor

  N/A

• Are lights in working order?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Activity Area - Studio 1

• Are the floors and playing surfaces free from debris?

  Good

  Fair

  Poor

  N/A

• Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?

  Good

  Fair

  Poor

  N/A

• Is the equipment well maintained and in a good working order?

  Good

  Fair

  Poor

  N/A

• Are the floors and playing surfaces in a good state of repair?

  Good

  Fair

  Poor

  N/A

• Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order

  Good

  Fair

  Poor

  N/A

• Is the air conditioning working to the correct temperature 19 degrees

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Activity Area - Gym

• Are the floors and mat surfaces free from debris?

  Good

  Fair

  Poor

  N/A

• Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?

  Good

  Fair

  Poor

  N/A

• Is the equipment well maintained and in a good working order?

  Good

  Fair

  Poor

  N/A

• Are the floors and mat surfaces in a good state of repair?

  Good

  Fair

  Poor

  N/A

• Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order

  Good

  Fair

  Poor

  N/A

• Is the air conditioning working to the correct temperature 19 degrees

  Good

  Fair

  Poor

  N/A

• Is there 2/4 TVs showing GLL TV?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Activity Area - Studio 2

• Is floor clean and clear of any debris?

  Good

  Fair

  Poor

  N/A

• Is all equipment safe and kept tidy?

  Good

  Fair

  Poor

  N/A

• Is the relevant signage in place?

  Good

  Fair

  Poor

  N/A

• Are there any signs of damage to the walls or mirrors?

  Good

  Fair

  Poor

  N/A

• Is the storage cupboard tidy?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

Toilet Facilities - Outside Studio 2

• Are they litter free

  Good

  Fair

  Poor

  N/A

• Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?

  Good

  Fair

  Poor

  N/A

• Are toilets clean and clear of debris and fully stocked with toilet roll and soap?

  Good

  Fair

  Poor

  N/A

• Are all surfaces, fixtures and fittings clean and not smeared or stained?

  Good

  Fair

  Poor

  N/A

• Are lights in working order?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section

St Lukes Artificial Pitches

• Are pitches free of litter and in good condition?

  Good

  Fair

  Poor

  N/A

• Is correct signage up and presentable?

  Good

  Fair

  Poor

  N/A

• Are there any signs of damage to the pitches, nets or goals?

  Good

  Fair

  Poor

  N/A

• Please add any comments you have for this section