Title Page
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Date
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Time
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Completed By
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Location
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Store in charge
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Chef in charge
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Barista
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Retail
CULINARY AUDIT TEMPLATE
Display counters
Arrival
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Display appearance of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Correct specs (thickness of bread, presentation, correct amount of ingredients etc.) -
WHAT SHOULDN’T BE SEEN
Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients -
Recipe adherence of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Recipes made according to recipe cards -
WHAT SHOULDN’T BE SEEN
Incorrect making of sandwiches -
Recipe card readily available on hand for sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Recipes should be readily available or on hand -
WHAT SHOULDN’T BE SEEN
Recipe cards not present or referenced -
Display appearance of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Depending on in house or CPU production - pastries should be according to recipes on hand -
WHAT SHOULDN’T BE SEEN
Pastries are too small/large and not made to spec as per recipe cards -
Recipe adherence of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes made according to recipe cards -
WHAT SHOULDN’T BE SEEN
Incorrect making of pastries -
Recipe card readily available on hand for pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes should be readily available or on hand -
WHAT SHOULDN’T BE SEEN
Recipe cards not present or referenced -
Display appearance adherence of breads
-
WHAT GOOD LOOKS LIKE
Display should be pleasantly visual -
WHAT SHOULDN’T BE SEEN
Over or under displaying breads - overcrowded or scarce
FOH observations
Seated
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FOH are knowledgable of dishes
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WHAT GOOD LOOKS LIKE
FOH are knowledgable and thoroughly able to answer customer queries -
WHAT SHOULDN’T BE SEEN
FOH lacking knowledge and unable to answer customer queries -
FOH upselling
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WHAT GOOD LOOKS LIKE
FOH are upselling -
WHAT SHOULDN’T BE SEEN
FOH not upselling or asking customers -
FOH are asking customers about allergies/dietary requirements
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WHAT GOOD LOOKS LIKE
FOH proactively asks customers about allergens/dietary requirements -
WHAT SHOULDN’T BE SEEN
FOH not asking customers about allergens/dietary requirements at all -
FOH overall interaction are as per brand standards
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WHAT GOOD LOOKS LIKE
Interaction adhere to brand standards -
WHAT SHOULDN’T BE SEEN
Interaction not adhering to brand standards -
Standard of service adhere to brand standards (ie. Asking how dishes are)
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WHAT GOOD LOOKS LIKE
Service adhere to brand standards -
WHAT SHOULDN’T BE SEEN
Services not adhering to brand standards -
Pace of service adhere to brand standards
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WHAT GOOD LOOKS LIKE
Efficient and good pace of service -
WHAT SHOULDN’T BE SEEN
Lack of efficiency in service -
Customer waiting time for drinks adhere to brand standards
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WHAT GOOD LOOKS LIKE
Customers not waiting excessively long timings -
WHAT SHOULDN’T BE SEEN
Customers waiting in excess of 10 minutes for drinks -
Customer waiting time for food adhere to brand standards
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WHAT GOOD LOOKS LIKE
Customers not waiting excessively long timings -
WHAT SHOULDN’T BE SEEN
Customers waiting in excess of 25 minutes for drinks -
Customer satisfied with overall service
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WHAT GOOD LOOKS LIKE
Customer visibly satisfied with overall service -
WHAT SHOULDN’T BE SEEN
Customers visibly not satisfied with overall service
Kitchen
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All Chefs are wearing the correct uniform that adhere to Jones brand standard
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WHAT GOOD LOOKS LIKE
Chefs wearing uniform that adhere to brand standards -
WHAT SHOULDN’T BE SEEN
Chefs not wearing correct uniform and do not adhere to brand standards
Operational efficiency
Kitchen
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There adequate number of Chefs in the kitchen in order for mise en place and service to run efficiently
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WHAT GOOD LOOKS LIKE
Kitchen is running optimally/efficiency due to the number of Chefs present -
WHAT SHOULDN’T BE SEEN
Kitchen understaffed/overstaffed - hindering preparation and service -
Management/Head Chef/Sous Chef is/are present in the kitchen
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WHAT GOOD LOOKS LIKE
Management/head chef/sous chef present in the kitchen - offering support and guidance -
WHAT SHOULDN’T BE SEEN
Lack of management/head chef/sous chef present in the kitchen - offering support and guidance -
Knives are sharpened and adhere to SOPs
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WHAT GOOD LOOKS LIKE
Knives are sharp -
WHAT SHOULDN’T BE SEEN
Knives are blunt -
Correct use of colour-coded knives and boards
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WHAT GOOD LOOKS LIKE
Correct use of knives and boards according to respective preparation -
WHAT SHOULDN’T BE SEEN
Incorrect use of knives and/or boards for respective preparation -
Temperature probe/s are readily available
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WHAT GOOD LOOKS LIKE
Temperature probes are on hand and used -
WHAT SHOULDN’T BE SEEN
Temperature probes not present nor used -
Kitchen adherence to OS&E list
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WHAT GOOD LOOKS LIKE
Equipment adhere to OS&E list and support overall kitchen efficiency/batch recipes -
WHAT SHOULDN’T BE SEEN
Kitchen equipment deviates from OS&E list, and hinders overall kitchen efficiency/batch recipes
Supply chain
Kitchen
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Marketlist suppliers utilised (spot check ingredients)
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- 1
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- 4
- 5
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WHAT GOOD LOOKS LIKE
Store uses ingredients from correct suppliers -
WHAT SHOULDN’T BE SEEN
Store use incorrect ingredients from suppliers -
Bespoke ingredients are utilised (eg. Burgers, sausages, breads etc.)
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Store use correct bespoke ingredients -
WHAT SHOULDN’T BE SEEN
Store use incorrect ingredients and are not bespoke -
Good quality of ingredients utilised from approved supplier/s
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Ingredients are of high quality/fresh -
WHAT SHOULDN’T BE SEEN
Ingredients are of low quality and not fresh -
Ingredients adhere to appropriate shelf life
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WHAT GOOD LOOKS LIKE
Ingredient labelling according to Shelf Life chart -
WHAT SHOULDN’T BE SEEN
Ingredient labelling incorrect and not adhering to Shelf Life chart -
Shelf life chart present
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WHAT GOOD LOOKS LIKE
Latest Shelf Life chart present and referenced -
WHAT SHOULDN’T BE SEEN
Older Shelf Life chart present and referenced
Food storage
Kitchen
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Logical storage of food items in the fridge
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WHAT GOOD LOOKS LIKE
Logic of storage helps with overall kitchen efficiency and storage -
WHAT SHOULDN’T BE SEEN
Lack of logic in the store of ingredients in the fridge (including cross contamination and low/high risk foods) -
No food components in the fridge that are not meant for refrigeration
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WHAT GOOD LOOKS LIKE
No non-refrigerated food components found -
WHAT SHOULDN’T BE SEEN
Food components being refrigerated that are not meant to -
Logical storage of food items in the freezer
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WHAT GOOD LOOKS LIKE
Logic of storage helps with overall kitchen efficiency and storage -
WHAT SHOULDN’T BE SEEN
Lack of logic in the store of ingredients in the freezer (including cross contamination and low/high risk foods) -
No food components in the freezer that are not meant for freezer
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WHAT GOOD LOOKS LIKE
No food components being frozen, that are not meant to be -
WHAT SHOULDN’T BE SEEN
Food components being frozen that are not meant to -
No excessive food wastage
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Excessive food wastage observed
BOH culinary assessment
Kitchen
-
Recipes are readily available on hand
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Recipe cards not readily available -
Latest batch recipes are present (if not, discard and use latest)
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Batches being prepared without batch recipe/s present -
Batch recipe adherence and referencing when prepping
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Batches being prepared without batch recipe/s present -
Finishing recipes are present (if not, discard and use latest)
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Batches being prepared without batch recipe/s present -
Finishing recipe adherence and referencing when plating
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Finishing recipes being prepared without finishing recipe/s present -
Chefs following methodology of batch recipes to achieve result according to recipe cards
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WHAT GOOD LOOKS LIKE
Chefs referencing latest batch recipes on hand -
WHAT SHOULDN’T BE SEEN
Chefs not referencing latest batch recipes -
Chefs following finishing recipes to achieve result according to recipe cards
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WHAT GOOD LOOKS LIKE
Chefs referencing latest finishing recipes on hand -
WHAT SHOULDN’T BE SEEN
Chefs not referencing latest finishing recipes -
Chefs are plating recipes according to finishing recipes
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
Chefs referencing latest finishing recipes on hand -
WHAT SHOULDN’T BE SEEN
Chefs not referencing latest finishing recipes -
No underportioning/overportioning of components
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Visible under portioning/over portioning of components -
Latest Allergen Matrix is present (if not, discard and use latest)
- 0
- 1
- 2
- 3
- 4
- 5
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WHAT GOOD LOOKS LIKE
N/A -
WHAT SHOULDN’T BE SEEN
Older Allergen Matrix present and referenced -
The flow of mise en place helps with service efficiency for hot section
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WHAT GOOD LOOKS LIKE
Flow aides in efficiency of service -
WHAT SHOULDN’T BE SEEN
Flow hinders and slows down the pace of service -
The flow of mise en place helps with service efficiency for cold section
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WHAT GOOD LOOKS LIKE
Flow aides in efficiency of service -
WHAT SHOULDN’T BE SEEN
Flow hinders and slows down the pace of service
Mise en place assessment
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Ability to add comments and attach pictures
Kitchen
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Coffee
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Refer to MISE EN PLACE ASSESSMENT tab
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Drinks
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Refer to MISE EN PLACE ASSESSMENT tab
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Breakfast
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Refer to MISE EN PLACE ASSESSMENT tab
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Soups & salads
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
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Refer to MISE EN PLACE ASSESSMENT tab
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Appetisers
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
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Refer to MISE EN PLACE ASSESSMENT tab
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Sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
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Refer to MISE EN PLACE ASSESSMENT tab
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Burgers & sliders
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Refer to MISE EN PLACE ASSESSMENT tab
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Mains, pastas, sharing boards
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Refer to MISE EN PLACE ASSESSMENT tab
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Desserts
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Refer to MISE EN PLACE ASSESSMENT tab
Dish evaluation
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Ability to add comments and attach pictures
Kitchen
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Coffee
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Refer to DISH EVALUATION tab
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Breakfast
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
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Refer to DISH EVALUATION tab
Display counters
During
-
Display appearance of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Correct specs (thickness of bread, presentation, correct amount of ingredients etc.) -
WHAT SHOULDN’T BE SEEN
Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients -
Recipe adherence of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes made according to recipe cards -
WHAT SHOULDN’T BE SEEN
Incorrect making of sandwiches -
Recipe card readily available on hand for sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes should be readily available or on hand -
WHAT SHOULDN’T BE SEEN
Recipe cards not present or referenced -
Display appearance of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Depending on in house or CPU production - pastries should be according to recipes on hand -
WHAT SHOULDN’T BE SEEN
Pastries are too small/large and not made to spec as per recipe cards -
Recipe adherence of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes made according to recipe cards -
WHAT SHOULDN’T BE SEEN
Incorrect making of pastries -
Recipe card readily available on hand for pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes should be readily available or on hand -
WHAT SHOULDN’T BE SEEN
Recipe cards not present or referenced -
Display appearance adherence of breads
-
WHAT GOOD LOOKS LIKE
Display should be pleasantly visual -
WHAT SHOULDN’T BE SEEN
Over or under displaying breads - overcrowded or scarce
Dish evaluation
-
"Ability to add comments and attach pictures
Dish evaluation should be dynamic and chosen post reviewing:
- mise en place
- customer feedback/review data
- store feedback
- BOH dish complexity/common inconsistencies
- sales data"
Kitchen
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Drinks
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Soups & salads
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Appetisers
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Burgers & sliders
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Mains, pastas, sharing boards
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
-
Desserts
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Refer to DISH EVALUATION tab
Display counters
Departure
-
Display appearance of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Correct specs (thickness of bread, presentation, correct amount of ingredients etc.) -
WHAT SHOULDN’T BE SEEN
Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients -
Recipe adherence of sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes made according to recipe cards -
WHAT SHOULDN’T BE SEEN
Incorrect making of sandwiches -
Recipe card readily available on hand for sandwiches
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Recipes should be readily available or on hand -
Recipe cards not present or referenced
-
Display appearance of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
WHAT GOOD LOOKS LIKE
Depending on in house or CPU production - pastries should be according to recipes on hand -
WHAT SHOULDN’T BE SEEN
Pastries are too small/large and not made to spec as per recipe cards -
Recipe adherence of pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
Recipes made according to recipe cards
-
WHAT SHOULDN’T BE SEEN
Incorrect making of pastries -
Recipe card readily available on hand for pastries
- 0
- 1
- 2
- 3
- 4
- 5
-
Recipes should be readily available or on hand
-
WHAT SHOULDN’T BE SEEN
Recipe cards not present or referenced -
Display appearance adherence of breads
-
WHAT GOOD LOOKS LIKE
Display should be pleasantly visual -
WHAT SHOULDN’T BE SEEN
Over or under displaying breads - overcrowded or scarce
MISE EN PLACE ASSESSMENT
-
"Batch evaluation (refer to Breakfast & All Day Batch Recipes):
- pass = 85% and above
- fail = below 85%"
Coffee
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Drinks
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Breakfast
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Salads & soups
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Appetisers
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Sandwiches
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Burgers & sliders
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Mains, pastas & sharing boards
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
Desserts
-
Batch recipes (list each component):
-
Appearance:
-
Aroma:
-
Texture:
-
Images
-
Maximum Score:
-
Score
DISH EVALUATION
-
"Dish evaluation (refer to Breakfast & All Day Finishing Recipes) - FOH:
- pass = 85% and above
- fail = below 85%"
Coffee
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score
-
Score
Drinks
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Breakfast
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Salads & soups
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Appetizers
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Sandwiches
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Burgers & sliders
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Mains, pastas & sharing boards
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Pizzas (select stores)
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Desserts
-
Name of drink/dish:
-
Time of ordering:
-
Time of serving:
-
Recipe adherence (list dishes)
-
Presentation (list dishes)
-
No overportioning/underportioning of components (if more than one, list components)
Tasting:
-
Aroma
-
Flavour
-
Texture
-
Overall
-
Images
Score
-
Maximum Score: 10
-
Score
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
INTERNAL FEEDBACK
-
Customer experience/feedback:
-
Mystery diner:
-
Overall feedback:
-
Other (internal):
-
Express:
REFERENCES