Title Page

  • Date

  • Time

  • Completed By

  • Location

  • Store in charge

  • Chef in charge

  • Barista

  • Retail

CULINARY AUDIT TEMPLATE

Display counters

Arrival

  • Display appearance of sandwiches

  • WHAT GOOD LOOKS LIKE
    Correct specs (thickness of bread, presentation, correct amount of ingredients etc.)

  • WHAT SHOULDN’T BE SEEN
    Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients

  • Recipe adherence of sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of sandwiches

  • Recipe card readily available on hand for sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes should be readily available or on hand

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not present or referenced

  • Display appearance of pastries

  • WHAT GOOD LOOKS LIKE
    Depending on in house or CPU production - pastries should be according to recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Pastries are too small/large and not made to spec as per recipe cards

  • Recipe adherence of pastries

  • WHAT GOOD LOOKS LIKE
    Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of pastries

  • Recipe card readily available on hand for pastries

  • WHAT GOOD LOOKS LIKE
    Recipes should be readily available or on hand

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not present or referenced

  • Display appearance adherence of breads

  • WHAT GOOD LOOKS LIKE
    Display should be pleasantly visual

  • WHAT SHOULDN’T BE SEEN
    Over or under displaying breads - overcrowded or scarce

FOH observations

Seated

  • FOH are knowledgable of dishes

  • WHAT GOOD LOOKS LIKE
    FOH are knowledgable and thoroughly able to answer customer queries

  • WHAT SHOULDN’T BE SEEN
    FOH lacking knowledge and unable to answer customer queries

  • FOH upselling

  • WHAT GOOD LOOKS LIKE
    FOH are upselling

  • WHAT SHOULDN’T BE SEEN
    FOH not upselling or asking customers

  • FOH are asking customers about allergies/dietary requirements

  • WHAT GOOD LOOKS LIKE
    FOH proactively asks customers about allergens/dietary requirements

  • WHAT SHOULDN’T BE SEEN
    FOH not asking customers about allergens/dietary requirements at all

  • FOH overall interaction are as per brand standards

  • WHAT GOOD LOOKS LIKE
    Interaction adhere to brand standards

  • WHAT SHOULDN’T BE SEEN
    Interaction not adhering to brand standards

  • Standard of service adhere to brand standards (ie. Asking how dishes are)

  • WHAT GOOD LOOKS LIKE
    Service adhere to brand standards

  • WHAT SHOULDN’T BE SEEN
    Services not adhering to brand standards

  • Pace of service adhere to brand standards

  • WHAT GOOD LOOKS LIKE
    Efficient and good pace of service

  • WHAT SHOULDN’T BE SEEN
    Lack of efficiency in service

  • Customer waiting time for drinks adhere to brand standards

  • WHAT GOOD LOOKS LIKE
    Customers not waiting excessively long timings

  • WHAT SHOULDN’T BE SEEN
    Customers waiting in excess of 10 minutes for drinks

  • Customer waiting time for food adhere to brand standards

  • WHAT GOOD LOOKS LIKE
    Customers not waiting excessively long timings

  • WHAT SHOULDN’T BE SEEN
    Customers waiting in excess of 25 minutes for drinks

  • Customer satisfied with overall service

  • WHAT GOOD LOOKS LIKE
    Customer visibly satisfied with overall service

  • WHAT SHOULDN’T BE SEEN
    Customers visibly not satisfied with overall service

Kitchen

  • All Chefs are wearing the correct uniform that adhere to Jones brand standard

  • WHAT GOOD LOOKS LIKE
    Chefs wearing uniform that adhere to brand standards

  • WHAT SHOULDN’T BE SEEN
    Chefs not wearing correct uniform and do not adhere to brand standards

Operational efficiency

Kitchen

  • There adequate number of Chefs in the kitchen in order for mise en place and service to run efficiently

  • WHAT GOOD LOOKS LIKE
    Kitchen is running optimally/efficiency due to the number of Chefs present

  • WHAT SHOULDN’T BE SEEN
    Kitchen understaffed/overstaffed - hindering preparation and service

  • Management/Head Chef/Sous Chef is/are present in the kitchen

  • WHAT GOOD LOOKS LIKE
    Management/head chef/sous chef present in the kitchen - offering support and guidance

  • WHAT SHOULDN’T BE SEEN
    Lack of management/head chef/sous chef present in the kitchen - offering support and guidance

  • Knives are sharpened and adhere to SOPs

  • WHAT GOOD LOOKS LIKE
    Knives are sharp

  • WHAT SHOULDN’T BE SEEN
    Knives are blunt

  • Correct use of colour-coded knives and boards

  • WHAT GOOD LOOKS LIKE
    Correct use of knives and boards according to respective preparation

  • WHAT SHOULDN’T BE SEEN
    Incorrect use of knives and/or boards for respective preparation

  • Temperature probe/s are readily available

  • WHAT GOOD LOOKS LIKE
    Temperature probes are on hand and used

  • WHAT SHOULDN’T BE SEEN
    Temperature probes not present nor used

  • Kitchen adherence to OS&E list

  • WHAT GOOD LOOKS LIKE
    Equipment adhere to OS&E list and support overall kitchen efficiency/batch recipes

  • WHAT SHOULDN’T BE SEEN
    Kitchen equipment deviates from OS&E list, and hinders overall kitchen efficiency/batch recipes

Supply chain

Kitchen

  • Marketlist suppliers utilised (spot check ingredients)

  • WHAT GOOD LOOKS LIKE
    Store uses ingredients from correct suppliers

  • WHAT SHOULDN’T BE SEEN
    Store use incorrect ingredients from suppliers

  • Bespoke ingredients are utilised (eg. Burgers, sausages, breads etc.)

  • WHAT GOOD LOOKS LIKE
    Store use correct bespoke ingredients

  • WHAT SHOULDN’T BE SEEN
    Store use incorrect ingredients and are not bespoke

  • Good quality of ingredients utilised from approved supplier/s

  • WHAT GOOD LOOKS LIKE
    Ingredients are of high quality/fresh

  • WHAT SHOULDN’T BE SEEN
    Ingredients are of low quality and not fresh

  • Ingredients adhere to appropriate shelf life

  • WHAT GOOD LOOKS LIKE
    Ingredient labelling according to Shelf Life chart

  • WHAT SHOULDN’T BE SEEN
    Ingredient labelling incorrect and not adhering to Shelf Life chart

  • Shelf life chart present

  • WHAT GOOD LOOKS LIKE
    Latest Shelf Life chart present and referenced

  • WHAT SHOULDN’T BE SEEN
    Older Shelf Life chart present and referenced

Food storage

Kitchen

  • Logical storage of food items in the fridge

  • WHAT GOOD LOOKS LIKE
    Logic of storage helps with overall kitchen efficiency and storage

  • WHAT SHOULDN’T BE SEEN
    Lack of logic in the store of ingredients in the fridge (including cross contamination and low/high risk foods)

  • No food components in the fridge that are not meant for refrigeration

  • WHAT GOOD LOOKS LIKE
    No non-refrigerated food components found

  • WHAT SHOULDN’T BE SEEN
    Food components being refrigerated that are not meant to

  • Logical storage of food items in the freezer

  • WHAT GOOD LOOKS LIKE
    Logic of storage helps with overall kitchen efficiency and storage

  • WHAT SHOULDN’T BE SEEN
    Lack of logic in the store of ingredients in the freezer (including cross contamination and low/high risk foods)

  • No food components in the freezer that are not meant for freezer

  • WHAT GOOD LOOKS LIKE
    No food components being frozen, that are not meant to be

  • WHAT SHOULDN’T BE SEEN
    Food components being frozen that are not meant to

  • No excessive food wastage

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Excessive food wastage observed

BOH culinary assessment

Kitchen

  • Recipes are readily available on hand

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not readily available

  • Latest batch recipes are present (if not, discard and use latest)

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Batches being prepared without batch recipe/s present

  • Batch recipe adherence and referencing when prepping

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Batches being prepared without batch recipe/s present

  • Finishing recipes are present (if not, discard and use latest)

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Batches being prepared without batch recipe/s present

  • Finishing recipe adherence and referencing when plating

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Finishing recipes being prepared without finishing recipe/s present

  • Chefs following methodology of batch recipes to achieve result according to recipe cards

  • WHAT GOOD LOOKS LIKE
    Chefs referencing latest batch recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Chefs not referencing latest batch recipes

  • Chefs following finishing recipes to achieve result according to recipe cards

  • WHAT GOOD LOOKS LIKE
    Chefs referencing latest finishing recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Chefs not referencing latest finishing recipes

  • Chefs are plating recipes according to finishing recipes

  • WHAT GOOD LOOKS LIKE
    Chefs referencing latest finishing recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Chefs not referencing latest finishing recipes

  • No underportioning/overportioning of components

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Visible under portioning/over portioning of components

  • Latest Allergen Matrix is present (if not, discard and use latest)

  • WHAT GOOD LOOKS LIKE
    N/A

  • WHAT SHOULDN’T BE SEEN
    Older Allergen Matrix present and referenced

  • The flow of mise en place helps with service efficiency for hot section

  • WHAT GOOD LOOKS LIKE
    Flow aides in efficiency of service

  • WHAT SHOULDN’T BE SEEN
    Flow hinders and slows down the pace of service

  • The flow of mise en place helps with service efficiency for cold section

  • WHAT GOOD LOOKS LIKE
    Flow aides in efficiency of service

  • WHAT SHOULDN’T BE SEEN
    Flow hinders and slows down the pace of service

Mise en place assessment

  • Ability to add comments and attach pictures

Kitchen

  • Coffee

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Drinks

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Breakfast

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Soups & salads

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Appetisers

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Sandwiches

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Burgers & sliders

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Mains, pastas, sharing boards

  • Refer to MISE EN PLACE ASSESSMENT tab

  • Desserts

  • Refer to MISE EN PLACE ASSESSMENT tab

Dish evaluation

  • Ability to add comments and attach pictures

Kitchen

  • Coffee

  • Refer to DISH EVALUATION tab

  • Breakfast

  • Refer to DISH EVALUATION tab

Display counters

During

  • Display appearance of sandwiches

  • WHAT GOOD LOOKS LIKE
    Correct specs (thickness of bread, presentation, correct amount of ingredients etc.)

  • WHAT SHOULDN’T BE SEEN
    Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients

  • Recipe adherence of sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of sandwiches

  • Recipe card readily available on hand for sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes should be readily available or on hand

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not present or referenced

  • Display appearance of pastries

  • WHAT GOOD LOOKS LIKE
    Depending on in house or CPU production - pastries should be according to recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Pastries are too small/large and not made to spec as per recipe cards

  • Recipe adherence of pastries

  • WHAT GOOD LOOKS LIKE
    Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of pastries

  • Recipe card readily available on hand for pastries

  • WHAT GOOD LOOKS LIKE
    Recipes should be readily available or on hand

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not present or referenced

  • Display appearance adherence of breads

  • WHAT GOOD LOOKS LIKE
    Display should be pleasantly visual

  • WHAT SHOULDN’T BE SEEN
    Over or under displaying breads - overcrowded or scarce

Dish evaluation

  • "Ability to add comments and attach pictures

    Dish evaluation should be dynamic and chosen post reviewing:
    - mise en place
    - customer feedback/review data
    - store feedback
    - BOH dish complexity/common inconsistencies
    - sales data"

Kitchen

  • Drinks

  • Refer to DISH EVALUATION tab

  • Soups & salads

  • Refer to DISH EVALUATION tab

  • Appetisers

  • Refer to DISH EVALUATION tab

  • Sandwiches

  • Refer to DISH EVALUATION tab

  • Burgers & sliders

  • Refer to DISH EVALUATION tab

  • Mains, pastas, sharing boards

  • Refer to DISH EVALUATION tab

  • Desserts

  • Refer to DISH EVALUATION tab

Display counters

Departure

  • Display appearance of sandwiches

  • WHAT GOOD LOOKS LIKE
    Correct specs (thickness of bread, presentation, correct amount of ingredients etc.)

  • WHAT SHOULDN’T BE SEEN
    Incorrect presentation, bread too thin/thick, over portioning/under portioning of ingredients

  • Recipe adherence of sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of sandwiches

  • Recipe card readily available on hand for sandwiches

  • WHAT GOOD LOOKS LIKE
    Recipes should be readily available or on hand

  • Recipe cards not present or referenced

  • Display appearance of pastries

  • WHAT GOOD LOOKS LIKE
    Depending on in house or CPU production - pastries should be according to recipes on hand

  • WHAT SHOULDN’T BE SEEN
    Pastries are too small/large and not made to spec as per recipe cards

  • Recipe adherence of pastries

  • Recipes made according to recipe cards

  • WHAT SHOULDN’T BE SEEN
    Incorrect making of pastries

  • Recipe card readily available on hand for pastries

  • Recipes should be readily available or on hand

  • WHAT SHOULDN’T BE SEEN
    Recipe cards not present or referenced

  • Display appearance adherence of breads

  • WHAT GOOD LOOKS LIKE
    Display should be pleasantly visual

  • WHAT SHOULDN’T BE SEEN
    Over or under displaying breads - overcrowded or scarce

MISE EN PLACE ASSESSMENT

  • "Batch evaluation (refer to Breakfast & All Day Batch Recipes):
    - pass = 85% and above
    - fail = below 85%"

    Screenshot 2025-03-25 at 10.08.38.png

Coffee

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Drinks

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Breakfast

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Salads & soups

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Appetisers

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Sandwiches

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Burgers & sliders

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Mains, pastas & sharing boards

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

Desserts

  • Batch recipes (list each component):

  • Appearance:

  • Aroma:

  • Texture:

  • Images

  • Maximum Score:

  • Score

DISH EVALUATION

  • "Dish evaluation (refer to Breakfast & All Day Finishing Recipes) - FOH:
    - pass = 85% and above
    - fail = below 85%"

    Screenshot 2025-03-27 at 11.51.26.png

Coffee

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score

  • Score

Drinks

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Breakfast

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Salads & soups

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Appetizers

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Sandwiches

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Burgers & sliders

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Mains, pastas & sharing boards

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Pizzas (select stores)

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

Desserts

  • Name of drink/dish:

  • Time of ordering:

  • Time of serving:

  • Recipe adherence (list dishes)

  • Presentation (list dishes)

  • No overportioning/underportioning of components (if more than one, list components)

Tasting:

  • Aroma

  • Flavour

  • Texture

  • Overall

  • Images

Score

  • Maximum Score: 10

  • Score

INTERNAL FEEDBACK

  • Customer experience/feedback:

  • Mystery diner:

  • Overall feedback:

  • Other (internal):

  • Express:

REFERENCES

BATCH RECIPES

  • Screenshot 2025-03-27 at 11.49.58.png

FINISHING RECIPES

  • Screenshot 2025-03-27 at 11.51.26.png
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