Customer Quality & Service

Is the customer happy with the quality of the installation?

Are you happy with the quality of the installation?

How would you rate the quality of the work?

Did the engineer call before the installation?

Did the engineer call back after the installation?

Did the engineer explain the new system to you and how to use the controls?

Was all the waste removed from the job?

Have you had to call our Service & Repair / the engineer / NHC?

Gas Safety and Compliance

Does the installation comply with Part L ?

Is the condensate terminated correctly?

Is the flue and it's position installed correctly?

Has the boiler been installed in accordance with the manufactures instructions?

Unsafe situations

How has the Gas pipework and meter been left?

How would you categorise the new boiler?

Have the exsisting appliances been correctly identified?

Have the right letters and labels been left with the customer?

Are the correct number of gas appliances recorded in salesforce?

Comments on gas safety and compliance

Electrical - safety and compliance

Electricians name

Electrical company

Is the PEB Visible at all three locations?

Is the fused spur Visible and clearly labeled?

Are there and IP Breaches

How would you rate the quality of the electrical work?

Comments on electrical safety and compliance

Sales compliance

HSA Name

How would you rate the quality of the notes?

Any comments on the notes

Have any ASP's been raised?

Comments on the sale

Photo of Notes
Picture section
Airing Cupboard
Lead Engineer sign off
Lead Engineer signature
Engineer signature
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.