Curacao Marriott Property Walk Report

You cannot expect what you do not inspect!

• Prepared by

• Name of Manager

• Date

  Date

• Occupancy

• Arrival Rooms

• Departure Rooms

• Performed complete tour of the hotel and reported findings

• Minimum of 3 arrival rooms inspected

• GUEST COMPLAINTS & INCIDENTS

details

• Details

• VIP IN HOUSE / ARRIVALS

VIP DETAILS

• Details

Walk through report of cleanliness and condition

• HOTEL SIGNAGE

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MAIN ENTRANCE

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• LOBBY

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• CASINO

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• PUBLIC WASHROOMS

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• OUTLETS

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• ELEVATORS

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• GUEST HALLWAYS

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• BACK OF THE HOUSE

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MAIN KITCHEN

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MEETING ROOMS

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• HEALTH CLUB

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• FITNESS CENTER

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• SWIMMING POOL

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• JACUZZI

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• BEACH

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• LAND SCAPE

  Compliant

  Non - Compliant

  Not Checked

• Please note details and attach pics if necessary, you may also select quick text of common issues from the list below

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• STAFF SPOT CHECKS

name & details

• Name

• Spot check on

  Select Grooming Product Knowledge Attitude Guest interaction Telephone etiquettes

  • Grooming
  • Product Knowledge
  • Attitude
  • Guest interaction
  • Telephone etiquettes

• Remarks if any

ROOM INSPECTION

• Room no

• Compliance

  Compliant

  Non - Compliant

  Not Checked

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• Informed to

  Select Engineering Housekeeping

  • Engineering
  • Housekeeping

• MANAGERS SIGNATURE

  Sign

• Please email this report to all HOD, Managers , GM secretary & GM